seneye Reviews 176

Customer service is amazing, product is great, so much potential for future products 🙂

Seneye as always responed to my query quickly. They suggested several trouble shootings actions the first of which was successful.

Again, Seneye support helped me from UK to Colorado. It’s wonderful to know they are there when I need them. Recently I moved from Texas to Colorado and I thought I was having sensor issues. It’s all working now after being off for 8 months. Thank you team Seneye. Best, Kerry

Excellent customer service with an issue I had in removing a probe. Quick response. I use the Seneye Pond configuration to monitor pH, NH3 and temperature. I've been using this for 5 years. Nice techology.
Cheers
Bret
Glenshaw, PA USA

My Seneye Sensor stopped working 14 months after purchase. Whilst I am aware of the 12 month warranty I am a little annoyed that I had to pay for a replacement, 2 months outside the warranty period. They also did not provide a new Slide until I asked, since the broken unit had a Brand new Slide installed when I returned it for testing. I feel a little dissapointed in what is a great product.

Contacted Seneye support following a couple of strange readings on the ammonia monitoring tab. I quickly received a helpful response,outlining a test procedure to eliminate possible fauly slide / unit. On implementing the procedure i found a small bristle worm in the slide area. This was the cause of the high readings, top service thanks Guys

Helped me out with a second hand product. Plenty of going back and forth, responsive was quick and helpful.

Purchased the seneye for my pond after about year ran into problem with the slide after few emails back and forth got it sorted highly recommend seneye their customer service is A1

The support was fine... until I asked a question they did not want to answer... so they ignored it :-(

I had a Seneye Home unit for several months when it developed a strange issue.
Contacted Seneye Support and a couple of emails and photos later, a new replacement unit was sent to me.
Installed and all is working fine now.

Great service and a friendly helpful manner.
10/10

Super nice Support. Thank you for the quick reaction.

This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problems setup, or if something goes wrong.

Always quick to respond, had a fairly complex i.p. address problem it was resolved in 2 days.

Had some complex connection issues with a new pond kit. The team at Seneye dealt with the problem very efficiently & effectively to resolve the issue, and the system is now working perfectly.

I recently purchased the Seneye Webserver with Wifi module. Installation went smooth and I got up-and-running in no time. I did struglle with the direct webserver access. The Senye support team were helpful and efficient.

Very good product and service/support.

I was in a bind setting up my reef seneye with server. I sent a message and someone contacted me the next business day. They fix my issue with registering my sensor and I was up and running. Great Job

I have bought the seneye pond system 20 days a go and when i received i was very happy until the installation process, that was a pain in the ass, why because i did not find any manual how to install the software, of the sws and how to register the sws i had to write to the support system to help me i have made a video of the issue the help me in maximum 1 hour from my ticket. The phone app cant be installed on new versions of android , i have an S24 ultra i had to get the apk. install to be able to install the app. another problem is that i did not found any instructions of how to set up the levels of the monitor, i mean in which range should i set the alerts, another issue that i have now, is that the monitor gives different readings of the temp off the water at every hour i have different temp and in the pond i have another thermometer and it shows that the water has 5 degrees and the seneye shows 3.5.3.another 4.6 and the pond is its covered and it.s 1.5 meters deep and the seneye is in the pond at 1m deep. i did not found any instructions how deep the monitor should be, should i pot the monitor on the floating bracket or should i leave it like this? overall i like the system. it gives you notifications mails and sms.

Hello, I am very satisfied with the answers provided by Seneye's support team; they were professional and competent.

I’ve now given up on this product entirely. The Seneye monitor for my freshwater tank failed three times in just one year. When it worked, it was fine — and to be fair, customer service was very supportive, replacing the monitor twice under warranty. Thumbs up for that.

Unfortunately, the product itself proved unreliable. It repeatedly stopped providing real-time readings every 30 minutes, which defeats its purpose. For me, that was the final straw, and I’ve now ditched it completely. I cannot keep replace it every 3 or 4 months.
Update:
After nearly giving up, I decided to reach out to Seneye's technical team. The support team has been consistently responsive, professional, and genuinely committed to resolving my issue. They carried out thorough testing (of both the monitor and my PC environment), kept me fully informed at every stage, and proactively arranged a replacement device without hesitation.
Their communication has been clear, friendly, and detailed, including helpful guidance on setting up the web server. This level of care and efficiency is rare, and it has given me full confidence to continue using Seneye going forward.
A truly excellent customer experience — highly recommended. So I am now upgrading my rating.