DO NOT HIRE FOR BEDBUGS
DO NOT HIRE FOR BEDBUGS I am in receipt of your email regarding the refusal of my refund. I strongly disagree with your assessment that your services were performed effectively.
The solution your company applied only works while wet, yet after two treatments and 45 days, the bed bug issue persisted. My family was forced to displace our clothes and personal items to accommodate your process, which ultimately failed.
In contrast, I contacted Terminix for a second opinion. Their technician identified a live bug and a nesting area under the bed—a nest your team completely missed. Terminix was able to resolve the issue with a single heat treatment that did not require us to move our belongings, and they provided mattress encasements and traps that allowed us to move back into our bedrooms that same day.
When a company fails to perform the job they were hired for, they are not entitled to payment. Your inability to locate the nest and the use of an ineffective, short-term solution constitutes poor service. I maintain my request for a full refund of the $600 already paid. Taking a customer's money for "shotty" work and poor results is unacceptable.