I had problems with my Chess Sponsor having the incorrect information. I was amazed that SelfWealth were so prompt in answering emails (within 10 mins) and gave me directions on how to correct the pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven't used Selfwealth for many years but find myself coming back to it on recommendation of a broker. It seems to be ideal for beginners up to sophisticated investors. A useful function would be... See more
Company replied
The transfer of shares is often a challenge due to differences in name or address. Provided the correct information is given to Selfwealth, the transfer and update processes seem to work very well. R... See more
Company replied
We created a Selfwealth account to transfer shares from my late father's estate and as I had never held shares before the process was a little daunting. Transferring shares from multiple companies t... See more
Company replied
Company details
Written by the company
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Contact info
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australia
- support@selfwealth.com.au
- www.selfwealth.com.au
4.8
Excellent
331 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
responsive
responsive, prompt and all round great service. Highly reccomend Self Wealth
27 February 2026
Unprompted review
Reply from Selfwealth
Thank you for the feedback, we’re so glad you’ve found our service responsive and prompt. We really appreciate the recommendation and your support. I'll be sure to pass the feedback on to the team.
Contacted the support team over live…
Contacted the support team over live chat. Every time I need account help or support. The team are great to deal with. They always go the extra mile. Highly recommend this platform.
27 February 2026
Unprompted review
Reply from Selfwealth
Thank you for the great feedback!
We’re thrilled to hear you’ve had such positive experiences with our support team. We really appreciate the recommendation and your continued support!
Great timely service and accurate…
Great timely service and accurate information.
26 February 2026
Unprompted review
Reply from Selfwealth
Good morning Anthony, thank you for the lovely feedback, I will be sure to share it with the team. Please feel free to reach out should you require any further support.
Friendly and professional
Friendly and professional staff answered my question which bothered me the whole day.
25 February 2026
Unprompted review
Reply from Selfwealth
Thank you for your review! We’re so glad Supriya was able to help answer your query. Providing clear and timely support is what we’re here for. We really appreciate you taking the time to share your experience.
Akanksha Anuragi provides great…
Akanksha Anuragi provides great support, even 2.5 hours before the stated opening times of their live chat!
MUFG wanted to charge me $165 to sell my employee shares, Selfwealth = $9.50, and with better support.
25 February 2026
Unprompted review
Reply from Selfwealth
Thank you for the lovely review. I’ll be sure to pass your feedback on to Akanksha. We’re committed to providing great, affordable service, so it’s wonderful to know we’re making a difference!
Efficient support with request
All the information and support was provided.
23 February 2026
Unprompted review
Reply from Selfwealth
We’re pleased to hear that you found the information and support helpful. We really appreciate you taking the time to share your experience.
Excellent customer service
Excellent customer service, quick response time and patient operator.
23 February 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to share your feedback. We’re pleased to hear you were happy with the service provided. Your comments are greatly appreciated and will be shared with the team.
Reply from Selfwealth
Thank you for your kind review. I will be sure to feed this back to the Service Experience Team. Please feel free to reach out should you need any further support.
Great responseAnswered immediately and explained what…
Answered immediately and explained what I needed to do
19 February 2026
Unprompted review
Reply from Selfwealth
Thank you for your review Andrew, we’re really pleased to hear that your query was answered promptly and that the next steps were clearly explained. Providing clear and timely support is something we always strive for, so it’s great to see. I will be sure to pass on your feedback to the adviser who supported you. If you ever need anything further, please don’t hesitate to get in touch.
Quick and clear response from Supriya…
Quick and clear response from Supriya srivastava
18 February 2026
Unprompted review
Reply from Selfwealth
We really appreciate your feedback and are glad to hear about your recent experience, I will be sure to pass on the feedback to Supriya.
Low fees, great website, useful chat service
Low transaction fees mean less leakage of funds. Web site is very easy to navigate and makes buying and selling simple. Online chat is quick and helpful.
16 February 2026
Unprompted review
Reply from Selfwealth
Thank you for your feedback! We’re happy to hear that out team could make buying and selling simple and that our chat was helpful. I'll be sure to pass on the feedback direct to the advocate you spoke to.
Finally sorted out a stubborn problem…
Finally sorted out a stubborn problem with the W-8BEN-E form. Your people were great.
16 February 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind words! We’re glad we could help sort out the W-8BEN-E form and appreciate your feedback.
Reply from Selfwealth
Thank you for taking the time to leave a review. These review really do mean a lot to us. I have passed your feedback on to Supriya who helped you. Please feel free to reach out again if required. Have a great day!
Prompt Assistance when I encountered problems
I had problems with my Chess Sponsor having the incorrect information. I was amazed that SelfWealth were so prompt in answering emails (within 10 mins) and gave me directions on how to correct the problem. They followed up when they received the form I needed to complete and followed up again when I had another query. It's not often now when businesses are so responsive. 5 star I think.
4 February 2026
Unprompted review
Reply from Selfwealth
Good afternoon Annette, Thank you for such a lovely review. I can see that you were supported by Blake, I am glad that you are happy with the service. Please feel free to reach out if we can support again in the future. I will be sure to pass on the feedback.
Quick to the point
itwas quick and I got what I was after straight away
10 February 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to share your feedback. We’re so pleased to hear that your experience was quick and that you were able to get what you needed straight away. I'll passed your comments on to Supriya as I can see she helped you! Feedback like this truly means a lot to our team. If there’s ever anything further we can assist you with, please don’t hesitate to reach out.
Great work from Supriya
Great work from Supriya
Thanks fror helping me out.
9 February 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to leave a review. I’ll be sure to pass your feedback on to Supriya. Please feel free to reach out if you need further support in the future.
Prompt and professional service
Prompt and professional service. Thanks!
8 February 2026
Unprompted review
Reply from Selfwealth
Thank you for your kind feedback! We’re pleased to hear you were happy with the service.
I got the information I wanted in a timely manner…
I got the information I wanted in a timely manner.
6 February 2026
Unprompted review
Reply from Selfwealth
Thank you for taking the time to provide feedback, we are glad that you were able to get the information required in a timely manner. Please let us know if there is anything further we can assist with.
Reply from Selfwealth
Hi Michelle, thank you for the great feedback. We’re really pleased to hear you found our team helpful and knowledgeable. We’ll be sure to pass this on to them.
It is always better to speak to someone…
It is always better to speak to someone verbally when you have a problem. This probably took longer to sort than it needed to because of misunderstandings in the communication.
2 February 2026
Unprompted review
Reply from Selfwealth
Hi Jeanne, thank you for your feedback. We understand that verbal communication can help resolve issues more quickly, and we’re sorry this took longer than it needed to. We appreciate you sharing your experience and will take this on board.
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