Selections Reviews 

1,225
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

Houseplant water irrigation kits for holidays - do not work! Various bottles purchased to find a good fit. Water distributes quickly when tested in a glass/vase. But when inserted into soil, water doe... See more

Rated 5 out of 5 stars

Had an issue with one of bird feeders. Replacement sent promptly along with prepaid shipping label to return the damaged one. Thank you Dawn 😊 The feeders certainly have fooled the squirrels thus f... See more

Rated 5 out of 5 stars

An order was placed and delivered on time; delighted with the item. Already nothing less than five stars. But then we were faced with an interesting and unexpected technical glitch, which was not only... See more

Rated 2 out of 5 stars

Repeat customer. Products ordered have been good and as described. Sadly recent order was a few days late on advised delivery via their poor courier Yodel. When I contacted customer service there wa... See more

Company details

  1. Garden Center

Written by the company

A wide range of essential products for the home and garden, helping you to make the most of your outdoor space.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(1,225)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

0 starts would be preferable.

If I could give them no stars I would. Poor quality hanging basket liners, they are not round, it looks like they have been run through concrete mixer. They are terrible a total waste of time and money.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I ordered a set of 2 expanding willow trellis on a Thursday evening and they were delivered on Monday. It was an easy ordering process with super quick delivery. Thank you.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Good product at a very fair price

Good product at a very fair price, quick delivery all well packed and received in very good condition. One item had a part missing, the replacement was with me in two days without quibble. Good reliable service.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent


Very pleased with the service we have received. The ordering process was easy and turnaround was good. Unfortunately one of the items arrived damaged, we sent a message and a couple of photos, Dawn replied very quickly and the replacement arrived the next morning, so thank you Dawn.

Because of how our issue was dealt with we have confidence in buying again - great customer service.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Customer service at its best.

After recently ordering items from Garden selections on line, I received many updates of the order been processed, plus it’s progress during delivery of its. It’s received in good time to my home.
Sadly upon opening consignment two minor fittings on my items were missing, these were missing in pre packed plastic sleeves I guess from the manufacturers.
Nevertheless upon contacting Garden Selections by email to inform of the missing parts, I was assured the parts would be despatched as soon as I provided photos of missing parts by email. Garden Selections were as good as their word, within a few days I received the missing items.
I’d like to thank Dawn who dealt with this minor issue, handled in a proficient and professional manner.
Many thanks to Dawn.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Quick to respond

I needed to contact customer service with a query, Dawn was very helpful and quick to respond very pleased with the service.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Efficient Customer Service

One part of a repeat order for heavy duty bird feeders was faulty, but this was replaced quickly and efficiently. We are very pleased with the product.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Nothing but praise…

This is yet another internet company that offers tremendous value for money, superb customer service and delivery promises that are NOT works of fiction.
I’d have no doubt at all in recommending them and will, in future, place further orders their way when needing various garden sundries.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Great greenhouse, excellent customer service

I was gifted a greenhouse via not on the high street, loved it. Unfortunately 1 panel was slightly damaged so I contacted Selections directly with some photos and was promptly sent a replacement. I've assembled the greenhouse today and am delighted. Thank you!!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Quality service and product.

I placed my order through Amazon. The item arrived on the stated delivery date but damaged. I decided to contact Garden Selection directly with images attached. I was very pleased to receive a prompt response, but also from Dawn, a named member of the Customer Service team. A replacement was received within the 2-3 days promised. Thank you for a quality service and product.

20 July 2024
Unprompted review
Rated 2 out of 5 stars

Product ok, courier and customer service disappointing

Repeat customer. Products ordered have been good and as described.
Sadly recent order was a few days late on advised delivery via their poor courier Yodel. When I contacted customer service there was little help or assistance apart from due dates are only estimated and to wait wait wait.
Unfortunately that's let you down and it's a customer lost.

17 July 2024
Unprompted review

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