Sedgwick UK Reviews 4,598

Overall the experience was positive, no issues with the claim itself, arranged for the drying process to be started quickly, slight delay between the house being dry and repairs to start but understand this has to go through an approval process. In the nicest possible way, I hope we don't need to instruct their services again :) but would be happy to recommend to anyone who does.

Sedgwick has been acting as loss adjuster on a subsidence claim affecting my home for almost four years, and the handling of this claim has been wholly unacceptable.

Over this period, site monitoring and investigations have been completely inadequate. Despite the Local Authority (LA) trees being identified as a contributing factor, they have failed to provide sufficient evidence, so the LA won’t take further action. Progress has been extremely slow, including taking over 14 months to arrange a site visit. Communication has been consistently poor, with emails frequently going unanswered for months at a time.

As a result, my home has continued to deteriorate throughout the claims process including large cracks appearing, and doors that no longer close properly. The repeated reassignment of claims handlers has resulted in a complete lack of continuity, accountability, and follow-up. Each change has further delayed progress, with no clear ownership or urgency in resolving the claim.

After nearly four years, the claim appears to have been allowed to drift, and Sedgwick seems intent on doing the minimum possible. The stress and frustration from the process so far has been overwhelming. I have gone through their complaints process, only to be fobbed off, and have now had to escalate the matter to the Financial Ombudsman. Other people should be made aware of their lack of service so hopefully they don’t end up in my position.

Absolutely phenomenal service from this company. I emailed my claim invoice to them yesterday evening and the money is in my account today! That's pretty impressive

Good xxxxxxxxxxxx

Returning from holiday in January to a burst pipe was a terrible experience. Our insurers quickly allocated our claim to Sedgwick and we have been very impressed in our dealings with them throughout the process. Ian, Julia and Pat have been super responsive and helpful any time we contacted them and I have absolutely no complaints in how our claim was managed and our home reinstated. I would highly recommend Sedgwick, and have already done so. It was a pleasure dealing with a very small group of people with specific responsibilities who were always available and/or returned calls promptly. All our costs were reimbursed very quickly as we submitted them. First class service.

Subsidence creates a stressful situation and I was concerned that the interests of the insurer might take precedence. However, I found that over a period of around a year from identifying the problem to completion of repairs, the service provided to me by Sedgwick has been exceptionally good.

I would highlight the high levels of professionalism and customer care shown by Ellis Micklethwaite, the Claims Consultant who dealt with most of the process and, before her, Shaneen Davies, the Building Consultant who efficiently assessed the problem and specified the necessary remedial measures.

Ellis coordinated a range of consultants and contractors and kept me informed over extended period, making sure that my views and choices, e.g. in finishings when the work was complete, were always taken into account. Her communication was always clear and she was always prompt in replying to any queries.

The one area in which Sedgwick could have improved their service would have been by having a larger range of arboreal consultants, it taking months to have a consultant available to visit Glasgow. I would commend Ellis in this regard for chasing the arborist regarding my case and good communication with me during this period. Ultimately, the service and quality of report from the arborist was excellent. Indeed, I was impressed by the quality of consultants and contractors commissioned by Sedgwick throughout my claim.

Principally due to the professionalism of the staff who I was engaged with – Ellis Micklethwaite and Shaneen Davies - my experience with Sedgwick has been excellent.

My (domestic major) loss adjuster was professional in approach while being friendly throughout (eleven months). She was utterly reliable in making regular contact with me and always helpful. She kept in contact with the relevant surveying and building personnel, encouraging them to maintain momentum.

I cannot praise Sedgwick enough for how they looked after me during a recent water escape damage claim. I was going through an incredibly difficult time due to other tragic events, but John Drury, Georgina Harper, and Susan McAuley made the entire process seamless. They made the experience feel deeply personal, focusing entirely on my needs and always taking the time to listen. They got the work done quickly and without any hassle, completely removing the stress from my shoulders. I am so grateful to John, Georgina, and Susan for their compassion, teamwork, and efficiency.

When Sedgwick took responsibility for my claim they quickly compiled the necessary information, and had a representative with me the next day, who talked me through everything. With further investigation they were able to assign the work which was done with minimum disturbance. Their staff were always easily contactable and very helpful.

We liaised with Carly and found her to be efficient, polite and professional. Communication was clear and prompt. Claim settled within a reasonable period of time.

Quick attendance, drains were cleared and no mess. They organised a report for further exploration work to be conducted

Jan 2025, we were faced with our home being flooded, such a traumatic time, home unliveable. We contacted the Insurance company who were fantastic, the next day we met with the Loss Adjuster Steven Careless who assessed the damage and explained the process going forward, a lot to take in but he was brilliant . Following this we were in touch with Loss Adjuster, Gayle Lyon who guided us through firstly temporary accommodation then the rental whilst the work was being carried out then step by step through to the end. We would like to thank Gayle so much, she was always there, very professional but with such a caring nature. Along our journey we met with Mike Moore, Construction/ Building Manager and Scott Froggatt, who again were very professional, explaining the works planned and keeping in touch all the time, thank you both so much. All the works went to plan, communication between the different trades were 1st class and we would like to say a big thank you, to you all - R E Spencer Ltd, we would also like to mention the two ladies who came to assess the contents damage, Paul-Plumber, Chris-Decorator, Danny-Carpenter. The service we received from all at Sedgwick was outstanding and we couldn’t have been in better hands. Thank you all for making the journey so much easier through this traumatic time.

I had a Rod McKee who visited my property about my home conditions, he listened and went through my whole property and told me I had nothing to worry about. He was very professional, understanding and spoke with care which we rarely see these days. Just to say a big thank you for such a quick response

Amin Rahman visited my home and dealt with our claim in a very polite and professional manner.

Professional from first to last! Made the stressful experience of leak damage melt away.

Very straightforward and easy process- claim settled very quickly without any stress

Following a devastating house fire in November 2024, Our lives turned upside down as our severely disabled son had to go into supported living after struggling with moves following the fire. We lost everything in the fire and were dealing with court of protection and social services for our son. Nicola Rickson, loss adjuster was just totally wonderful. Clearly outlined the process for us, was amazingly helpful and listened to a totally stressed me crying about my son. Not in her job remit! I would recommend Sedgwick and Nicola , great professional service, real empathy and a all round great job. Thank you so much. I'd give 50 stars if I could!

Once I eventually got through to a human being I was very pleased with the pleasant and detailed information they provided. But I have say that the process of getting to speak to someone through the automated system in atrocious. Please make the process simpler and quicker. This should be fed back to Admiral Insurance too.

Dealing with Bev Rawlings was quick, simple and straight forward

Following a product safety recall on their kettles, Zwilling outsourced the administration of claims and processing of refunds to Sedgwick. The handling of the claims processing by Sedgwick has been dismal. I promptly provided all the necessary evidence and my claim has been approved. However, I am still waiting to receive the refund. Sedgwick stated a timescale of 3 weeks to process refund. It is now 6 weeks and still no refund has materialised. Sedgwick have admitted that, due to the number of customers impacted, there are delays and confirmed that mine is not an isolated case. I’ve spoken to customer service today and there is no sense of urgency to resolve the issue. I do appreciate that Mina was polite and sympathetic, and did provide an apology.

Given Sedgwick have failed to process a straighforward refund on a product recall, I would not have faith in their ability to process more complex insurance claims. Based on my experience, if I was a company considering using the services of Sedgwick, I’d think twice. Just look at how many 1* ratings Zwilling have received in the past month due to customers’ frustration at not receiving refunds.

Update 21 May 2026: still no refund processed. I spoke to Neena who was helpful but it was bad news as the timescale for processing refunds has now increased from 3 weeks to up to 8 weeks. The previous email stating “to be completed within the next few working days” was erroneous. Neena expressed that this is the nature of product recalls and you have to accept that they are slow. In my view this is a languid and unacceptable attitude for a company to adopt. I've had car insurance claims processed faster than this - and that includes the time taken for the repair.