The rep was informative but not pushy, our old windows were beginning to fail once the surveyor had been it was just a case of waiting The fitters came complete with new windows, and French doors t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
All very helpful staff, right from sales men ,fitters, office staff, measuring up team all in all a great team. We got our whole house done , 11 windows & 2 composite doors & very pleased with the wh... See more
Company replied
Outstanding. The two guys worked ever so hard. Arrived early and got started. They were very polite and cleaned up as they went along. Along the way office staff were very polite keeping us info... See more
Company replied
Salesman was so knowledgeable and no hard sell. Lovely man. Surveyor, again, friendly, efficient. Phone team helpful. Workmen on time, polite, very efficient, exceptionally clean. They took great care... See more
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Company details
Written by the company
Keeping your home safe. Specialising in windows and doors.
Contact info
5 Nelson street, Bd1 5ax, Bradford, United Kingdom
- 01134029012
- sales@securedhomes.co.uk
- www.securedhomes.co.uk
4.8
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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’TOTAL CUSTOMER SERVICE’
Everyone involved from the first contact to final completion were professional in every way. It is a company that demonstrates that ‘Total Customer Service is the extra dimension’.
The two man team that did the installation were very professional in all aspects of their job……thank you!!!!
18 June 2026
Reply from Secured Homes
Thank you so much for your wonderful review. We're delighted to hear that you had such a positive experience from your first contact with us through to the completion of your installation.
It's especially rewarding to know that our commitment to delivering excellent customer service stood out, and we'll be sure to pass your kind comments on to our installation team. They will really appreciate your recognition of their professionalism and hard work.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again in the future.
Outstanding
Outstanding.
The two guys worked ever so hard.
Arrived early and got started. They were very polite and cleaned up as they went along. Along the way office staff were very polite keeping us informed.
I would absolutely recommend this company and would definitely use them again. Windows are perfect.
Thank you
12 June 2026
Reply from Secured Homes
Thank you for your outstanding review.
We’re delighted to hear that our installation team worked so hard, arrived early, and carried out the work in a polite and professional manner. It’s also great to know they kept everything tidy throughout the job.
We’re pleased our office team helped keep you updated and that the whole experience met your expectations from start to finish. Most importantly, we’re glad you’re happy with your new windows.
Thank you for your recommendation and kind words. We really appreciate your support and thank you again for choosing Secured Homes.
Reply from Secured Homes
Thank you for your feedback.
We’re really pleased to hear you’re very happy with the work carried out. We appreciate you taking the time to leave a review and hope you enjoy the results for many years to come.
Very professional installation
Very professional installation. Fitted door quickly cleaned all rubbish away. Made sure we were happy.
10 June 2026
Reply from Secured Homes
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the installation and that the door was fitted efficiently. It’s great to know the team left everything clean and tidy afterwards and made sure you were satisfied before finishing up.
We really appreciate you taking the time to share your experience.
Amazing all round service
Very helpful in adjusting the quote based on our changing needs, very customer focused and the quality of the installation was incredible
3 June 2026
Reply from Secured Homes
Thank you for your great review!
We’re really pleased to hear that you found our team helpful in adjusting the quote to suit your changing needs. Being flexible and customer-focused is important to us, so it’s great to know this came through in your experience.
It’s also wonderful to hear you’re so happy with the quality of the installation. We really appreciate your feedback and support.
Quick and good Quality
Got here earlier than expected and we're finished in great time!
The windows are great and 10 years warrenty is nice too
They also listened to what doors not to enter due to my dog being in that room
3 June 2026
Reply from Secured Homes
Thank you for your lovely feedback. We’re so pleased to hear that the team were helpful, punctual, and provided a great service.
Your kind comments are greatly appreciated, and we’ll be sure to pass them on to the team. Thank you again for choosing us.
Excellent work from start to finish.
From start to finish, this vompany has been brilliant. Having given me a quote for 3 windows and a door which was very reasonanle, there was no pressure. We arranged a date, they were bang on time and worked hard and fast doing a great job. They made everything neat and tidy, clearing everything away after. The lads were cheerful, friendly and professional. I would recommend this firm without hesitation. 5 stars well deserved.
2 June 2026
Reply from Secured Homes
Thank you for your fantastic 5-star review.
We're delighted to hear that you were pleased with the service from start to finish, from the competitive quotation through to the installation. It's great to know the team arrived on time, worked efficiently, and left everything clean and tidy.
We really appreciate your kind words and recommendation, and we'll be sure to pass your feedback on to the installers.
Excellent service and quality
We recently had 5 windows installed in a property we had just acquired.
From first contact Riz was excellent describing products with obvious experience and passion and getting the best competitive deal whilst ensuring quality.
The installers were excellent respectful of the property and cleaned up after themselves.
I arranged for my mum to have a door installed at her property on the back of my experience.
15 May 2026
Reply from Secured Homes
Thank you for taking the time to share your experience.
We’re delighted to hear that you were pleased with your recent installation of five windows. It’s wonderful to know that Riz’s knowledge, experience, and commitment to finding the right balance of quality and value made such a positive impression from the very beginning.
We’re also pleased that our installation team delivered a professional service, treated your property with respect, and ensured everything was left clean and tidy upon completion.
The greatest compliment we can receive is a recommendation, so we are especially grateful that you arranged for your mum to have a new door installed based on your experience with us. Thank you for your trust and support.
We hope you and your mum enjoy your new installations for many years to come.
Excellent from sta2rt to finish good…
Excellent from start to finish good product the 2 doors were well made the 2 fitters were excellent no problems and no mess left very competitive prices would recommend this company every one i dealt with were very efficient
20 May 2026
Reply from Secured Homes
Thank you for your fantastic review. We’re delighted to hear that you had an excellent experience from start to finish and that you were pleased with the quality of your doors.
It’s especially great to know that our installation team provided excellent service, completed the work without any issues, and left everything clean and tidy. We also appreciate your comments about our competitive pricing and the efficiency of everyone you dealt with throughout the process.
Thank you for your recommendation and for choosing us. We hope you enjoy your new doors for many years to come.
Reply from Secured Homes
Thank you for your lovely feedback. We’re so pleased to hear that the team were helpful, punctual, and provided a great service.
Your kind comments are greatly appreciated, and we’ll be sure to pass them on to the team. Thank you again for choosing us.
The service was great
The service was great. From the first contact, day of survey and today when the work was completed.
26 May 2026
Reply from Secured Homes
Thank you for your kind review. We’re delighted to hear that you had a great experience from your first contact with us, through to the survey and completion of the work today.
Providing excellent service at every stage is very important to us, so your feedback is greatly appreciated. Thank you again for choosing us.
Highly recommended
The team who replaced my windows and doors were professional, friendly and efficient, and at all stages I was kept informed, which was much appreciated. A couple of problems arose (completely beyond Secured Homes control) and were dealt with very professionally. The service was excellent, the prices very reasonable, and the end product is excellent in every way. I would certainly recommend them, and if the need arose would use them again.
26 May 2026
Reply from Secured Homes
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that you were pleased with the professionalism, friendliness, and efficiency of the team throughout your installation.
Keeping our customers informed at every stage is very important to us, so it’s great to know this was appreciated.
It’s wonderful to hear that you are happy with the final result, our service, and the value provided. Your recommendation means a great deal to us, and we would be more than happy to assist you again in the future should you need us.
Thank you again for choosing Secured Homes.
Two guys what came this morning He…
Two guys what came this morning He never stopped until the job was finished and they did a really really good job. What else can I say? But thank you
22 May 2026
Reply from Secured Homes
Thank you so much for your kind review. We’re really pleased to hear that the team worked hard throughout the visit and delivered such a great result for you.
Your appreciation means a lot to us, and we’ll be sure to pass your comments on to the fitters. Thank you again for choosing us.
A really professional company
The fitters turned up early and got to work immediately they brought dust covers that covered all the areas to protect the carpets and floors and did a really great job, when they finished fitting the windows they cleaned up both inside and outside the house. All in all they did a really professional job and I would gladly recommend this company to anyone.
21 May 2026
Reply from Secured Homes
Thank you very much for your wonderful feedback. We’re delighted to hear that our fitters arrived promptly, worked professionally, and took great care to protect your home throughout the installation.
It’s great to know you were pleased with the quality of the window fitting and the clean-up afterwards. We always aim to provide a high standard of workmanship and customer service, so your recommendation means a lot to us.
Thank you again for choosing us, and we hope to work with you again in the future.
Pushy sales people
Pushy sales people. Won't quote without both myself and my partner present.
Asking me if I plan to have it done, wouldn't know without a quote which they won't do.
Also now ring me every month, asking the same questions which my answers don't change. I've asked to not be called but guess that doesn't matter.
21 May 2026
Unprompted review
Thanks for doing a top job.
The service has been excellent and the care and craftsmanship outstanding.
Thank you for a stresses experiance.
12 May 2026
Reply from Secured Homes
Thank you so much for your kind review. We’re delighted to hear that you found the service excellent and were pleased with the care and craftsmanship provided by our team.
It’s especially rewarding to know we were able to make the experience smooth and stress-free for you. Thank you again for choosing Secured Homes, your feedback is greatly appreciated.
From first visit to fitting new door…
From first visit to fitting new door always kept in touch tradesman excellent
18 May 2026
Reply from Secured Homes
Thank you for your lovely feedback. We’re delighted to hear that you had a positive experience from the initial visit right through to the installation of your new door.
Keeping our customers informed throughout the process is very important to us, so it’s great to know this was appreciated. We’re also pleased to hear that our tradesman provided an excellent service.
Thank you again for choosing Secured Homes.
Great customer service.
Good product great price fast efficient service. Had a small issue which was sorted out quickly all in all very happy.
29 April 2026
Reply from Secured Homes
Thank you for your great review. We’re really pleased to hear you were happy with the product, pricing, and the fast, efficient service you received.
Although there was a small issue, we’re glad our team was able to resolve it quickly and leave you feeling satisfied overall. Your feedback is greatly appreciated, and we thank you for choosing Secured Homes.
Brand New Door
Reece has today installed our new front door. He did an excellent job, all on his own, and the door now is more secure than the old one and looks great. Thanks for doing an excellent job. Brilliant service from our local Secured Homes organisation.
14 May 2026
Reply from Secured Homes
Thank you so much for your wonderful review. We’re delighted to hear that you’re pleased with your new front door and the service provided by Reece. We’ll be sure to pass on your kind comments to him, he’ll be thrilled to know his hard work and professionalism were appreciated.
It’s great to hear that your new door not only looks fantastic but also provides improved security for your home. Thank you again for choosing Secured Homes.
were quickly and efficiently and both…
were quickly and efficiently and both polite and pleasant
14 May 2026
Reply from Secured Homes
Thank you for your lovely feedback! We’re so pleased to hear the team worked quickly and efficiently while also being polite and pleasant throughout. We always strive to provide a smooth and professional service, so your kind words mean a lot to us.
We really appreciate your support and hope to help you again in the future!
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