Sears Holdings Reviews 

Technician was very professional and knowledgeable,

They have my money and I still do not have my stove - They just keep rescheduling delivery (for no reason) and I fear it will go on (like some other people I've hear of) for months. Taking your money and not delivering the promised goods is THEFT.

I received several texts and emails leading up to my date of an oven/range delivery. I even had a delivery time (3 pm, 11/29). At 3 pm on 11/29, I happened to call sears to find out where the driver was - and got the news that I'd been rescheduled to 12/1 AT MY REQUEST (What?!?!) (I have no stove and had been waiting, with the house torn up to make way and had taken time off of work! Why would I have rescheduled). I asked them for the delivery company's phone number and they gave it to me.
11/29/23 ~ 3:45 pm - Costco delivery - stated that the product arrived at the warehouse after the trucks had left for the deliveries. Fine. But why in the world would Sears make up some crazy story that THE CUSTOMER had called to reschedule? (Also - Sears reps make up their own names - always ask for their interaction number so that you can follow up later).

11/30 - Called Costco Delivery - Product is at the warehouse, still on the schedule! Stop number 10 on 12/1 - confirmed.

11/30 Received notification of RESCHEDULE - WHAT?!?! Called "Roberto" - Sears - (emp # 6298) at 1-800-732-7742 -   reason for resched: The product is not at the warehouse (Lie - I had JUST confirmed with Costco that the stove was definitely there). "Roberto" had spoken with one rep at Costco delivery. I spoke with another rep at Costco Delivery who told me to call back and tell the agent to look at the logistics route that shows I'm scheduled for the 1st. It did not happen. "Roberto" rescheduled me for the 4th without my consent! So, I'm taking time off again to receive this delivery. Mind you, my work schedule is made, I've taken afternoon of the 29th off, afternoon of the 1st, and now ALL of the 4th because I won't know what time it'll come till the night of the 3rd (a Sunday).

11/30 -  I called Costco Delivery - Called the warehouse, who called the warehouse manager's cell and pushed for a Friday delivery. Sears DID indeed move the delivery to December 4th without my consent. No delivery, despite the product being 11 miles from my house, at their warehouse. I'm tempted to just go there and get it at this point. I had called back Costco Delivery to see if our stove made it onto the truck. They'd recommended I call Sears to reconfirm Monday the 4th. WHILE I WAS ON THE PHONE WITH COSTCO, SEARS CALLED TO RESCHEDULE AGAIN!!!!!!!!!!!!!!!!!! THE PHONE DID NOT RING!!!!!!!! Those sneaky so-and-so's stealth delivered a voice message...

I called back Sears (still 12/1) "Scott" empl #171223 and asked immediately for a supervisor. He asked a few questions and reviewed what's been happening and then I asked for an explanation of why the stove is not here. Annnd I think I was hung up on? Or maybe put on hold? I won't play those games. The phone is dead silent, but the counter still clicked on. I waited and took notes then hung up and called the main number again. 888-567-3452

12/1 "Lilian" at Sears - The stealth call said "Reschedule" but it supposedly is still coming Dec 4. I asked why the delivery has been rescheduled so many times. She also did not have a reason why 12/1 delivery was rescheduled to 12/4 either (even though the warehouse confirmed they had the stove and it was ready to go). She said that I should receive a call on Sunday between 6 and 9 with a delivery window.

I do NOT recommend buying from Sears. If your reps can't say why a product wasn't delivered, caught in actual lies, this is theft.

Technician was very nice explaining my broken dishwasher problem. He told me options and helped me to find a great deal on Sears.com for new washer.

Fantastic experience with the Sears brand! Great communication all the way through and appreciate quality service!

What started off as a bad day, with my oven break down, while making some delicious banana bread, turned into a great experience with a Sears tech. When, Mark, showed up, I thought for sure I was going to have buy a new oven, but lucky for me, Mark was on the job! Mark was able to quickly get my oven back up!

Sears is a company focused on the customer experience, I am very happy with their service.

Where shall I start? Dryer went out two months ago. Yes, it was under protection agreement, as are all my appliances. So, of course I went about first attempting to have a repairman of their choosing see to it. This guy took forever to even show up.

No confirmation, authorization. Nothing. Thanks to his boss Nathan Tyler not agreeing to it. Fast forward past numerous calls that leave you on the phone for hours without callbacks. They give you numbers that end up being useless. At last, after weeks of talking to these people, they send out a part. They sent a part for an air-conditioner. This is how inept these people are.

Now I'm back to square one. I call again and get someone in another country. They can't do their job, or say they tell me, because their computers are down.

E-mails are bounced back from 'customer service' addresses. This company needs to be dismantled permanently. This is what happens when you buy through Sears. For anyone whose issues resemble mine, I suggest Sears got their butts in gear and do their jobs! You have jobs because of the stuff we buy. Understand? Next stop-BBB.

I called Kmart looking for staples for my craftsman staple gun. I asked to speak to someone in the tool department. The phone in that dept rang for over 6 min straight with no answer. I hung up and called back. When I tried to explain what had just happened I was immediately cut-off. I thought I was being transferred to tools again but was hung up on. Not sure if it was the oedskn in tools of the person that took the call. I then called and asked to speak to the store manager. After 10 minutes on hold no manager ever answered. So then I call corporate to complain. After being on hold there for 22 minutes I gave up. But it is clear to see why this company is in financial trouble

I have had issues with Sears and Kmart for years in the store, online and via customer service over he phone. I recently had three separate orders where items where cancelled from the order. I have tried to speak to the he customer service reps over the phone where they advice me the items where cancelled and I should have received my points redeemed and money debited back to my credit card. I ask to speak to a US rep because I keep getting routed through the Philippines customer service department. Every time I call they literally reroute me 2-3 times then place me on hold while they transfer me to a US rep for usually 1.5-2 hours then they hand up on me. I called corporate to submit a customer complaint and then I am routed back the the Philippines. I just want my money and points back. I am going to close my account with them and never do business with them again. They do not care about customers.

A horrible place filled with the most stupidest people to ever walk the planet. Called several times to talk to HR and was never directed there. I'd give it no stars if I could.

Do NOT I repeat do NOT order from them online. I did and I didn't get my product. They sourced it out to a third party and I did NOT get my money back. And during all this my bank account go hacked. They will not refund a paper check to me because they said they won't mail it to a PO box. Which is my address and my billing address. And they won't send me a e gift card to my email address. They are the worse customer service I have EVER dealt with. So buyer beware!!!

We recently needed to have a refrigerator repaired that was purchased from Sears and under warranty. It took in excess of 6 weeks to get a working refrigerator in the heart of summer. We then wrote to the CEO to express our displeasure and all he did was refer it back to the people who created the problems in the first place. Obviously they do not care in the least for their customers. Here is the text of the letter (with some names omitted) sent to the CEO.

Dear Mr. Lampert:

I am writing to inform you that my spouse and I have received some of the worst possible customer service from the Sears Appliance repair department and had to live for over 6 weeks in the heat of the Tucson summer without a working Refrigerator. Below is a partial chronology as frankly I cannot possibly document all of the phone calls my wife and I have both made. I travel extensively and have spent many evenings, in my hotel rooms, these past weeks attempting to communicate with someone in authority in your organization, except it seems to me that there isn’t anyone of authority. Each time I requested to speak with a supervisor was put on hold and either conveniently disconnected or else left on hold for an excess of 20 minutes with no one ever coming back on to the phone.
The chronology is as follows:
Sears Chronology (partial only) numerous phone calls and time waiting for responses not listed.
4/21/12 – Purchased Refrigerator/Freezer from Sears Home Appliance store included in the purchase 3 year warranty.
5/13 – Ice maker fails to operate and repairs made
7/26/14 – Ice maker fails again. Told earliest available appointment 8/6/14.
7/26/14 – Refrigerator section stops cooling, call back indicating that it was now an emergency. Was cut off at least 4 times during these calls and had to keep calling back. Assured that we already had earliest possible appointment and that we would be put on the call if cancellation list.
7/29-7/31 – Called several times and found out that we had not been put on the call if cancelled list, and after numerous attempts and talking to numerous people was finally told that we were now on the list.
8/4 – Repairman shows up at house with no call or notice (when no one was home as we were not expecting anyone), and states that the next appointment would be on August 15.
8/4 – I phoned at least 4 times and asked to talk with a supervisor each time was put on hold for 20 minutes and forgotten about. One of the people did assure me that we still had the appointment for 8/6. Never spoke to a supervisor.
8/6 – Repairman shows up and replaces icemaker says everything is working.
8/7 – Refrigerator still not cooling, icemaker barely working – More calls to 800 numbers without getting any help.
8/11 – Finally got through on an 800 number and assured that someone would be there on 8/15.
8/14 - talked with Anthony at customer service in San Diego and he asked that we call after repairman left.
8/15 – Repairman (extremely rude) shows up and charges $75 for a service call on an appliance under warranty and refuses to repair unless we pay another $500. The repairman had no right to the money as none was owed. Instead being a much larger individual than my wife he intimidated her and refused to leave until he was given a check. She should have called the police. Unfortunately being alone in the house she was afraid to do so. Called Anthony and told him situation was totally unacceptable. He gets back to us and says repairman made a mistake and would reschedule our appointment. No apology for the actions of the repairman.
8/20 – Different repairman shows up, assures us refrigerator fixed.
8/21 – Refrigerator and Ice maker still not working . Spouse spends considerable time on the phone with Brenda in the San Diego area office only to be told that we do not have a warranty. Produce the receipt and proof that we do indeed. It seems that Sears has managed to confuse us with a person who had the same last name (someone we had never heard of and certainly do not know)
8/22 - Repairman shows up 2 hours late and says that they have to order two mother boards for the refrigerator and there is no timeline as to when they would be available. We have now gone 4 weeks in the hot Tucson summer without a refrigerator and no telling when we will have a working unit.
9/2 – Another repairman shows up still unable to repair the unit. Finally was told that we would be authorized to get a new refrigerator.
9/3 - Went to Sears Appliance store to order new unit. This was one of only two people that provided truly excellent customer service. Your Tucson store manager May Lou went out of her way to help with the purchase and delivery process making certain that the unit would be delivered and installed the next day. The other person who helped in a major way was Brenda from you customer service department (619 area code). Once she was given the case she went out of her way to be helpful and followed up consistently.
9/4 – New unit delivered and installed
9/19 – Check for $250.00 received as compensation for spoiled food. Note that this did not cover the time and expense cost that we incurred having to make many extra trips to the grocery store for ice and groceries as we could only buy small amounts at a time to avoid spoilage. Having a special needs daughter the extra trips and the cost incurred were essential.
We have been informed that it is Sears usual policy, that after three failed service calls on warrantied appliances the broken appliance is to be replaced with a new one. However that did not happen with us, since we were confused with this other person they would not apply the policy. I fail to understand why were held responsible for a mistake that was made by your organization.

My spouse has been attempting to get a small business off the ground and the past two months that almost came to a complete halt due in large part to this situation. Not only did she have to wait at home for repairmen who were late, frequent trips were required to the grocery stores for both ice and groceries as she has to do many small shoppings so that we did not have any more food spoilage than we already had. The cost to us has been significantly greater than just the spoiled food when the refrigerator first stopped working as the delay in getting our business started has cost thousands of dollars.

Frankly I am preparing to post this chronology on every appropriate rating website that I can find and feel it is only fair to notify you of my intentions though frankly with this kind of service not sure why I should bother.

I bought two wireless ip camera from Sears-holding.
Package delivered in wrong address.Communication not exceed my expectation.
Should find the the lost package myself???
Massage from Mystore365 (i think some second party seller) can not be assessed.
Sears does not deserve any comment,any spending time.This is the third bad experience from the company.
I just finished their relationship with us forever!

If you need someone to drive you crazy – contact Sears home services. I have them installed my garage door opener – it only worked ones. Then I spend around 4 years calling them trying to fix it. That never happened. Eventually I became very friendly with the legal department there. That department is huge – every day they will assign a new layer with the different set of tricks to throw at you. Those layers are also very advanced in the door installations technics theoretically; in reality, you have no chance for that garage door opener to work. Stay away.