Sears Reviews 

Sears.com is set up excellent and they had everything I needed. I choose Sears and so do my friends and family members.

I placed a service call for my refrigerator in march 2024. After two service repairs, technician said it was not fixable and I needed to get a new one. i waited 3 weeks for approval order. then another 4 weeks for an email with a purchase code to order a new refrigerator. Order another refrigerator and the delivery date was 4 weeks after - which is this week - june 25, 2024. Now they say that it won’t be delivered- that the easiest thing was to cancel and start a new order. I said “fine”. “So now please wait for another email for cancellation confirmation, 14 days, “ after which I will get another email with a new purchase code to reorder another one - which will also have a delivery window of another 4-6 weeks ! so this is month 3 and I still don’t have a refrigerator. Don’t buy sears. don’t bother getting extended warranty!

I bought a dryer on line and was given a delivery date. The day came and went. Sears didn't bother to contact me by phone,email or text. Horrible customer service. I canceled my order and Sears still has not refunded my money to my credit card. There customer service depot has placed me on hold 3 times and then hung up on me. When I did finally get through, I asked to speak to a supervisor and the supervisor refused to speak to me. This experience has been and continues to be a nightmare. Sears doesn't care for its customers. It just wants our money! Try to shop somewhere else and prevent future frustration with this company. I am a visually impaired disabled senior and this experience is taking a toll on my physical and mental health. I have used Kenmore products for over 20 years. Never again. Sears, where is my refund???

I'd give it zero stars if that was an option. December 1st, I contacted them to fix both my stove and dishwasher. The parts were unavailable from the manufacturer and the items had to go into "parts research" which means they bought parts from a 3rd party dealer. The stove ended up being fine and was fixed. The dishwashers control panel didn't work right, and now it doesn't work as it should. It took until May 7th to finally get a "replacement check." I placed the order for a new one the same day. I am still waiting for the item to be delivered. They allowed me purchase the item, set a delivery date, we waited and they never showed. I call several times a week and I am still no closer to having my dishwasher. They damaged my dishwasher and left it that way.

CHARGED ME $334. NEVER SHOWED UP. NEVER CALLED OR CANCELLED. I Do not know how sears is still in business. worst customer service ever. NOBODY ANSWERS THE PNONE.

For replacement order, no delivery and installation for a month, delayed 5 times, no integrity, this company should be totally out of business, a big shame to survive.

I had this company come out to fix a refrigerator about a month and a half ago. They gave a quote and charged my card for $600.00 for a new fan replacement.

After 3 days of waiting i reached out a dozen times to get an update. The call center in Asia cannot locate my file and had no information. They took my money and never returned to fix anything. I put a stop payment on the charge after 7 days with no answers.

Sears had submitted fraudulent documents to Chase and claimed that they finished the repair. They submitted paperwork that showed a washing machine had been repaired but this is for a fridge. I was informed that I need to get a Police report and open a formal investigation into the fraudulent documents and theft of the money. Sears will not work with me on this issue and needs to be held accountable for the theft.

If you call and have an inquiry, they place you on a hold until it disconnects. Then if you call back on the same number, they automatically block it. I had to use 4 phones to get through, only to be hung up on. My next stop is the Police station, attorney general, and channel 7 investigates.

I am giving this company a chance to refund my money and move on. If not i will pursue further recourse.

Had 5 scheduled repairs for our washing machine. We could see the time window for our repairman to be here and we called the night before to confirm the parts came in. The repairman has not shown up for 3 out of the 5 scheduled repairs. My dad ended up having to fix the washer. The day after the last no-show, a repairman showed up unannounced to fix it. He didn't call ahead to notify us he was coming (which is their policy), and we didn't have this scheduled. Additionally, our washer could've been fixed in two visits (consultation and actual repairs) had the first repairman known that he needed to order 2 parts instead of one. The amount we've paid so far is about $100 short of the new washer we were looking at. The two repairmen that came out were nice, but niceness doesn't make up for the incompetence of the first repairman not knowing what parts to order and the 3 no-shows of the others.

I cannot even begin to explain how horrible the customer service is that we have received over the last 2 months. We started this process in March and since then have had 12 missed appointments. Every time we called customer service they promised and guaranteed that we would get calls from dispatch, calls from the tech, calls from a supervisor and never did we get a text or a call or even an email. I would NEVER recommend Sears repair to anyone, not even my worst enemy. Over 2 months to repair a dishwasher is absolutely ridiculous. Worst customer service ever!! And to top it all off, he left us the old broken motor for US to dispose of!

We placed an order on April 21st that included two Air Purifiers. Everything arrived except the Air Purifiers. I've called the credit card company repeatedly and was told that that would file a dispute but it would take 2 or 3 billing cycles to get refunded for something we never received. After several phone calls we concluded that not only are we paying for something that was never delivered we are paying interest on two items that we should be getting a refund on. Sears through CIti Bank has given ups the typical run around. Most people would forget this order in 3 months but I am going to write report and complain until we get the merchandise we ordered or the money refunded to my account. THIS IS THE LAST TIME I WILL PURCHASE ANYTHING from Sears. The referred me to a 3rd party seller with no phone number and no means of contacting them except through Sears Credit which is handled through Citi Bank. That is a great way for them to steal money and keep pointing the finger in either direction. I JUST WANT THEM TO REFUND MY $199 FOR TWO Air Purifiers that they never shipped. They probably don't have them and the 3rd party seller...Marketplace Direct is only part of the problem of their theft!!!!!!!!!

Pls be aware of sears home warranty services its a rip off and a scam . Since March my refrigerator that I bought from them need fixing I call them they charge me $150 diagnostic fee and told me I need a new ice maker which the technician ordered it took. 2 months to get to me I then call to make an appointment for it to be installed because the date they gave me to get it installed was already passed . I set a date they came do the installation leave told me it would work in the next 4 hrs time pass nit working I let it go overnight woke up check nothing still not working called again took a few days to get another technician to come when he arrived he told me the one before him didn't do a good job he will fix the problem but needed a parts he leave to go get the parts never returned meanwhile all this time my floor is flooding out I call again to find out what's happening he didn't even make a note of his findings and ordered the part he put his appointment as canceled so it shows he didn't even come to my house problem still not fixed. I had to call again I scheduled another appointment I specifically told them no one will be home till after 4pm so pls come after 4 and call so we can know whe. You guys are come . No call no text they showed up to my house 12:45pm took a picture show on the appointment they came and just leave . My surveillance camera caught all of this . Meanwhile my kitchen floor is flooding out and problem still not fixed. I call like a million time the representatives are so rude you can't understand what they are saying and it's very frustrating and don't forget I'm paying for this service monthly and they took $ 100 extra out my account. DONOT USE SEARS THEY ARE NO GOOD . PLS BE VERY CAREFUL MY REFRIGERATOR IS STILL BROKEN MY FLOOR AND CEILING IS DAMAGE AND IM DOWN ALMOST $600 THAT THEY COLLECTED. ITS A TOTAL SCAM BECAUSE I CANNOT GET NO HELP !!!!!!

Absolute nightmare. I can’t believe I am even writing this on the 11th of May!!!!

I purchased a mattress and box spring on 2/4/24. They have set up 3 different delivery dates and every time the date arrives I receive a call between 4-5pm EST stating my delivery is canceled and needs to be rescheduled- no rhyme or reason just that they have to reschedule. As if I have all the time in the world to take off of work. I am a full time working individual and had to take 3 separate days off and still I have no mattress. Shame on me for not reading these reviews before my purchase. Seems many other customers are experiencing the same thing.

No wonder Sears isn’t doing well…… someone needs to take a look at making necessary changes within this company if you even want to survive in today’s market.

The gentlemen on the phone just now told me he’s glad he could assist me. How? Assist? What???

Still waiting on a supervisors call back. I’m not holding my breathe! What a joke!!!

Absolute nightmare that has lasted over twelve weeks and is still going. I've made over 73 calls, with wait time totaling seven hours forty minutes. Issue STILL NOT RESOLVED. Appointment set by Sears, but no-one showed up. Missed a day's work but they don't care. Washing machine misdiagnosed and so not fixed. Ten agonizing weeks to get it resolved. Sears is a THIRD WORLD company operating in a FIRST WORLD country. My advice. NEVER EVER USE SEARS.

I ORDERED A WASHER ON THE 26TH OF FEBRUARY AND AS OF TODAY STILL NOT DELIVERED. CUSTOMER SERVICE IS LOUSY AND ALSO DON'T PAY FOR THE SEARS HOME WARRANTY BECAUSE IF THEY EVER DECIDE YOU CAN GET A REPLACEMENT IT WILL TAKE FOREVER. I HAVE BEEN WITHOUT A WASHER SINCE DECEMBER 28TH 2023. THEY FINALLY DECIDED I COULD GET REPLACEMENT IN FEBRUARY BUT ISN'T HERE YET. IT IS NOW MAY 11TH AND I STILL DON'T HAVE A WASHER. FIRST THEY TELL ME ITS IN TRANSIT AND JUST TODAY THEY SAY IT IS DELAYED. I HATE SEARS AND WISH I HAD NEVER GOTTEN THE MASTER PROTECTION AGREEMENT.

I ordered a refrigerator on March 10,2024 paid 1141$ for it. They couldn't deliver it until April 2nd they said so I waited no email or confirmation of delivery on the 2nd so I ended up calling and the customer service representative said the manufacturer never sent the refrigerator. I asked what does that mean and they said they couldn't deliver it until they received it. At this point I asked for a refund which the representative said would take 72 hours. So on the 6th I called back to verify the refund and they said their system is being updated and it will be 72 more hours. Long story short here it is the 13th and I still have not received a refund and I called today for them to just tell me the system is still being updated. Please don't shop with them. Very unprofessional and I believe fraudulent.

I placed an order on 3/12/24 on Sears.com for a stove after many rescheduled deliveries due to fulfillment issues, I had to order my stove from another vendor I contacted Sears on 4/3/24 to cancel the order, which they said would take 2-3 business days to confirm. It's been 7 business days and the order is still not cancelled, and the only explanation I have is that they are experiencing system issues that won't let them cancel the order.

In the meantime, on 3/21/24, I ordered a portable dishwasher, again through Sears.com. I was charged the deposit by Katapult, but after more than a week I never received the order confirmation from Sears. Sears confirms with me over the phone that the order was never received, and again in chat, but Katapult won't cancel the lease until they can confirm directly with Sears that the order was never completed, but claims that Sears won't respond to their requests.

I left a similar review for Katapult over these situations, and will be filing disputes with my bank on 4/19/2024 if I don't receive my $350+ refund that owed to me for these orders.

Run, run FAARRRR away from this company! Never, EVER again!

I recently traveled to Europe with "Travel with Sears" from San Juan, PR. It has been the worst experience in my entire life. Starting from disorganization at the airport at San Juan, the terrible seats of Air Europa (charter) no possibility of upgrading. Arriving in Madrid to catch a flight back to Lisbon, Portugal where our tour would start. Just walking from point A to point B at the airport in Madrid was a marathon. Optional tours during our stay did not say minimum or maximum. Tour guides would indicate that minimum would be 25 with no other options. Hotels were graded as 4 stars. They weren't 1/2 star.

I bought a Kenmore washer and dryer in 2021. The washing machine began having trouble in Jan 2024. The first technician sold me on repairing the issue with parts that he would order. He 'cut' the price in half if I bought a warranty... mistake. The parts did NOT resolve the issue. Sears technicians have come out 7 times and cannot fix the problem. They have replaced almost every part possible (incuding the electronics) AND they are saying that they won't cover under warranty because the problem existed before the warranty was purchased. In addition, they won't refund the original parts and labor in full. They will cancel the warranty, but won't refund it back to inception - even though I was miled. The technician told me that it would cover the event. I NEVER leave reviews. I've never been this upset. Sears is THE WORST. Don't trust them.

Unavailability of part so order cancelled. Notified that refund was issued; however, it was almost $20.00 less than I had paid when the order was placed. Several calls to Sears Parts Direct (a fiasco) and was told that the remainder (i.e., shipping charge would be processed separately). Automated system is horrible and had extreme difficulty understanding and communicating with representatives!

To whom I hope this concerns at SEARS; I am writing to express my utter disgust with your company's products and warranty policies. I purchased a new Kenmore refrigerator some two years ago or so and it has never worked for a period of more than 3 - 4 months continuously. I've filed numerous food losses coupled with numerous service repair appointments all resulting in an inferior product that still has not delivered SEARS's promise of quality and dependability. In addition to these facts, I have paid for numerous additional Master Protection Plans that were to help ensure my investment would last, alas it has not. The amount of time that I have spent with service calls, customer support calls, food loss reports, waiting for parts, even taking time off of work to meet with your many technicians (all who have confirmed that this particular model of refrigerator is known to be defective due to its parts being manufactured in China) has only fueled my disbelief and frustration with SEARS. Most recently I have moved my residence so I begrudgingly purchased a SEARS whole home warranty to cover the appliances and heating/cooling systems at our new home, and I specifically stated that the defective Kenmore refrigerator was NOT to be included in the new coverage due to it still being under its existing Master Protection Plan. Well to no surprise it is STILL having problems working and when I called in to once again have SEARS come out and service this defective machine I am being told that I need to pay yet more money for repair because SEARS considers the issue to be pre-existing. Your company is nothing but a bunch of inept criminals capable of only confusion and graft. I will post the letter along with many more to come on every Social Media platform that the internet has to offer! This is the worst experience I have ever had with what used to be a reliable American institution and I nor my family will absolutely never purchase a SEARS product again. PS, Sears just contacted me and offered to give me 15% discount if I wanted to purchase a new refrigerator from them. Of course they would not offer to replace the lemon appliance they sold me in the first place, nor apply the amount that I've already paid for said lemon towards a new purchase. Also not to include all of the prior Master Protection Agreement costs, missed time from work to meet with their technicians, and the trouble and inconvenience (to state very mildly) as well. They did however state that they are going to offer training to their technicians to ensure that they wouldn't solicit anymore misinformation about their products to the public. Those technicians have been the only honest employees that I have encountered through SEARS, so it just figures that silencing those who have the character to tell the truth would be the remedy Sears would choose to solve future problems when they occur.