Seapets Limited Reviews 

The bricks and mortar store has apparently been around for a long time and perhaps at one point the online business was working however it is clearly having massive problems now. Briefly; ordered 17 May, nothing arrived for over 2 weeks. I called and told they were waiting for one item to arrive from suppliers. I told them to delete that one item and to send the balance. Nothing happened. I called again and was told it was being shipped that day. I receive less than half of the order. I can not get through on phone. No one is answering. This is the same story that everyone is describing on their Facebook page and on Trust Pilot. I think this company is going under.

I ordered some cat food at the beginning of May and 3 weeks later when I still hadn't received it I phoned them and after being hung up on 3 times managed to get through. The lady (Hannah) said they were waiting for the last part of the shipment and I would receive my goods within a week. 3 Weeks later still nothing. I called the customer service line 11 times and no one bothered to answer. I researched online and found that if you ordered by debit card you can inform your bank and say you want to use the ‘chargeback scheme’. I got the money refunded. DO NOT USE THIS COMPANY!!!!

What can I say other than excellent.
Ordered tank & cabinet from Seapets website on Sunday, they called me the following morning wanting to deliver that afternoon, as this wasn't convenient for me I arranged delivery for the next day & and it duly arrived at 10am. Highly recommended

Absolutely terrible service. Read the Posts on their Facebook page for confirmation from many customers.

They do not refund money, even when asked, and emailed numerous times. I've been waiting since March for a refund on an out of stock item and something they didn't include in my original delivery.

You just get ignored. I will never, ever shop with them again and advise other people not to either.

I have been using this company on and off for years now but the last transaction has made me run a mile. Spent over £50 on dog food, waited over 3 weeks for delivery and it never arrived. After spending ages trying to get through to them on the phone (it's virtually impossible - they never answer the phone) I was consistently told until they got the dog food back they could not refund me. That's after waiting now for a month. I have now opened a case with Paypal to get my money back because Seapets don't seem to be in any rush to give me it back. I'd steer clear of this company.

I purchased a fish tank which was delivered within a couple of weeks, but 2 of the bulbs blew within 12 hours so I have been left with only one bulb in the tank. I have emailed them 5 times and had no response, I have also tried phoning loads of times and they just do not pick up. I'm just glad I actually received the tank after reading these reviews! Surely there must be some sort of governing body for online stores where places like this can be reported?

Dont try to buy anything from this company or from their website. They failed to deliver what i have ordered 6 weeks ago.

I have requested for my refund but still no response from them. They are fake. And they dont answer the phone. i have sent them so many emails but still no refund.

We ordered a bunch of products from sea pets, to which when we recived our stuff saw one product was missing, we then mailed them to which at first there was no response, later we mailed again and we got a response from Victoria stating the product was not in stock, they will send it through on a Tuesday. One week later we asked if the product has been shipped to which she said she will follow up and let us know. Now one month after we ordered the product we still have not received it and have received no replies for a week. This morning I have requested a refund on the product since it has been one month and we also are not getting responses from them. I still have received no reply. Their service was alright, but they could have informed us that they did not have the product in stock before sending it. And now it is awful service that we are not getting our product and also not getting any responses. I am doubtful if I will get my product, which at this stage I do not want anymore. And I do not know if I will be refunded. I would not recommend ordering anything online.

Long story very short
Bought £600 Fish Tank
Seapets Took money within 24 Hrs
5 weeks later after many emails promising delivery NO FISH TANK
Asked for Refund
4 Weeks later after more and more emails NO REFUND
STILL WAITING
DO NOT USE THIS COMPANY

Ordered dog food and some toys. One month later and still nothing. Then half the order arrived. I waited another week before contacting them and got an email saying many of their items were out of stock and would be delivered once they arrived.
I then waited another whole month, and after several emails got a reply saying they couldn't get my items. This company is awful. Had I not pestered them I am fairly certain that I'd have still been waiting.
They have now promised me a refund but I suspect I'll be waiting a long time. AVOID THIS COMPANY at all costs as they will simply waste your time.

So we have just put our fish tank and cabinet together and it looks amazing! Well made and good quality... However we didn't receive a shipping email or notification the payment was just taken out of our account ( this was a large order) and 7 days had passed and we began to worry .. So we called seapets ( it took us five attempts to get through however they may have been busy) but we got hold of them in the end and they said all is well and one way and we got confirmation email. They even told us a day it would be arriving and delivery guy rang my partner the morning of delivery! All went smoothly and impressive service AFTER chasing up! We got everything we order and no problems so far and looks amazing! Thanks seapets!

Appalling company. Never buy from them. I placed an order and they took the money straight away. Nothing was despatched for over a week and no communication was made. I requested a refund and was told I would get one, but I have not. I have kept chasing them for weeks about this. I occasionally get an email saying I will get a refund soo . Still nothing has come through. It has been two months since I placed an order.

I have had enough now and I'll be issuing court proceedings against them next week. What a waste of time and effort.

Ordered from them online.
Still waiting weeks after for order.
Nobody answers the phone.
Emails either bounce back saying they are spam (tried 3 different ones) or the website link fails to work.
Trying to get refund through PayPal.
Don't use them.

Placed an order with Seapets and received my email stating the order was being processed. 2 weeks later I hadn't heard anything or been delivered the items, so I emailed them. They were quick to reply, however advised me that they were awaiting delivery of one of the items and didn't no when it would be in stock. I was a little miffed that they couldn't have advised me of this earlier. I checked their website and noticed they are still selling the item (with no disclaimer that it was out of stock). I found the item elsewhere for the same price who could deliver within 2 days, and also saw that places such as Argos and Amazon were selling it, so obviously no problems with stock. I requested a refund and was told it would take up to 14 working days, which is absolutely ridiculous when most banks now adhere to faster payments. They have now had my money for 4 weeks and still no sign of my refund. Would not recommend

Ordered items around 6 months ago (Nov 2013) where it stated they were in stock on the website.
After a month they still weren't delivered and all they could say is "they are waiting to be sent to us". A second month went buy and still nothing, decide to ask for a refund which was confirmed on the 31st March.
Chased 5+ times and only now (23rd May) I have finally received my refund.
Terrible Company to deal with. They were polite enough on the phone but it was painful trying to get an answer from them. Unfortunately my faith in them has been completely ruined.

Seapets are crooks. Do not give them your money.

Seapets advertise products that they do not stock. They do not advertise this and do not email this to you either. What they do,do is take payment from you instantly. You get get an email saying this but that's where the communication ends. You get no further correspondence what so ever. They have your money and are not at all bothered if they deliver the goods or not.
Try ring going them and it takes days to get through, I wonder why?...
When you do get through you get fobbed off, oh it will be despatched within 3 days, oh, we are expecting a delivery from one of our stores. They must have training on the list if excuses. So when they eventually say you can have your money back, oh that will take 2 weeks. 2 weeks, we all know that money transfers happen instantly now. Another fob off.
Please do not give them any money for their retirement fund.

The initial purchase went well, I then received an email that the toy was out of stock and they wouldn't be getting any more. I requested a refund as I would look elsewhere for something similar. I received confirmation this would be processed, 3 weeks later no refund. I contacted them and was sent an apology and the matter would be resolved. 2 months has now passed and still no refund, very disappointing and I won't be shopping with seapets in the future.

I ordered my goods a month ago (3 x Sacks of Pondfish Food) and I am still waiting for my order to arrive. Absolutely disgraceful service that I will be reporting to the Ombudsman under the Sales of Goods Act. You should be ashamed of yourselves Seapets Limited!

Twice this year 2016, I have ordered dog food through this company, both times I have had no contact regarding my purchase apart from automatic email saying they have taken my money. Both times I phoned re order approximately 10 days later - to be told it would be coming in a few days - both times it didn't, now no-one is answering the phone and my emails returned. Complaints page on website doesn't work! So I seem to be less money and no dog food - don't use them.

Do not use this company under any circumstances. Their customer service is awful and they take ages to get orders delivered. I had to cancel one for this reason and a month later I'm still waiting for a refund and still waiting for them to answer my emails.

Avoid avoid avoid please do not use - bunch of scammers