As always, the customer service at sealskinz is second to none. Excellent quality products with first class customer support. Not only prompt in all matters, but also taking time and effort to help in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Contacted the company concerning two pairs of new waterproof socks which leaked , fairly easy process to establish that they were faulty , took a few emails but experience was good enough . Once fa... See more
Company replied
As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... See more
Company replied
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... See more
Company replied
Company details
Written by the company
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Contact info
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, United Kingdom
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4.8
Excellent
607 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and Excellent Service!
I received prompt and excellent sevice from the Customer Experience Team! The issue regarding my order was resolved immediately!
22 December 2025
Unprompted review
Reply from SEALSKINZ
Thank you for the 5-star review, Edmund.
We really appreciate you taking the time to review the service you received from our team regarding your order. We want to apologise again for the delayed shipment and hope the replacement finds you quickly.
If we can be of any further assistance, please do not hesitate to reach out.
Kind regards,
Krystal @ Sealskinz
Great service
I had an issue with my order which had gone out of stock between order and delivery and was due to be a Christmas present. I emailed the helpdesk and received great communication back from Sophie who was able to respond with my options and resend a substitute item for me all within the same day. Exemplary service during what I’m sure is a busy period so thank you very much!
19 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Sophie,
Thank you for taking the time to write a review.
We truly appreciate the 5-star rating and kind comments about the assistance you received from our Sophie on the Support Team. The end of year shopping period is certainly one of our busiest - we are grateful for the recognition!
Warm wishes,
Krystal @ Sealskinz
Sealskinz makes a great product and offers excellent customer service.
Sealskinz makes a great product that is protective in bad weather including heavy rain, high winds, and blowing snow.
Customer Care is excellent. It is polite, responsive, and solution oriented.
There was an error in shipping and with one phone call the matter was dealt with immediately. I received expedited shipping and the shipping fees were refunded. It was a very satisfactory outcome.
17 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Marcia,
Thank you for your 5-star review.
We are delighted to hear our product(s) are working for you in all weather and that our customer care was responsive and satisfactory when needed.
Please do not hesitate to get in touch with us again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
You'll never have customer service like this again.
My package was delivered to wrong address. No fault of SealSkinz. I got in contact and they immediately started digging into the matter, found out that the package had gone back to their warehouse and have sent it back out to me. They kept me in the loop the entire time and have nothing but fantastic. I haven't even tried their products yet but going off their customer service alone, I am a customer for life.
18 December 2025
Unprompted review
Reply from SEALSKINZ
Hi Judy,
Than you so very much for such a kind review of our customer service experience! We do aim to deliver top tier customer care and we are truly happy to hear we accomplished this in your case.
We look forward to your continued support of Sealskinz!
All our best,
Krystal @ Sealskinz
Very pleased with the hat and how…
Very pleased with the hat and how swiftly my order problem was resolved. No thanks to Royal Mail.
18 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Fiona,
Thank you for the 5-star review.
It is lovely to hear that we were able to swiftly rectify any order problem and that you are pleased with the purchase.
Warm regards,
Krystal @ Sealskinz
Reply from SEALSKINZ
Thank you for the 5 stars, Alice!
Your feedback inspires us to continue providing the fastest, most efficient customer service possible.
Kind regards,
Sophie @ Sealskinz
My package was lost during shipping…
My package was lost during shipping from the UK to Canada. I contacted customer service, and they responded quickly and re-shipped a new pair of glove.
16 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Patrice,
Thank you for your 5-star review.
We are happy to hear we were able to assist you with your lost shipment and so sorry that happened in the first place!
We value your trust and confidence in Sealskinz and sincerely hope the replacement reaches you quickly.
Please reach out again if we can help with anything else.
Krystal @ Sealskinz
I accidentally ordered the item in the…
I accidentally ordered the item in the wrong size, I contacted the help desk (on a Sunday) Emily contacted me and refunded the item the same day to enable to purchase the correct size. Excellent, quick, pleasant service. Thank you so much ☺️
14 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Helen,
Thank you for taking the time to leave a review about your recent experience.
We have let Emily know how pleased you were with the fast service.
If we can assist with anything else, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Excellent customer service and products
Excellent customer service, great product, would highly recommend this company
12 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Sue,
Thank you for your 5-star review. We so appreciate your recommendation!
Many thanks,
Krystal @ Sealskinz
Exceptional products that actually do…
Exceptional products that actually do the job. Fast delivery and wonderful communication.
A product did have an issue, but it was incredibly easy to resolve. Free returns and kept up-to-date by the Customer Experience Team, and a replacement sent quickly. What's not to love.
13 December 2025
Unprompted review
Reply from SEALSKINZ
Thank you for your 5-star review, Lynn!
We are happy to hear you find the products exceptional with fast delivery. It's great to know our Customer Experience Team was able to help with a replacement when it was needed too.
We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
We love the electric bike gloves
We love the electric bike gloves - so well designed! The battery attachment place is flawless. Also, the customer support when we had a delivery issue was prompt and thorough. Rave!
12 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Sonja,
Thank you for your review!
We're thrilled to hear you have found our heated gloves and customer support worthy of 5-stars.
Your satisfaction means the world to us.
Kind regards,
Krystal @ Sealskinz
Fast response
12 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Nick,
Thank you for your review.
We're happy to know you found our service responsive.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Waterproof Baseball cap
Really pleased with my waterproof baseball cap, but when it developed some unexplained marks I contacted customer support, they were really great, responding within minutes of my initial contact. Problem soon sorted, very happy.
10 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Ian,
Thank you for your 5-star review!
We are happy we could help with the hat quickly. We hope the replacement serves you well for years to come!
Kind regards,
Sophie @ Sealskinz
I sent an email at 20:05 re the Runton…
I sent an email at 20:05 re the Runton socks I’d worn for the first and only time as they caused blisters. I received a reply by 20:25, I was not expecting them to be at work at that time!
Krystal drew my attention to the wording on their website highlighting how and when they should be used, this made sense. She then informed me that a suitable replacement pair that did not have the Hydrostop feature would be ordered.
This morning I have an email from the post office saying that they are on the way.
I have rarely experienced such exceptional service, thank you Sealskinz.
I should say I have used Sealskinz previously and am a big fan of their products.
11 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Jeff,
Thank you for your 5-star review!
We sincerely appreciate you taking the time to share your experience. We're very sorry again for any discomfort the Hydrostop socks may have caused. Thank you for giving us the opportunity to make things right.
We look forward to your continued support.
Kind regards,
Sophie @ Sealskinz
We placed a confusing address on our…
We placed a confusing address on our order from Sealskinz. It was a Christmas gift. We worried it would not come in time for Christmas. We immediately made contact with the customer service team. They were so helpful and kind. They monitored the return and communicated regularly with us. I was so impressed with their caring attitude towards their customers. Thanks Sealskinz you were great!
David and Valorie Vasquez
1 December 2025
Unprompted review
Reply from SEALSKINZ
Hello David and Valorie,
Thank you so much for taking the time to leave a kind review.
We truly do care about each and every one of our customers. We are happy to hear we were able to assist you with the order, even though it did not work out as initially expected.
We hope that you will still consider shopping with us again in future.
All our best,
Krystal @ Sealskinz
Impressive
I had an initial issue with my online order which was immediately and efficiently dealt with by the company. Their prompt resolution the same day was impressive.
10 December 2025
Unprompted review
Reply from SEALSKINZ
Thank you for taking the time to write a review, Peter.
We're thrilled to hear we could impress with our fast service.
Kind regards,
Krystal @ Sealskinz
Great customer service
I have not received the items yet but I was super pleased with their AI customer service responses. It was very clever and concise. I also had the opportunity to elevate my query to an agent for which I received a very swift reply.
9 December 2025
Unprompted review
Reply from SEALSKINZ
Hello Thant,
Thank you for your 5-star review!
We appreciate your positive feedback regarding the responsiveness of our AI and human agent assistance.
If we can help with anything else, please do not hesitate to reach out again.
Sophie @ Sealskinz
My problem was very straightforward
My problem was very straightforward - I had ordered the wrong size and wanted to exchange for the right size. This was done quickly & easily using a chat bot.
3 December 2025
Unprompted review
Reply from SEALSKINZ
Hi ESF,
Thanks for the review!
We love hearing that our AI agent was useful in helping you with a return for exchange.
Thanks again,
Krystal @ Sealskinz
Customer satisfaction …
Easy to use website with concise product descriptions and transparent pricing and discounts. Easy to try at home and then make returns. any issues are handled promptly by the efficient and friendly team. Easy to buy with confidence.
9 December 2025
Unprompted review
Reply from SEALSKINZ
Thank you for your 5-star review.
We sincerely appreciate you taking the time to share your experience with the website, returns, and our customer service team.
If we can be of any assistance in future, please do not hesitate to get in touch.
Kind regards,
Krystal @ Sealskinz
Reply from SEALSKINZ
Hello Gordon,
Thank you for your 5-star review!
We're happy to hear our support was fast, clear, and courteous.
Many thanks again for the review,
Krystal @ Sealskinz
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.