I have never reported on bad service before but I had to with this one.
I have never reported on bad service but I had to with this one. I went for my first tattoo removal session yesterday. When I arrived my mobile (which had my voucher on it) was flat so I had to put it on charge. I asked Pratima if I could please log into the website to get the voucher, she smiled at me then said no sorry. So for 20 mins I had to tried to get into my cell (because I didnt want them waiting on me) about 5 times but each time my cell would die. At the 10 min mark of trying to get into my cell, I even turned back to Pratima and asked are you sure I cant just log into the Groupon site and she shook her head no- all the meanwhile Pratima kept talking to The Practitioner and showing her on her screen creams and before and after pics and showing her the beauty gurus she follows like Kim Kardashian so obviously on the internet, this was so frustrating!! Eventually another customer walked into the clinic that they needed to serve and only at this point did Pratima say "excuse me" (I was still trying to get into my cell) "you can use this computer". It took me less than a minute to get her the code. So in the room the practitioner (who was soo lovely) noticed that my 7cm tattoo had red in it, she wasnt sure of the settings so asked Pratima who then came into the room. She looked then said to me they are 2 different tattoos because theyre too 2 different colors, I was livid at this stage that she was trying to insinuate I pay an additional amount so I reminded her the advert said 150mm and nothing about 1 color only. She allowed us to carry on and told the practitioner what to do. At the end of our session which was soo painful we chatted about even when numbing cream is applied its still sore, numbing cream I thought - I didnt have numbing cream applied, why not? When we came out of the room, the practitioner asked for the other customer, Pratima said her voucher had expired and laughed. I'm so irate with the service! I have 2 more sessions here and I will be reporting on those sessions too 1000% here and on external websites. I am writing this review in the hopes that your service improves in front of and behind customers backs!