poltronesofà - Worthing Reviews 

317
TrustScore 4.5 out of 5

4.5

Unit 1, Red Square Retail Park, Sompting Rd, BN14 9LA Worthing, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From start to finish - apart from the antisipation of the wait - everyone has been great. Callum in store was patient and helpfull. The delivery guys, although under pressure were so professional and... See more

Rated 5 out of 5 stars

Had a very enjoyable experience was told the night before of our expected delivery time and again on the following morning. The 2 delivery men were very respectful of our home and swiftly had our... See more

Rated 5 out of 5 stars

Received our villa sofa which is lovely but we had ordered two power chair ends or so we thought as the order shows recliner cups which shows that our intent was to have recliners however seems there... See more

Rated 5 out of 5 stars

From start to finish, everything in our experience went smoothly. On visiting the branch we were given both the freedom to browse and great support when needed. We ordered our sofa, were given an esti... See more


Company details

  1. Furniture Store

About poltronesofà - Worthing

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 1, Red Square Retail Park, Sompting Rd, BN14 9LA, Worthing, United Kingdom

  • +441917313300

4.5

Excellent

TrustScore 4.5 out of 5

317 reviews

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4.5

All reviews

(317)

17,608 reviews in the last 12 months

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Rated 1 out of 5 stars

don’t bother

don’t bother! Went to worthing w sussex branch was given the spill by the sales agent. yeah 8 weeks wait usually being delivered in 6 weeks , 4 months still waiting. 3 dates have been given move them by a week each time .
Useless company

UPDATE - Tegan replied stating we were getting the delivery 1 day before our delivery date ! Its now been changed again for a week past the delivery date and still waiting - have asked for a refund

2 February 2025
Unprompted review
poltronesofà - Worthing logo

Reply from poltronesofà - Worthing

Good Morning Andrea,

I hope you are well and thank you for your time leaving a review.

I am very sorry to see your order has been affected by delays, I can completely understand how disappointing this may be for you.

So we can take a look into this, please send a screenshot of your review to socialmedia@scs.co.uk with your order number or address and postcode.

Many thanks,
Tegan - ScS Social Media Team

Rated 5 out of 5 stars

Communication has been brilliant

Communication has been brilliant. Notified a week before and kept up to date until delivery. Aaron and Shaun were very good and courteous. Couldn't fault them. They were rushed as they could not deliver close enough to the house, then had to assemble.

26 April 2025
Unprompted review
Rated 1 out of 5 stars

Appalling company to deal with

Appalling company to deal with , placed an order in January , lead time was 5 months , salesman did not make it clear that there could be an additional 28 days on top of that making 6 months in total , gave up waiting in the phone que , they took a day to call back and never replied to emails
absolutely no communication between placing the order and my phone call today
one week before the delivery date and they still cannot confirm when it will even arrive
my advise would be to use a small independent company who cares about their customers

25 April 2025
Unprompted review
poltronesofà - Worthing logo

Reply from poltronesofà - Worthing

Good Afternoon

I hope you are well, Thank you for leaving a review.

I am very sorry for the lack of communication from SCS and the delays in your furniture.

Please can you provide a screenshot of your review along with your order number or address and postcode to socialmedia@scs.co.uk and we can assist you further.

Thank you
Lucy - SCS Social Media Team

Rated 5 out of 5 stars

Excellent Customer Service at SCS

We were greeted by Andrew Scales who made us feel very welcome. He initially asked what we were looking for and he then gave advice on the materials, colours etc and invited us to look around and take our time. At no time did we feel pressurised into making a purchase. Andrew gave us information about the company and the quality of materials they use.

We were offered a hot drink which was very welcome and he answered all questions we put to him. We didnt make a purchase straight away as we wanted to look at competitors. However, we were so impressed with the service that we went back the following day and after putting more questions to Andrew we bought a three seat recliner sofa at a great price.

I can highly recommend SCS. They have some beautiful sofas and Andrew provided a great service. At no time did we feel rushed or pushed into making a purchase.

I would highly recommend them.

18 April 2025
Rated 5 out of 5 stars

Fab sofa

Easy purchase, great delivery, guys who delivered were great. Respected my property and were very friendly thank you Neville and Stephen.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery team

The delivery team were excellent. Kept me informed and updated of times . They were considerate and well presented. They set up the sofa and did a great job. Were very personable and helpful.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

How embarrassing this must be for a…

How embarrassing this must be for a major furniture supplier to.have it's on nation wide Facebook padge.
Loaded with complaints about SCS shocking customer aftercare

This with their non.independent engineers Emmeria group

1 April 2025
Unprompted review
poltronesofà - Worthing logo

Reply from poltronesofà - Worthing

Good Afternoon,

Thank you for your review and I hope you are well today.

I do apologise that you have rated us 1* today, if you require any assistance with your furniture please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into your query.

Many Thanks
Beth - ScS Social Media Team

Rated 5 out of 5 stars

Great

Lovely, non- pushy and helpful staff. Ordered a sofa bed in one of their amazing colours - great range to choose from!

8 April 2025
Rated 1 out of 5 stars

Potential Delivery Scam

We paid an expensive delivery fee so why were the delivery men asking for more money to get our sofa inside? Feels like a bit of a scam. Poor from SCS given the amount of money we spent there

10 April 2025
Unprompted review
poltronesofà - Worthing logo

Reply from poltronesofà - Worthing

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to ready about your experience with the delivery crew.
So that we can investigate this further, please send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

The meet and greet by Andrew was first…

The meet and greet by Andrew was first class. He gave us a brief of the store layout and was first class in his manner. Willing to help with details on the product without being pushy. Thank you and well done Andrew. A most enjoyable experience.

7 April 2025
Rated 3 out of 5 stars

Will let you know my experience when…

Will let you know my experience when the goods are delivered.
I dont understand that the company I used in Worthing has not got a Direct Telephone line to speak to someone.Do not think that this acceptable.

2 April 2025
poltronesofà - Worthing logo

Reply from poltronesofà - Worthing

Good Morning Glen,

I hope you are well and thank you for taking the time to leave us your review.

Should you need to speak with us our contact number is 0191 7313300.
All calls are directed to our customer contact centre rather than the store directly so I am sorry for any inconvenience this may have caused.

Thank you for your order with us and we hope that you will be happy with your order on arrival.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Excellent staff at the shop in…

Excellent staff at the shop in Worthing, super helpful. I did need to call their customer services and it is very difficult to get through, a long wait and the call back function did not work. It was quicker for me to drive to the store where the staff quickly addressed the issue. Delivery was great, easy to track as able to see where the lorry is. The delivery people Taha 1, parked thoughtfully, checked the access way and were very careful not to damage wall/door frames. They assembled the furniture and took away all the packing, super efficient. Happy with the furniture, no damage, clean etc. I would recommend SCS.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Patient, helpful and knowledgeable

Andrew was an absolute delight to be served by. He was patient - we'd had many, many questions, and we changed our minds several times. But nothing was too much trouble.

He was knowledgeable - he knew his sofas!

And very helpful - the coffee was good!

6 April 2025
Unprompted review
Rated 5 out of 5 stars

SCS Delivery

The delivery guys were polite and efficient. They were paying attention to the furniture and our property
Couldn't be better

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The store looked great, very clean. Staff very welcoming. Andrew was very personable and listened to our needs finding us the perfect sofa for our conservatory.

2 April 2025

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