The sales representative was fine sorting our order out. I was given a date of 14/08/2026 for delivery to store. Due to this date and your lack of ability to remove the old sofas I arranged to have t... See more
Company replied
Location
Switch locationUnit 3 St John's Retail Park, 0, WV2 4SJ Wolverhampton, Staffordshire,, GB
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See what reviewers are saying
Each time we visited scs we have been hounded constantly to a point where we just leave, this time now poltrone are involved it was a different experience. Yes we were spoken to and told if you need h... See more
Courteous, engaging, listening staff who could not have been more helpful with what I was looking for. I think that what I’m saying is of my older generation in that I found old fashioned customer ser... See more
The store was impressive,spacious and looked immaculate.We were greeted in a quiet and friendly manner,and given basic information about different styles available. After a leisurely tour of the store... See more
Company details
About poltronesofà - Wolverhampton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 3 St John's Retail Park, 0, WV2 4SJ, Wolverhampton, Staffordshire,, United Kingdom
- 01902 878460
4.5
Excellent
1K reviews
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Great customer service
Great customer service from Anita, very helpful!!
24 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I can't believe these reviews as I…
Edit: FAKE REVIEWS
To see true reviews check google where they cannot pay Trustpilot to remove reviews. Currently the store I am on about is 3.2 stars on Google which seems more realistic taking look at my and other people's experiences.
I can't believe these reviews as I don't believe in miracles. Years ago I bought a leather recliner chair from them. I kept waiting for ages for it to arrive and was ready to cancel order and get refunded. They refused that and told me the small print say they have "90 days" to deliver it. It was years back so I don't remember and I am sure scs will try to do something shady and remove this review.
The chair arrived very last day. You can tell this was made in China due to length of wait. They only order to produce a chair once they have the funds first. The quality of chair was poor. You can feel wood/metal frame when touching the back of chair. It is not sturdy at all. Underneath, under the thin metal frame that makes me think this chair will collapse any moment, I have noticed the thin wood parts which were full of dust, disgusting. So no I do not believe positive reviews and would never buy from SCS Sofas.
Also technician was called in past as chair was unstable and this guy basically said all good no issues.
Edit - I found this message sent to them I cannot believe I let them get away with this. They did dirty trick to confuse me and not allow me to get refunded and collect unwanted item which was breaking the law.
"Today, I have recieved a product that I am not satisfied with. I would like to close my account and to get my 100 pound deposit back. I am not using the reclaining chair and it waits to be taken back. I am unable to contact you and you give me 72 hours to make this claim so I am writing now to have a proof that I was trying to contact your customer phone line.
Under Sale of Goods Act 1979, the product should be as described in store. I agreed to pay for the brand new product and I am unhappy with the quality and stains and dust underneath of the chair.
I would like to get a refund of my 100 pound deposit that I have paid and also to close any agreement with your and direct debit company."
Avoid Avoid Avoid
21 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Good Morning,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion due to concerns that you had with your furniture.
I am unable to locate an order using the reference number provided so if you require any help then please send a screenshot of your review, along with your address and postcode to socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
Great service....
Great service, not too pushy which we hate, the young girl who served us was exceptional, forgive I can't remember her name, Wolverhampton store St John's retail Park, many thanks, Mr & Mrs Elwell.....
19 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery day
Delivery men Kieran and Josh very polite and quick with there delivery thank you so much
12 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sahb was a most helpful and cheerful…
Sahb was a most helpful and cheerful sales man, made our visit a most enjoyable experience, no hard sell, just made us all a cuppa and we are sat chatting, thank you sahb.
9 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We had a lot of advice on the various…
We had a lot of advice on the various suites we we trying. Very helpful and knowledgable
5 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great friendly service
6 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sarb
Sarb, the sales rep. couldn't have been more helpful. My husband is not very mobile and Sarb was very solicitous. Explained everything and answered all our questions. Made our buying experience very pleasant.
7 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Split delivery
The delivery was several weeks early from original date estimated when ordering. We were not warned that there might be a split delivery, which has happened. We agreed to accept this situation as we needed something to sit on. On phoning ScS we are now told that the balance of the order could be nearly two weeks away, having been told that it would be one week when agreeing to accept the split delivery. Just wondering why you expect people to accept partial delivery.
6 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Good Morning Catherine,
I hope you are well and thank you for your 3* review.
I am very sorry to see you have only received part of your order. I can understand the inconvenience this may have caused.
So we can take a look into this further, please send a screenshot of your review with your order number or address and postcode to
socialmedia@scs.co.uk
.
Kind Regards
Tegan
Customer Experience | ScS
Great!
Staff members Ajay and Anita were very friendly and helpful.They helped me decide which Sofa was best for me.
19 July 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very pleased with their services today
Very pleased with their services today, with an overall excellent customer service. Most in particular with the sales rep-SARB who attended to us today, he was quite patient to talk us through their products and made sure we got exactly what suits our house.
Weldon guys
31 July 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very friendly approach
Very friendly approach. Consistent help throughout the time we were there . Thank you .
27 July 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
They respect my home when they came to…
They respect my home when they came to deliver my sofa.
14 June 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very pleased with new sofa.
Very pleased with new sofa.
The Delivery guys were excellent! Very efficient and pleasant Kingsley and Ehigis , a delight to have in the house .
Thank you for your lovely service.
25 July 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff were knowledgeable of the…
The staff were knowledgeable of the sofas and felt confident buying it.
21 July 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
You have not responded to my complaint
You have not responded to my complaint. Your customer service us shocking
13 June 2024
Reply from poltronesofà - Wolverhampton
Good Morning Elizabeth,
I hope you are well.
Thank you for your time leaving your review.
I am very sorry to see you are waiting for a response. I have taken a look into your order and I can see we have sent this over to the operations manager to look into. Once we have a response we will be in touch.
Again, apologies for the inconvenience.
If you require any further help, please call us on 0191 731 3300.
Kind Regards
Tegan
Customer Experience | ScS
Staff friendly and very helpful
10 July 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff was polite and friendly
The staff was polite and friendly. Answered all my questions
9 July 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Samba
The delivery slot was good n the team was a professional one and assembled was quick
13 July 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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