Well what can I say, as soon as I walked in the guys met you at the door welcomed you then left you to view without pestering you. Then when it came to taking our order they explained everything woul... See more
Location
Switch locationLakeside Retail Park, West Thurrock Way, RM20 1WN West Thurrock, Essex,, GB
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Nice helpful. Not pushy staff. We dealt with Cliff who was very understanding and honest. His colleague Ukeme was also very helpful in providing photos of all swivel chairs to help us decide on amend... See more
Great service in the showroom. The salesman (Ukeme) knew his product well and was able to give useful and constructive assistance. Can't comment on product as waiting for delivery.
The sales people on the floor were very helpful and efficient . However when spending vast amounts on furniture l found it inexplicable that you are not able to provide a small of the fabric selected... See more
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Company details
About poltronesofà - West Thurrock
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Lakeside Retail Park, West Thurrock Way, RM20 1WN, West Thurrock, Essex,, United Kingdom
- 01708 685560
4.6
Excellent
2K reviews
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Well what can I say
Well what can I say, as soon as I walked in the guys met you at the door welcomed you then left you to view without pestering you. Then when it came to taking our order they explained everything would definitely recommend
6 August 2026
Nice helpful, honest and not pushy
Nice helpful. Not pushy staff. We dealt with Cliff who was very understanding and honest. His colleague Ukeme was also very helpful in providing photos of all swivel chairs to help us decide on amending our order.
23 July 2026
Great service in the showroom
Great service in the showroom. The salesman (Ukeme) knew his product well and was able to give useful and constructive assistance. Can't comment on product as waiting for delivery.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Care Pack Not Delivered
Sofa delivered on time so all good there. The care pack was not delivered however. We have asked the showroom to contact the warehouse but have not heard back as to how and when we might receive it.
30 July 2026
Reply from poltronesofà - West Thurrock
Good Morning
I hope you are well and thank you for taking your time to leave us a review
I am sorry that your care kit was not delivered with your furniture and that you are awaiting an update from the Distribution Centre / Store in regards to when you will receive it.
We will chase this with them for you and request that they contact you with an update on this
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Staff are fantastic
Staff are fantastic, helpful knowledgeable about products. A brilliant experience
Thanks
25 July 2026
The delivery men were very polite
The delivery men were very polite
They arrived on time and were very efficient, clearing up after the had finished installation and I would be glad to see them again if I bought from you again.
Thank you
19 July 2026
Very good the two men that delivered…
Very good the two men that delivered the furniture were very helpful and professional
24 July 2026
Reply from poltronesofà - West Thurrock
Good Morning Paul,
Thank you for your time today, it was really lovely speaking with you.
We are pleased that you did have a positive experience and thank you again for your feedback, this will be passed on to the relevant teams.
We hope that you continue to enjoy your new furniture.
Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team
I was on holiday lol but my friend was…
I was on holiday lol but my friend was and she said it was great
19 July 2026
Fantastic service from start to finish
Fantastic service from start to finish. We sat down with Raj but to be fair all your other staff was very good too. Ended up buying 2sofas now just waiting on them being delivered. Thank you all for a fabulous service.
23 July 2026
Reply from poltronesofà - West Thurrock
Good Afternoon
Thank you for leaving us a 4* review
I am sorry that your care kit was not received at time of delivery
I have checked your account and can see that an email has been forwarded to the Distribution Centre for your area in order to chase this for you
If you require any further assistance please do not hesitate to contact us on 0191 731 3300
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Delivery guys arrived within time slot…
Delivery guys arrived within time slot and were so professional. They were friendly took care of my furniture and would definitely recommend yourselves for anyone wanting a professional experience
21 July 2026
Great service
Buying the sofas was quite straight forward. The worker was very helpful and gave us a lot of information and made sure he was always doing the right thing and we were happy with the purchase.
16 July 2026
We were kept informed about the…
We were kept informed about the delivery . The men delivered on time, were polite and helpful and unpacked the sofas for us.
16 July 2026
Fantastic
Was able to create my perfect sofa in the most gorgeous fabric I've ever seen. Delivery was a week earlier than expected and easy to track throughout, drivers communicated regularly and the entire experience was seamless.
18 July 2026
great service thank you
great service thank you, delivery people were great serviced very respectful
19 July 2026
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