I purchased a chair on 28th July that was on sale in the store at Tunbridge Wells. Delivery was free as it was an in store sale. Delivery was scheduled for 7th August, delayed until 17th August, then... See more
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Location
Switch locationUnit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE Tunbridge Wells, GB
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See what reviewers are saying
Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... See more
Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... See more
Excellent friendly branch in Tunbridge Wells. Thank you Nathan. Very punctual timing for delivery. Helpful young man moving heavy cabinet to give easier access. Pointed out mark on front of arm and ph... See more
Company details
About poltronesofà - Tunbridge Wells
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, United Kingdom
- 01915146510
4.5
Excellent
414 reviews
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Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Misleading prices
Misleading prices.
I went to buy a sofa from the Tunbridge Wells store and I also requested the sofa premium care package which was advertised as only £99 on the sofa. However when the final price was given the price of the sofa was different from that advertised and I was informed that it was a website and main offices issue and not the stores. I then pointed out the price of the sofa in store and was told it was also incorrect.....I them questioned the care package as its also advertised as ONLY £99 but again the prices was increased to £119 pound at check out...
The staff members and managers kept saying it's a new store layout and website and SCS haven't got it right yet....if it's not right you shouldn't be advertising something online and definitely no in store.
Disgusting, underhanded price increases that most would not have realised had happened. I'm utterly disappointed by this tactic. I have complained to SCS but received no reply.
13 September 2024
Reply from poltronesofà - Tunbridge Wells
Good Morning Hannah and James,
Thank you for your review and I hope you are well today.
Firstly, please allow us to apologise for the confusion regarding our in-store prices and for rating us 2* on this occasion.
I have sent your review and details over to the store manager to look into, and they will be in touch with you via a phone call in the next few days to discuss your review with you.
If you need any further assistance in the meantime please give us a call on 0191 731 3300 or email us at socialmedia@scs.co.uk and we will happily assist you further.
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
Really friendly and welcoming staff
Really friendly and welcoming staff who took time to get to know what we were looking for and demonstrate different options. Not pushing a sale, but allowed us to go away and consider on 2 occasions before coming back to buy.
Kathy was amazing on each visit and made me feel comfortable on entering the shop for the first time, and remembering me and family on subsequent visits.
12 September 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Customer service was extremely good and…
Customer service was extremely good and the assistant had great knowledge about the product including information on insurance. I was most impressed!
4 September 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS is really good …
The show room was s complete revamped version. Staff were more enthusiastic and knowledgeable. Not pushy. There are some really cool sofas there. Bought one from them
4 September 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly and patient support by staff
27 August 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service.
We visited the store to look at sofas with our two daughters on Saturday 8/6/24. Our youngest is autistic and was wanting to try out every seating option. The staff helping us (Ben & Cathy) could see that we were getting a bit anxious about the situation and said not to worry and to let her explore. It is always appreciated when people are understanding of children with SEN and help rather than judge! Once feeling more at ease, we picked out and ordered a lovely new sofa. The sofa was delivered on Wednesday 28/8/24 by a Father and Son duo. Both were polite and helpful. Great service all round. Thank you!
8 June 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady that helped us could not have…
The lady that helped us could not have been more helpful plus the other people in the shop were very helpful as
31 August 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivered successfully and expertly by…
Delivered successfully and expertly by the dismantler, Darren and his partner.
28 August 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
very helpful and friendly staff
We would like to thank Adele at the Tunbridge Wells branch, for being so helpful over the bank holiday weekend, yes we spent 3 days in and out of the shop, she helped our daughter buy a new sofa for her flat, which was not an easy task and also helped my husband and I buy a new sofa as well. Well done Adele for being so helpful and patient.
26 August 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Eldwick sofa
Spent a considerable amount of time at their Tunbridge Wells store. Customer service from Cathy was exceptional. She guided us through the process of choosing the right sofa. Beautifully Italian made product with lots of colours and textured fabrics to choose from.
25 August 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ben and the staff, Tunbridge Wells.
Ben and the staff were very patient and helpful, even phoning around other stores to check other possible solutions to what was available in store.
Could not fault the staff
4 August 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very nice and helpful Manager and staff
Very nice and helpful Manager, Cathy and assistant Ben. Friendly team and very helpful. I had a good experience shopping with scs , will continue to do and will recommend to friends and family!
Many thanks
26 July 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great staff very professional gave an…
Great staff very professional gave an overall positive experience :)
Highly recommend x
21 July 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good experience excellent salesperson
Were not rushed into making a purchase. Everything was explained including Guarantees, operation of the controls, and options for configuration of seating.
The salesperson was helpful, patient and friendly
22 July 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nathan is extremely helpful and…
Nathan is extremely helpful and professional. His product knowledge is excellent and he helped us to find the perfect sofa set for our new house. We are very pleased with the sofa we received and the service Nathan has provided us. Highly recommend scs and will be using for any future purchase.
13 July 2024
Unprompted review
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My husband and I visited your shop in…
My husband and I visited your shop in Tunbridge wells where we were greeted by a lovely lady called Claire she was so helpful and knowable, she found us a lovely sofa that met all are needs she is a credit to your company.
10 July 2024
Reply from poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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