We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... See more
Location
Switch locationUnit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB
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The delivery team were very good and took all the packaging away. However, there are screws missing from the armrest hinges, and some are not screwed in properly which is disappointing in a quality... See more
Company replied
Friendly greeting, able to look at products without intrusive sales pitch, but were offered advice when needed. Need to get internet sorted in building there were several problems with connections
Company replied
Very helpful staff and friendly . After looking at a range of sofa s we were able to pick our ideal comfy sofa and were grateful for the help offered to us by a member of staff .
Company details
About poltronesofà - Stoke
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, United Kingdom
- 01782 843920
4.7
Excellent
1K reviews
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Very helpful staff and friendly
Very helpful staff and friendly . After looking at a range of sofa s we were able to pick our ideal comfy sofa and were grateful for the help offered to us by a member of staff .
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not delivered on time
Not delivered on time even after waiting 14 weeks still waiting for care kit problem with settee someone is coming to look on tuesday annoyed that it has to be repaired at Not even a week old customer service and aftercare is rubbish
19 July 2026
Reply from poltronesofà - Stoke
Good Afternoon Mrs Hollis,
I hope you are well and thank you for your review.
I am sorry to see that you are disappointed in your experience with us so far and also for the concerns that you have raised with your furniture.
A technician has been appointed so that we can look to have this resolved for you as quickly as possible.
We have also notified our Distribution Centre regarding the care kit so that they can arrange delivery for you.
I can completely understand any frustration and apologise for any upset this may have caused you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery team were very good and…
The delivery team were very good and took all the packaging away.
However, there are screws missing from the armrest hinges, and some are not screwed in properly which is disappointing in a quality item.
This is something we see every time we lift the armrest and I don’t understand how it passed quality checks.
18 July 2026
Reply from poltronesofà - Stoke
Good Afternoon John,
Thank you for taking the time to speak with me today.
Again I am very sorry for these concerns that you have with your furniture.
As discussed I have raised the issue with Emmiera who will contact you directly regarding the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from poltronesofà - Stoke
Good Morning Phil,
I hope you are well and thank you for your review.
We’re pleased to see that overall you had a positive experience with us.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
REGINA range - very stylish
We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fabric to choose. He explained clearly options for payment. We chose an interest free finance option over 12 months which allows for flexible payments. We also chose a 5 year warrant and care package. We are looking forward to our new sofa. Hopefully, we will be pleased with it when it arrives.
11 July 2026
The store assistant Louise was great…
The store assistant Louise was great and didn't push. Very accommodating and kind.
The store service was good and the staff great
14 July 2026
Friendly greeting
Friendly greeting, able to look at products without intrusive sales pitch, but were offered advice when needed. Need to get internet sorted in building there were several problems with connections
10 July 2026
Reply from poltronesofà - Stoke
Good Afternoon Penelope,
I hope you are well and thank you for your review.
I am pleased to see that overall you has a positive experience in store and found the team to be friendly.
I am sorry that there was an issue with the internet connection and will certainly pass on your feedback to the relevant teams.
Thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Helpful
Greeted instore by lovely lady helped with colour and matching fabric.
Fully knowledgable helped with my questions offered a drink .
Would recommend store all very helpful and easy to talk to.
9 July 2026
The selection & choices available,the…
The selection & choices available,the layout of the shops showrooms. The helfulnesd of the member of staff that served us of which we appreciated very much. His name was Ade. The free delivery is a plus also.
4 July 2026
Good communication before the delivery…
Good communication before the delivery date and on the day of delivery.Rang to say what time to expect them and kept to it.The two men were very polite and professional. Very pleased with the service overall.
2 July 2026
Reply from poltronesofà - Stoke
Good Morning Andrew,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery men were very good and…
The delivery men were very good and friendly we are very happy with the sofa we would like to thank them
2 July 2026
2guys very good took the packing away…
2guys very good took the packing away no problem all good..
26 June 2026
From start to finish the staff were…
From start to finish the staff were amazing.
Store staff really welcoming.
Delivery bang on time
Really helpful staff putting everything together.
Would definitely recommend the sofas
26 June 2026
Really pleased with my sofa
Really pleased with my sofa. Good style choices and extensive colour options. Great customer service from the manager in store at Fenton to the delivery drivers who were very polite and respectful of my property. Would definitely recommend
20 June 2026
Fabulous…
The assistant was very friendly upon entering the store, and, she was extremely helpful too. Told me everything I needed to know to help find my perfect sofa.. which I did. Only downside is the delivery waiting time, BUT, if you want something decent and not just knocked up thenI suppose you have to wait ☺️
16 June 2026
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