My son took my delivery up to the sofa being fitted it was fine but it was left not fitted together correctly and they took no accountability said call the shop !! Obviously it’s was a Saturday and... See more
Company replied
Location
Switch locationUnit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB
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See what reviewers are saying
The delivery was smooth, I was kept up to date of when the crew would arrive. It n arrival of the crew the sofa was installed quickly and with care, all rubbish with disposed of and the crew were che... See more
Ade was absolutely amazing when we went to the Fenton, Stoke-on-Trent store. We were not pressured into anything. He took his time to show us lots of different fabrics. Overall, it was an excellent ex... See more
We found the Salesman to be very knowledgeable and a great help in us finding our ideal sofa. SCS had got a huge range of different sofas to choose from, and on their website you could mock up you... See more
Company details
About Poltronesofa - Stoke
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, United Kingdom
- 01782 843920
4.6
Excellent
1K reviews
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I was happy with my sofas and with the…
I was happy with my sofas and with the delivery men and with the staff in the shop
29 May 2026
Sales person Natalie from Stoke branch…
Sales person Natalie from Stoke branch was very polite and knowledgeable made buying a new sofa pleasurable
21 May 2026
My furniture was delivered on time the…
My furniture was delivered on time the drivers were polite and efficient
21 May 2026
Excellent service from the delivery…
Excellent service from the delivery guys. Very polite and respectful of property and to us.
29 May 2026
Great experience
The delivery was smooth, I was kept up to date of when the crew would arrive. It n arrival of the crew the sofa was installed quickly and with care, all rubbish with disposed of and the crew were cheerful and friendly.
Love our new sofa, it’s so comfy and is very sturdy and well made.
29 May 2026
Customer service was great
Customer service was great. And the agent was very knowledgeable in helping me to find my perfect furniture
28 May 2026
Always have our furniture from SCS
Always have our furniture from SCS
Staff very polite and helpful. Leave you to look around and go to them if you need any information
27 May 2026
Delivery efficient friendly service
Delivery efficient friendly service, informed & delivered in time frame
23 May 2026
I like the no presur aproch
I like the no presur aproch, helpful after sales, perhaps you could do with an emergency disposal plan for disabeled cotomers such as myself, but in the main an enjoyable transaction The delivery staff great
15 May 2026
Excellent contact with the company for…
Excellent contact with the company for delivery and time. The men werr very polite and caring and put my furniture in the correct ppsition and connected up and checked the recliners.
23 May 2026
This company is brilliant polite and a…
This company is brilliant polite and a pleasure to have done business with, delivery was spot on nothing is to much trouble . Will definitely be using again
24 May 2026
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Not as I thought
My son took my delivery up to the sofa being fitted it was fine but it was left not fitted together correctly and they took no accountability said call the shop !! Obviously it’s was a Saturday and a bank holiday weekend so I got no reply !!
I’m sure it will be sorted but I work away and have to arrange someone to be there 😢
I must add the store staff were great, delivery service was early ( maybe they should have waited a bit longer to fit it correctly) The delivery guys just made themselves unaccountable for the bad fitting of the soda
24 May 2026
Reply from Poltronesofa - Stoke
Ciao Mrs Thompson,
Thank you for taking the time to leave us your review, I hope you are well.
I am so sorry to see that yous sofa has not been assembled correctly by the delivery crew.
I can completely understand how upsetting this must be for you and apologise for any inconvenience caused.
So that we can assist as quickly as possible, please complete our online contact form on the link below. This allows us to fully review your concerns and advise on the next steps.
The link is https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
So far so good
So far so good, excellent service by Ade in the Stoke on Trent branch when making the initial purchase.
Just waiting for it to be made now.
22 May 2026
The delivery men were great
The delivery men were great
The furniture not impressed with the quality, seats and backs out of line wouldn't buy from there again
23 May 2026
Order S0008-1000462561
TBH! We cannot fault anything, from the Saleslady (Irene) who was very good to the delivery lads.
Communications was also excellent
a very positive experience.
21 May 2026
Efficency of the delivery by both of…new 3 piece suite
Efficency of the delivery by both of your staff. Everything went smoothly from start to finish
15 May 2026
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