had a lovely experience from start to finish! in store picking a sofa to getting it delivered! the staff in the shop were so helpful and explained everything to us and we're very friendly, then when i... See more
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From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more
Company details
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
4.6
Excellent
4K reviews
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The delivery men were excellent
The delivery men were excellent, the price was great, the selection was great.
Annoying how the sofas came on different days
6 June 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Phil,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am pleased to see that you had a positive experience with the delivery and were happy with the price and selection available in store. We appreciate your comments.
I can see that you did have 2 separate orders with us which is why the delivery was on different days however I apologise for any inconvenience that this caused. I will pass on your feedback to the relevant teams, to help us improve moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
2 delivery guys were very helpful and…
2 delivery guys were very helpful and removed all packaging and placed furniture where it was needed.great service
5 June 2026
Service of delivery lads very good
Service of delivery lads very good, no option of delivery time not good especially when 1st slot so early in the morning
27 May 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Mr Peacock,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am pleased that you were happy with the service from the delivery team however apologise that you are unable to select the preferred delivery time.
The route for the driver is planned automatically based on the areas to cover and what is most economic. We advise that all deliveries are from 7am until 7pm.
I will certainly pass on your feedback to our Distribution Centre as this does help us to improve moving forward.
We hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
I was very impressed with the delivery…
I was very impressed with the delivery I was kept informed every step of the way ..they were on time ..cleared everything away when they left .the delivery men Robert and Stephen were polite and chatty as they made my sofa up ...good work I'm very happy .
4 June 2026
Great delivery team
The delivery staff gave regular updates re the time of delivery by text and by phone calls. On arrival they were quick and efficient in setting up the sofa with due care for our property and the product. No issues with delivery at all. Only comment on overall experience is that 3 months from purchase to delivery seems excessive.
7 June 2026
Great sofa
Great sofa. Kept up to date on delivery before and during on delivery day. Men were friendly and set up sofa where I wanted it.
4 June 2026
No pressure selling
No pressure selling, sales person answered all our questions, all in all a very pleasurable experience.. don’t think I would need to look anywhere else in the future ..
2 June 2026
Efficient and friendly.
31 May 2026
Nice and friendly store
Nigel and the team made us feel welcome as soon we entered the store.
There was no ‘salesman’ pressure to purchase anything, we simply were left on our own to wander around the store at our leisure.
Once we decided on the suite we wanted Nigel explained everything very thoroughly regarding the cost, delivery dates etc.
Even after going through everything there was still no pressure to buy to suite we had chosen.
In summary the whole store team made us feel welcome and there was no pressure to buy anything, other stores should take this approach.
2 June 2026
Leather suite
When visiting the poltrones sofa store me and my husband were greeted by very friendly staff we were looking for a leather suite and i can honestly say we were spoilt for choice not only in style of the suite but any colour of our choice there were so many to choose from the staff member gurnam was very helpfull to us and helped us to choose the perfect suite we were looking for nothing was too much trouble to him we are so delighted we choose this store if looking for a suite i would highly recommend
29 May 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Andrew,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
We would love your feedback as this helps us to improve.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Good customer service suite is…
Good customer service suite is excellent quality the only reason I didn't give 5 stars is because there are some rods missing and won't see a technician for another 3 weeks
27 May 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Linda,
I hope you are well and thank you for your 4* review.
We really appreciate your feedback and are pleased to see that you were happy with the service received.
I am sorry that a technician is required but rest assured that we will look to have this resolved for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The team that delivered the furniture…
The team that delivered the furniture were very efficient in the installation
31 May 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Mrs Noddings,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that a part of your order was not included with your delivery.
I can see that this has since been reported with our aftercare team and we have requested that these items are delivered for you as quickly as possible.
Please accept my apologies for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
From start to finish a brilliant…
From start to finish a brilliant service, great guidance from the salesman and wonderful setting up from the guys who delivered the suite, friendly with good advice, we are very happy with our new suite
30 May 2026
Very pleased with the delivery of our…
Very pleased with the delivery of our sofas. We were kept in touch with delivery time & the 2 guys were very friendly & assembled our sofas with no problems at all.
29 May 2026
Staff very helpful in showing me…
Staff very helpful in showing me options. Very friendly, would recommend store to others.
23 May 2026
The main reason we purchased our chairs…
The main reason we purchased our chairs from this store is because of the lovely staff member that looked after us. He was so helpful and friendly, not pushy, unfortunately his name has slipped my mind. The chairs are so comfy and well made. The delivery men were fast,efficient and friendly too. Thankyou
28 May 2026
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