Great service very helpful

Extremely polite and helpful staff who were on hand to give assistance and advice without pushing or being overly eager. We were given space to look at all the sofas and found Bianca to be knowledgeable and friendly making the experience thoroughly enjoyable.

Very happy with the overall experience our furniture was delivered a couple of days ago. The delivery drivers were very good quick and clean when we purchased the furniture. The staff in the store were excellent. I only have one complaint and that is the phone systems are very bad when you try to get through. You have to wait ages and then I did push the button to get a call back and it came two days later.

The guys were great kept in contact with me all the time so I knew when they were arriving and were very friendly

Friendly staff

It was a good experience. The information given was comprehensive and made picking our new sofa very easy. Would certainly recommend them.

A really good experience, lovely shop and excellent staff.

Staff were extremely friendly and helpful (especially Bianca), information provided was clear and sensible, prices are reasonable, especially with the interest free payment plans, and of course the designs, build and colours are great!

I was given a delivery date & time and the drivers kept in touch with me the whole time they were on the way.

Review.
The delivery team were on time and very polite and efficient at assembling the Calboli recliner sofa in my living room.
Unfortunately when they left the first time I sat on the sofa the end section creaked and puddling of the leather of the end section became very noticeable after 3 days of occasional use. I contacted ScS 6 days after delivery and emailed customer support as they state this is the quickest way to resolve any issues and had to go through the process of taking photographs etc.
Now I have to wait for 33 days after delivery for a third party upholster to come out and examine the new sofa, which coincidentally is 3 days past the window for the right to reject the sofa due to poor workmanship.
The rest of the sofa is perfect, maybe the end section was completed on a  Friday afternoon and quality control was not implemented.
Not the experience I was expecting for a premium sofa.
Just before leaving this review I contacted the Stevenage branch and the lady I spoke to was very reassuring and confirmed the issue had been logged inside the 30 day window and not to worry.
The score I gave is for the poor experience of the sofa and ScS reporting procedures, not the Stevenage store.

Spoke to Bianca. Very informative and helpful and made the process in ordering nice and smooth

Absolutely perfect delivery. Updated frequently. The delivery boys were very efficient and polite and did a fantastic job

The service we received from Bianca was excellent, helpful but not pushy, she knew what she was talking about

Exceptional service from Bianca. She was patient didn’t hurry us and explained the process of ordering our new sofa thoroughly. We were very pleased with her service and decided to buy our new sofa from Poltronesofa.

Great service from the team. Mudassar went over and above assisting with my questions, also helping with other options to consider which was really helpful.

Good products and team ended buying a 2nd sofa!

we were made to feel very welcome.The branch manager looked after us ,he was very nice but did not always listen to us and at the end of the sale he made a mistake on which sofa we wanted.We found him to be over powering and at one polnt we nearly left without buying.

The staff are forced to sell care packages to a point where they sound so pushy I wanted to leave. Please allow people to puchase sofas without making them feel uncomfortable with pushy sales for commision.

We had a excellent experience with Minash at the Stevenage branch he was helpful and went through everything in great detail .