poltronesofà - St Helens Reviews 

1,746
TrustScore 4.5 out of 5

4.7

Unit 7 Ravenhead Retail Park, Saint Helens Linkway, WA9 1JF St Helens, Merseyside,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Amy was brilliant. She was very helpful, courteous, knowledgeable about the product & put both my wife and myself at ease. She was not going allow us to leave the branch until we were absolutely sur... See more

Rated 5 out of 5 stars

Delivery slot was given and I was able to track easily.They arrived earlier than I thought and were very professional.Put the sofa together, cleared up and took away the cardboard packaging and explai... See more

Rated 5 out of 5 stars

Our whole fabulous experience is purely down to the most incredible customer service from your staff member, Christine. From the moment she approached us in the store, she exuded an incredible warmth... See more

Rated 5 out of 5 stars

Settees arrived within the agreed time schedule with the showroom. On the day of delivery we received texts and phone calls with arrival updates. The two delivery lads were great and hard working in... See more


Company details

  1. Furniture Store

About poltronesofà - St Helens

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 7 Ravenhead Retail Park, Saint Helens Linkway, WA9 1JF, St Helens, Merseyside,, United Kingdom

  • 01744 697540

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,746)

16,594 reviews in the last 12 months

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Rated 4 out of 5 stars
poltronesofà - St Helens logo

Reply from poltronesofà - St Helens

Good Afternoon Alexander,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience on your recent visit to store.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.


Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Outstanding service

Our whole fabulous experience is purely down to the most incredible customer service from your staff member, Christine. From the moment she approached us in the store, she exuded an incredible warmth and friendliness, without applying any pressure. Her depth of knowledge on all of your products was phenomenal- very impressive indeed. She carried us right through to completing the sale and could not have been more helpful if she tried. She was incredibly enthusiastic, knowledgeable and committed to helping us find a product that worked for us. Her manner was slightly unique, but it absolutely worked. Christine is an absolute asset to your organisation and we would probably have left the store without buying anything, if she hadn't approached us and been so genuinely fabulous. Thank you so much Christine!

18 July 2026
Rated 5 out of 5 stars

Amy was brilliant

Amy was brilliant. She was very helpful, courteous, knowledgeable about the product & put both my wife and myself at ease. She was not going allow us to leave the branch until we were absolutely sure and satisfied.
There was no hard sell and the whole experience was great. Thanks Amy👍

16 July 2026
Rated 5 out of 5 stars

There is an amazing range to browse

We were met by a very helpful young lady who showed us round your wonderful store. She listened to what we had in mind and advised what she thought would be what we were looking for and then left us to browse and decide. No pressure which was great.
We can't wait to get our new sofa.

13 July 2026
Rated 5 out of 5 stars

Perfect service

The friendly staff were very efficient and made sure everything was how I wanted it.
The only thing I would say is the email sent for delivery spot could be better. Instead of saying 7am - 12am it would be better to say maybe 7am - 10am etc. That way every person expecting a morning delivery would not have to get up so early. I say again, the delivery was perfect. Also the staff at the store were very helpful and friendly.

19 July 2026
Rated 5 out of 5 stars

Excellent service

Delivery slot was given and I was able to track easily.They arrived earlier than I thought and were very professional.Put the sofa together, cleared up and took away the cardboard packaging and explained everything they needed to very well.Excellent service throughout.Would recommend to anyone looking for a new sofa.

19 July 2026
Rated 2 out of 5 stars

The sofa was damaged

The sofa was damaged. Said it would be reported but on the job sheet ot did not show.
They delivery men tried to gey the marks off with the kit but failed.
We are not accepting this and when I phoned was unable to get through.
The sofa fits great and staff and delivery guys were all great

19 July 2026
poltronesofà - St Helens logo

Reply from poltronesofà - St Helens

Good Morning Philip,

I hope you are well and thank you for your review.

I am so sorry to see that you have concerns with your furniture following the delivery.

The delivery crew have reported this back to us and submitted photographs of the issue. We have raised this as a service and passed on your details to the 3rd party technicians at Emmiera wo will contact you directly regarding the next steps.

If you have any questions in the meantime then please call our aftercare team on 0191 7313300.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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