Guys kept me updated with delivery times. And called when an hour away which was really helpful.
Then the care of my new home was amazing. Sheets down in the stairs to save the carpet. Took saga bed up set it up for me. Showed me how it worked and left a leather care pack. Guys were polite and respectful of my property and me. Would well recommend to friends and family and I will use SCS again

We ordered the Fenton Settee range in April. We were given a estimated delivery date for 11/07/25, I happened to look on the account page and seen the estimated date is now 15/07/25. I know it's only supposed to be a few days later but they didn't even contact us to let us know and now I've seen the reviews I'm starting to get really worried. Then to make it worse I decided to go to the shop itself and ask to find it's empty and getting revamped so no staff

Peter & John delivered my two couches today and they were so
Professional and delivered as promised on the time allotted- they called me telling me they were on their way and would be with me in 20 mins - they delivered as promised and I’m very happy indeed with my new couches thank you both very much

Staff fantastic. Paul went above& beyond in helping & advising amazing customer focused.
Lisa also was amazing in helping … above & beyond too.
I would highly recommend as I have never been to any store where I have had such amazing customer care so helpful & friendly. All the staff were lovely that’s hard to find these days. They deserve recognition.

Liz and Paul from SCS Speke were both excellent. They helped us to purchase our new suite and made sure we got the best service possible. Highly recommend.

Friendly delivery men, Martin and James. They were competent and put the furniture together quickly. They were also tidy, taking all packaging away with them. Showed me how to operate controls.

New Settee + chair.
Early morning delivery so rest of day was uninterrupted.
Very courteous and professional.
In and out with all the waste packaging in 20 minutes.
Very pleased.

Everyone working there was very lovely and offered lots of advice to help us pick the correct sofa. Christine helped us pick our sofa and made everything an easy and simple process.

I paid for a good quality, expected 10 years of trouble free comfort. Took insurance for 5 years. Sadly the insurance company said the seat foam that started to weaken after 4.5 yrs was not covered. No response from ScS. This is poor customer service. Didn't want to compromise.

SCS Speke. Lisa and Paul were amazing with us both friendly, happy and chatty. Put us at ease straight away and helped us buy exactly what we were after. Will definitely be going back for any additional requirements.

Great experience with Christine at the Speke store, first went in with my daughter to have a look around, Christine explained how everything worked with options that we could have, demonstrated some features on sofa's, didn't feel under any pressure. Went back and saw Christine again and bought the sofa and chair, which my daughter loves for her new home. Can't wait to see it in there. Thanks to Christine for her help

Excellent service as soon as you walked through the doors as compared to some big names in the Market. Mel was very welcoming and patient to understand what I really wanted and helped me design my perfect living room. Really really recommend this place.

I went to the Speke store to order my new Sofa. Liz and Lisa were brilliant. Had a cup of coffee whilst deciding on the colour. Lisa went around the store with me helping me to decide. Both very helpful and bubbly.

Myself, wife and granddaughter visited the Speke retail shop to browse for new furniture. We were approached by who we now know is the store manager Lisa, she introduced herself had a quick word just to say if we needed anything she would be on hand to help. After walking around the store we came across another assistant, Lizzy, who again asked if we needed any advice regarding products and also offered us either a hot or cold drink. We never felt under any pressure from the staff at any point. We identifies a suite which we needed some more information on so we approached Lisa to ask for advice. There is no doubt that Lisa knows the products from top to bottom and side to side, she gave direct answers to our questions and also took us to see different products which suited our search criteria.
Lizzy came over to us at one point and asked about our granddaughter, she also sat and chatted to her while my wife and I chatted to Lisa.
To say we felt at ease is an understatement, the staff are a credit to the company.
We didn't commit to buy on this visit but said we would return after measuring our living room space and decide on which product fitted best. On return we again dealt with Lisa in the main but also came across Christine who was very helpful and entertained us with her wicked sense of humour and sharp witty chatter.
We decided on the product we wanted to purchase and Lisa took us through the sale process with no issues. I would like to thank Lisa and the sales team for a most enjoyable and professional buying experience.

Amazing customer service from Lisa & Liz, they were extremely accommodating and helpful, they made the process extremely positive. They went out their way to ensure we had a great experience. Could not recommend this store enough! Thank you again.

We had a very good experience staff were friendly and helpful with the purchase of our suite no problem at all

Bought our couch a while ago now, we only got the one. Delivery day came and it was just one man for delivery. ONE!
He couldn't get it in the doorway as the feet needed to come off. So he asked us for a tool to take them off. Good job my husband had one and good job he was off work that day cos he had to help get the couch out the van and into the house. Once inside, no one helped us put the feet back on and he didn't give us the tool back. We forgot all about it til later. After delivery man left, I noticed there was a massive stain on the other side of the seat cushion. This was meant to be brand new. Because the couch was a medium shade, not too dark or light, the stain was just slightly darker and I had to take it off and wash it that day. It wasn't too obvious though, just enough to see if you looked properly. It never came out. So we were left wondering whether we got a used couch! For the price we paid we shoulda got 2 of them. I couldn't be bothered returning it after all that stress. They gave us free cushions to go with it and some cleaning products for the fabric. That was my first ever fabric couch as I've always had leathers and wanted a change and for it to be warmer. Never shopping there again.

Excellent service
From All the Staff 5 🌟

Excellent customer service on all fronts from the very minute we walked in. Made us feel very welcome and gave us a good deal. The lovely lady, the sales agent was class, she even made us all a hot drink while we were still looking and there were three of us. It felt like we were at a friend's and not a store. She even threw in a foot stool worth £300 in for free! Got Marcus to sort the finance - and in no time we were done. Very pleased with the service and would recommend any day!

Excellent delivery men on time quick efficient very pleasant Job well done 5 stars