Absolutely seamless , from purchase to delivery. We even went back to the shop in Speke as my mum was worried about the dimensions of her chair and the ladies there couldn’t have been more helpful.... See more
Location
Switch locationUnit 4 New Mersey Retail Park, Speke Road, L24 8QB Liverpool, Lancashire,, GB
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See what reviewers are saying
The staff went above and beyond to be helpful, they did not push me to buy, they were patient and took time with me for me to make my own choices. They explained all items come with choice of material... See more
I am in love with my couch. It is beautiful. Amazing colour and so comfortable.The people in the shop were fantastic and we’re always happy to help. Unfortunately delivery would not attempt to g... See more
A really great experience. Mel at Speke was excellent as we went in three times and she made sure she gave us space whilst being informative. She was thorough and never pushy. The man that did the fin... See more
Company details
About poltronesofà - Speke
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 4 New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, Lancashire,, United Kingdom
- 0151 494 4100
4.6
Excellent
2K reviews
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The whole process was amazing my sofa…
The whole process was amazing my sofa is so comfy delivery lads were fantastic to took all the packages away
20 May 2026
Nice and knowlegable staff in a nice…
Nice and knowlegable staff in a nice environment. Excellent service.
19 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very long lead time…
Very long lead time…. But we did know that.
When ordering, I paid a deposit, within the hour I phoned and asked if I could purchase it on credit and was told I was too late to do that… not great.
Sofa delivered and we have had to call a technician out re a concern
16 May 2026
Reply from poltronesofà - Speke
Ciao Christine,
I hope you are well.
Thank you for your review and for sharing your feedback. I am sorry to hear aspects of your experience have been disappointing.
We appreciate that the lead time was longer than you may have hoped for however I am pleased to see that this was fully explained at the point of sale.
Please accept my apologies that you have needed to arrange a technician visit regarding a concern. We take any product issues seriously and will look to resolve this for you as soon as possible. A technician appointment has been arranged for 04/06/26.
If you have any further questions in the meantime then please do not hesitate to reach our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Nice welcome into store
Welcome and assistance from staff.
WE WERE LEFT TO VIEW THE FURNITURE WITHOUT BEING PESTERED. PAUL WAS VERY HELPFUL THROUGHOUT THE BUYING PROCESS. I WILL UPDATE WHEN I RECEIVE THE FURNITURE.
15 May 2026
Good friendly knowledgeable sales staff
Good friendly knowledgeable sales staff
Good selection of suites and fabrics
And being able to choose the fabric for the suite
6 May 2026
I received an email to write a review…
I received an email to write a review so here is my honest review!
Delivery guys were 5 star the product absolute rubbish!
Order number
S0039-1000444620
The seats on settee and two recliner chairs consist of one piece of foam folded over. When anyone sits on any part of settee (one part of the settee isn't a recliner) or the two chairs the foam flattens out you can actually put your full hand into the folded foam seat. I left my mobile phone on the arm of the settee overnight. There is now a permanent indent on the arm rest. I've had this suite 5 days. It is not fit for purpose and I want it removed from my home and given a full refund!
18 May 2026
Reply from poltronesofà - Speke
Ciao Karen,
I hope you are well and thank you for your review.
I am very sorry to see you are unhappy with the quality of your furniture.
Looking into this, I can see you have contacted our customer service team regarding this and they have now reached out to you for more information including photos.
Once they have received those, they will be in contact.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
Delivery was good
Delivery was good , 2 men was very careful with the furniture making sure no damage was caused to the furniture and house . Very polite men
15 May 2026
Very kind & professional in store
Very kind & professional in store
we were kept informed as months past as were they were up too with
delivery information, was well informed
Work men were caring, pleasant
couldn’t ask for better service
12 May 2026
We are very happy with our sofas
We are very happy with our sofas. The service provided by every member at SCS including delivery staff have been very helpful and provided the best service!
8 May 2026
Original quote for my 2 seater couch…
Original quote for my 2 seater couch was £699.00 with £129 delivery.. now its £799.00 with 'FREE DELIVERY' So only saving £30 !!
8 May 2026
Reply from poltronesofà - Speke
Ciao Sheila,
Thank you for your 3* review, I hope you are well.
Our prices may change throughout the year dependent on the promotions or discounts which are available when your order is placed.
I can confirm that the free delivery has been applied to your order and thank you for shopping with us.
We hope that you will be happy with your furniture on arrival.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Smooth process from start to finish
Smooth process from start to finish. From the non pushy sales team, and all staff were very informative. Suite arrived on time, delivery team went above and beyond! Happy with my new couch.
9 May 2026
Warm and friendly experience
We received a very warm and friendly welcome from the team who was very knowledgeable and also patient as we had quite a few questions!
The order process was straightforward and we were given a lot of details along the way that really helped us in deciding on our purchase.
Hopefully delivery will be at the same high standard!
Thank you for your support and advice!
8 May 2026
Was staff really pleased in store&staff…
Was staff really pleased in store&staff very pleasant and helpful
28 April 2026
Friendly informed staff
Friendly informed staff. A much better experience than when it was SCS
30 April 2026
The customer service I experienced was…
The customer service I experienced was excellent. I never felt pressured into anything and was given all different options for payment. The staff in your Speke Liverpool branch were amazing 👏
20 April 2026
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