We were offered help when needed made comfortable when given necessary information and not pushed making any decision when we needed to do further checks to decide if the sofa we liked would fit when delivered.

All the staff very friendly and helpful ,nothing was too much trouble and a special mention to Chris in the Hedge End branch he was very thorough ,and I hope the same will be when the furniture will arrive, Many thanks to all at The Hedge End Branch

Our overall experience was pleasing and very saticfactory from start to finsh.
The sales people in store were very pleasant and helpful. We where able to track our order from start to finsh through the App and the delivery date was as aggreed.
The delivery guys where very polite and efficient.
We would definitely recommend to friends and family.

The drivers were friendly and polite

Staff were friendly and informative.

Very friendly kind and helpful we had contact all the way so we were updated on when the sofa was coming even the names of the drivers so would definitely use them again.

Very good delivery, very polite drivers put the furniture together quickly and very helpful, put the furniture were we wanted it, couldn’t ask for more. Thank you for a great service

We purchased two leather sofas from this company and were delighted they were delivered on time. However, the two delivery men could not get one sofa in the room, and one said he had 15 years experience and could categorically say that it would never go in. They left it on its end in our hallway, and gave us a number of someone they said would remove the side and then reattach it later. This person, who we had no knowledge of wanted £200 to do this.
We went away on holiday very worried, we didn’t know what to do, and even considered having our lounge window removed, it was very stressful.
My son, who works from home asked me if he could try, and I agreed, providing he didn’t hurt himself or damage the sofa. Ten minutes later he sent me a photo of the sofa safely in the room.
Obviously we were relieved, and delighted, but then furious, we feel that we were not treated fairly.
We emailed poltronesofa on 3rd July and to date have received no response.
We went to the shop, where we were told we should have been offered a second attempt at delivery, otherwise, they weren’t interested. I phoned customer (no)service on 17th and 28th July and promised a call back but have heard nothing, clearly this company are only interested in your money. My next steps are Trading Standards and Social Media to get the message out there to never purchase from these people because they will try to rip you off and simply DO NOT CARE.

The lady was very helpful

Answered all questions very professional

And wasn’t a pushy salesperson

Helpful staff in store and delivery was earlier than original expected date.
Delivery and set up was very quick.

Waiting time seemed exceptionally long for the chair but overall a good experience.. Store staff member very helpful and also the delivery team.

My husband and I went to the Hedge End, Southampton branch to view potential sofas. We were greeted by John who was extremely friendly and polite. He allowed us to look around at our own pace but when we had questions he was close enough to ask. When we decided on a sofa he was helpful to give us the best option for us. When we got home and after some long discussions, we felt we needed to change our choice so we went back the following day and spoke to John again. He was really helpful once more and tried to work out our best option again. Can’t rate him and this store enough. All the staff were very friendly because after spending so long in there over 2 days we began to have a laugh with them all.

The delivery men went above and beyond to get heavy large sofas up a flight of stairs, they worked very hard

It has arrived with a stain, looks like it has been put together like patchwork, and some quality issues with some of the material. Difficult to get through to anybody on the phone to report. Have had to l report through the online portal and still awaiting any kind of response 24 hours after receiving the sofa.

Very welcoming, took time to explain everything the company offers yet at no time did the staff appear to be pushy in trying to obtain a sale. The products on offer were very well laid out.

The delivery was ahead of schedule, quick and simple.

The communication throughout the delivery process was great. I knew the date and time slot in plenty of time. Notified the evening before with a more accurate time slot, then received a phone call 30 minutes before arriving. The two guys doing the delivery and putting the sofa together were very professional and minimal disruption. Very happy with the service and the sofa.

Excellent delivery of sofa They kept us informed where they were and times by a tracking link
Sofa was made to order cos we wanted a colour
The recliners is sofa is so comfortable It even allows us to charge our phones
With one main lead plug to work the recliners

we bought a setee unit from scs earlier in the year and was very happy with the salesman Sean he was very knowledgeable and very helpful, after delivery that was carrier out by your delivery guys that was very well done bringing all the units up the stairs on a very hot day, we decided to add another unit so went back to your Hedge End store and found Sean who was again very helpful in finding what we had bought and ordered the unit, very pleased with Sean and the store and the delivery guys. great service all-round.