We are really pleased with our new sofas. Much better than we thought they would be.We love the fabric and the colour choices we made. Delivery on time and kept updated with the time of delivery. All... See more
Location
Switch locationUnit 12 Parkgate Shopping Centre, Stadium Way, S60 1TG Rotherham, Yorkshire,, GB
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See what reviewers are saying
Great service from all concerned the only thing that didn’t get them 5 stars was one of the sofa units was not joined correctly in the centre one of the joints had been missed
Company replied
Went into Rotherham store near Park gate, and was amazed at the showroom with plenty suites to pick from, as we would not have shopped in SCS for anything as they didn't have a good reputation in furn... See more
We entered the Rotherham store with a bit of hesitation as we hate being quizzed and pestered, but to our delight pritta was on the door with a warm smile not too pushy and explained clearly all about... See more
Company details
About poltronesofà - Rotherham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 12 Parkgate Shopping Centre, Stadium Way, S60 1TG, Rotherham, Yorkshire,, United Kingdom
- 01709 781010
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service we received was excellent…
The service we received was excellent hassle free and straight forward and understanding our requirements well done to the team
18 August 2026
We are really pleased with our new our new sofas …
We are really pleased with our new sofas. Much better than we thought they would be.We love the fabric and the colour choices we made. Delivery on time and kept updated with the time of delivery. All unpack and rubbish removed Thank you. Would definitely recommend. Kim and Chris
15 August 2026
Excellent service.
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service from all concerned the…
Great service from all concerned the only thing that didn’t get them 5 stars was one of the sofa units was not joined correctly in the centre one of the joints had been missed
4 August 2026
Reply from poltronesofà - Rotherham
Good Afternoon Gary,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
I am sorry to see that one of the sofa units was not joined correctly as one joint had been missed which has caused us to not achieve the 5-star experience on this occasion.
If this is a fault on the sofa you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Pleased with my purchase
Friendly staff was able to look around without any one bothering us. Great choice of sofas in loads of colours. Good quality too.
31 July 2026
The staff were polite and explained how…
The staff were polite and explained how everything works.
29 July 2026
Reply from poltronesofà - Rotherham
Good Morning,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that the Staff were polite and able to explain things clearly.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Great customer service
Great customer service , no pushie sales people very helpful and polite staff when I needed assistance , the delivery service was great as well very friendly and helpful , the sofa is great I would definitely recommend
8 July 2026
Very lovely staff who provide excellent…
Very lovely staff who provide excellent assistance, I recommend them to all my friends, they also give great discounts, which helps to buy quality furniture 👍
8 July 2026
Made to feel comfortable & to stay as…
Made to feel comfortable & to stay as long as I needed which I have never had before I was looked after very well indeed your staff are doing wonderful.
16 July 2026
Good service great communication…
Good service great communication fantastic delivery team
16 July 2026
The experience was great
The experience was great. The customer service was excellent. We did not feel pressure to buy by staff in the store. Was happy with the purchase. The delivery was excellent, knew within a 4 hour window when the delivery was going to be. The delivery was smooth and the sofas were fixed together correctly. Very happy with quality,colour of the product.
12 July 2026
Great staff
Great staff. Good offer. Delivery was good. Sofas as expected. Happy with buy.
12 July 2026
Friendly and efficient staff
Friendly and efficient staff. Ready to answer questions and very informative,
8 July 2026
Bought a sofa in July from the…
Bought a sofa in July from the rotherham store and Nathan was absolutely brilliant couldn’t recommend anyone else to help
14 July 2026
Good service and communication…
Good service and communication throughout ordering and delivery
9 July 2026
Polite delivery staff
9 July 2026
Exelent job .
12 July 2026
The shop staff have been fantastic
The shop staff have been fantastic.
Sadly, the new sofa arrived yesterday and the two men built it up in my living room.
No sooner had they gone, I went back in the room and immediately spotted a 10cm abrasion on the front of one of my main cushion fronts. GUTTED!!!
I’ve sent a contact form in with pictures and am told I should hear back in three working days.
I didn’t expect to be sent a damaged sofa that’s just cost me a months hard earnt wages!!
I shall await to see how good this companies after care is.
12 July 2026
Reply from poltronesofà - Rotherham
Good Morning Paul,
I hope you are well and thank you for your review.
I am so sorry to see that there is an issue with your sofa and can completely understand how upsetting this must have been for you, please accept my apologies that this has happened.
I can confirm that we have received your contact form, and a service has been raised.
The information has been passed on to the 3rd party technicians at Emmiera who will contact you directly regarding the next steps.
If you have any further questions in the meantime then please do not hesitate to contact our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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