Greeted by Waliur at the Riverside, Northampton store and made to feel very welcome with no pressure sales pitch. Waliur works in a quiet and efficient manner, which is a credit to ScS. He didn’t mind that we left to do a comparison check with another local furniture store as we think he was confident we would return to ScS and we did. We are happy with our purchase. We gave 4 stars, as reserving 5th star to see how the delivery process goes.

We had a great customer experience from Waliur from SCS Northampton, he was very attentive and provided us with the greatest level of customer service.
He helped us in choosing the right sofa and wasn’t pushy like some sales persons are, which was nice and refreshing.
He offered us coffees etc which was a good addition to the customer experience. Overall 5 stars and we are looking forward to receiving the sofa. Thank you Waliur.

Great service all round, Ally in the Northampton store spent time helping us choose a corner suite. The sofa was ready about a week earlier than originally promised. The team delivering and assembling the sofa were friendly and very professional.

Ordered sofas from store April 2025 took exactly 12 weeks to be delivered (which was fine) within a few weeks one of the seats started to sag so went in to store then was contacted by the repair company who sent a tech out to see what they could do. When I said I wanted a replacement or a different set I was told they would only change the faulty one and it may come as a slightly different colour. Was also told quickest way would be a repair as they did not need to order parts. This is now October 2025. Went for the repair then got email to say new parts ordered and it will take 12 weeks. Coming to put new seat in Jab 2026. Don’t think this is good customer service.

Ordering was very easy and the delivery was easy too. The guys made sure it fit through the door.

Amazing service from start to finish!
Sales was brilliant and delivery a month early! Arrived when expected and updated when early. In and out in 20 mins

I only went online to pay for a sofa and chair, before I completed my application I did not understand something so did not finish my order. I was contacted by scs and they answered my questions. I then went back and ordered my sofa and chair, I was again contacted by Jamie from scs to make sure my order was correct. He pointed out to me that I had ordered different wood on the legs so would be different. He changed that and was extremely helpful. I would recommend and Jamie was very helpful.

Excellent service from ScS. We purchased the Savazza 4-seater sofa with adjustable backrests, and the whole experience was fantastic. We were assisted by Paul at the Northampton Riverside branch, who was friendly, knowledgeable, and very helpful throughout the purchase.
The delivery arrived one week earlier than expected, which was a lovely surprise. The delivery team were punctual, polite, and professional, handling everything with great care and placing the sofa exactly where we wanted it. The sofa itself is comfortable, stylish, and excellent quality. Very happy with both the product and the service — highly recommended!

Both drivers were friendly and worked fast to assemble the sofas.

Had a super experience at SCS Riverside. Ally was absolutely brilliant and was so helpful at every stage of the process. So patient and helpful. Delivery was made this week, 2 weeks earlier than expected and I am very happy with my new sofa.

The salesperson was very personable, knowledgeable and helpful.
The chair was made within the timescale stated.
We had to change our delivery date and phoned the store where the salesperson was extremely understanding and accommodating.
On the day of delivery we were notified ahead of delivery. They arrived on time and unpacked, set up and checked the chair worked. All packaging removed. Excellent

Craig and Martel delivered for us today, they were very respectful and polite. I wish all delivery drivers were like them. They took a lot of care in delivering our new SCS chairs and respected our newly laid floor by placing shoe covers. Thank you Craig and Martel Well done 👏🏽 please let them know

Great service by Waliur at the northampton branch.
Couldn't have asked for more, he makes a great espresso aswell.

The suite is exactly as we expected and the delivery service was excellent. The delivery men were friendly and provided excellent service.

Two of the nicest delivery drivers I have ever met Friendly and very helpful definitely would welcome them in my home again

We have been in dispute with SCS for 5 months now. The sofa they delivered has been manufactured using the wrong grade of foam resulting in a sofa much harder than the one in the shop. I have been back to the store with my actual new sofa to do a like for like comparison but they are simply not interested. The send out an “independent “ inspector to your house, but all they do is check for manufacturing faults. They do not know what the sofa you sat on in the shop is like compared with the one they delivered.
The Furniture ombudsman is no better. No one comes and actually compares the 2 sofas. I have physical samples of both foams and therefore physical proof SCS are at fault but they treat you like crap. We are now in the middle of a section 75 claim with the finance company and will probably end up in the small claims court . I would avoid buying anything from them at all cost, because of it goes wrong their whole system is geared to fob you off till you run out of energy.

NOTE

You may be able to SCS's response which is untrue. The technician is unable to compare the foam in my sofa to the one in the shop sofa because he has never sat on the sofa in the shop of looked at it. If the foam settles to the extent they suggest, SCS have a much bigger problem than one incorrectly manufacturer sofa.

Great, easy and reliable service.
Sofa was exactly what we wanted and good quality. Communication and updates were great throughout.
Delivery service was easy to manage with company happy to change dates around work. The gentlemen that delivered the safe were professional and friendly and got the sofa in no problems. Communication from them was superb as well.

Very disappointed. Made an order on 13 Sept '25 for a sofa and 2 chairs. Were very pleased with the help we were given in the shop. Received a text yesterday - delivery would be next week. Today have been informed order cannot be delivered on the due date - can't tell us why and has no idea as to when it will be delivered. Good job we had not arranged for our old sofa to be collected! Very poor customer service.

Waliur was so good and helpful, dealt with us nothing too much trouble and very friendly gave us lots of time to decide on choice of furniture. Delighted with choice and looking forward to taking delivery.

We visited SCS Northampton to buy a new sofa and were assisted by Waliur, who was extremely helpful from start to finish. He patiently guided us through the options and helped us find exactly what we were looking for. We were so happy with the service that we came back the next day to complete the deal.

Waliur also arranged delivery within 2–3 weeks, which was perfect as we needed the sofas before moving into our new home in four weeks’ time. Excellent customer service and a smooth, hassle-free experience — highly recommended!