poltronesofà - Newport Reviews 

1,237
TrustScore 4.5 out of 5

4.7

Newport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience from start to finish. Perfect sofa for us, great price and great delivery service even arrived earlier than estimated but with enough notice to prepare for arrival and get rid of old... See more

Rated 3 out of 5 stars

Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins. While the chair is quite comfortable... See more

Company replied

Rated 5 out of 5 stars

The lady who served us was very good. We have had furniture before and she served us then she remembered us which was nice. She was very helpful she found the colour of furniture we had previously had... See more

Rated 5 out of 5 stars

The delivery team were fantastic Josh & his crew put my new sofa exactly where I wanted it no fuss . Communication fantastic Josh rang to let me know exactly what time delivery would be arriving. T... See more


Company details

  1. Furniture Store

About poltronesofà - Newport

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, United Kingdom

  • 01633 284960

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,237)

16,404 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Perfect sofa for us, great price and great delivery service even arrived earlier than estimated but with enough notice to prepare for arrival and get rid of old sofa. Would definitely recommend.

23 July 2026
Rated 1 out of 5 stars

The sofa has a small amount of damage…

The sofa has a small amount of damage at the back . Please let me know how you will resolve this .

19 July 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Morning Helen,

I hope you are well and thank you for your review.

I am very sorry to see that there is some damage to your sofa following the delivery.
I can see that we have received a contact form from you to report this however we do require more information to enable us to fully review your concerns.
An email has been sent a little earlier this morning so that you can re-submit the form with all of the required photographs.
Once received we can ensure that the information is passed on to the 3rd party technicians at Emmiera to resolve as quickly as possible.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The lady who served us was very good

The lady who served us was very good. We have had furniture before and she served us then she remembered us which was nice. She was very helpful she found the colour of furniture we had previously had which helped us in buying the seater.

20 July 2026
Rated 4 out of 5 stars

Friendly personnel efficient helpful…

Friendly personnel efficient helpful and quick
O nly bugbear wrong suite delivered at first
Rectified 2 hours later all good now

11 July 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Afternoon James,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

I am sorry to see that there was some confusion with your delivery and the incorrect furniture was left with you. Its great that this was resolved so quickly however I apologise for any inconvenience caused on the day.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

BE CAREFUL OF DELIVERY CHARGES

Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins.

While the chair is quite comfortable, for some reason not as comfortable as the example as one i tried in Showroom

Think the staff Morgan sales person was very friendly and helpful as all staff at SCS Newport where

25 June 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Morning Raymond,

I hope you are well and thank you for sharing your feedback.

We are pleased to see that you found the team in store to be friendly and helpful on your visit.
I am sorry that you do not find your chair as comfortable as the one in store, as the interiors are Foam this can be a little firmer to start with however rest assured that this does settle in line with use.
If you have any questions then please do not hesitate to contact us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The furniture is very high end in…

The furniture is very high end in quality and the leather is beautiful. Best i have ever purchased.
The selection and purchase was made easy at the Newport store.
I would have normally expected to receive a leather care kit with it (have received one on previous leather sofa purchases) Otherwise is is perfect and I highly recommend. Delivery was clean and respectful

3 July 2026
Rated 5 out of 5 stars

Delivered with care

The delivery team were fantastic Josh & his crew put my new sofa exactly where I wanted it no fuss .
Communication fantastic Josh rang to let me know exactly what time delivery would be arriving.
Thanks Josh delivery made easy by your hard work 👏

25 June 2026

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