Very disappointed in the delivery of my sofa! First of all, I have absolutely no problems with the sofa. The sofa is beautiful! On the other hand, I had paid extra for the packaging to be disposed of after the delivery of my sofa. They couldn’t get through into the living room through the front door due to the size of the sofa. I then asked if they could take it round the back of the house as it’s a bigger space into the living room. They then refused and the only option they gave me was for it to be delivered after Christmas! We asked them to take it up the road to my parents house. They left the packaging on and left. Today we have managed to get it through the back door ourselves. We have had no option of a partial refund. Very disappointed with the delivery process!

Didn’t use initiative, were quick to say it’s not going in without trying. After being encouraged they then trailed through my house no shoe covers on, brand new floor covered in mud

Delivery persons very professional and considerate, put down covers as we just had new carpet fitted. Assembled sofa and placed where we wanted. Very nice and friendly people. Store staff very helpful coordinating delivery to suit us. Very pleasant and helpful staff.

We had a pleasurable experience buying our sofas at SCS. The staff were Friendly, Helpful, Experienced and Informative of promotions etc. We were well informed of when the delivery was expected through text and emails. On the delivery day, we could track when our order would arrive. The delivery guys called us up about 30 minutes before arrival to confirm they were on their way. Once here they were polite, careful not to damage our property/sofa then showed us how the sofa operated and took all the packaging away. A First class service all round.

polite, careful and quick.
no messing they just do the job!

My sofa arrived in April and we’ve already had the technician out (who was useless btw and told us to buy a de bobbler - shouldn’t have to do that for sofas that cost over £1,000). The sofa is in awful condition already - bobbled everywhere with wood sticking out of one side causing a line in the fabric. Zips stuck on cushions and just an all round awful
sofa. I’m devastated that I have to further pay for this sofa as I got it on a payment plan and it already looks absolutely awful!!

Missed my delivery deadline of the 26th November which is 3 months since ordering 1 chair. The salesman knew we were going on holiday before Xmas and the local store brush us off saying they can give us no further information than what we can see on my account. Then try contacting any Head Office - good luck with that. Terrible after sales service and useless information online if everything doesn't go according to plan.

We’re two lovely men there handled the sofe with care lovely men and talk to use

This delivery service was 1st class. Communication, tracking facility and time related contact was spot on. The two lads who delivered my suite, were pleasant, efficient and removed any/all mess. I was more than happy with the full delivery aspect

Your delivery team of Steve and Craig where brilliant

On placing my order I can not fault the service I received from Barbara at the store, she was so helpful in assisting in making the right decision and colour choice.
It took about 6weeks for my sofa to arrive and the delivery guys did a fantastic job of placing it where I wanted along with unpacking and set up.

All the packaging was removed and my sofa looks amazing.10/10 ⭐️⭐️⭐️⭐️⭐️

Excellent service,excellent delivery crew

Brilliant service from start to finish. Very helpful and take great care when delivering my new sofa. I couldn't be happier. Thanks again. Andrea.

Needed to make changes to sofa order and Matthew was great at amending this for us along with other colleagues. Great service.

We had a great experience with SCS. Andrew was incredibly helpful in helping us choose the perfect sofa that suited our requirements — very patient and knowledgeable.

Today, the delivery team, Paul and Dalton, went above and beyond while delivering our sofa to our 2nd-floor flat. Hats off to their hard work and professionalism — they truly did an amazing job!

Overall, the whole Middlesbrough team has been fantastic. Thank you all for your excellent service!

We received our replacement recliner sofa today, as our first one broke after only a few weeks. However, as with the first one, it came with plastic on the recliner, we couldn't remove the plastic the first time and had to go through a lengthy process to arrange to get this removed. When we asked for the guys to remove it one of them said "not a chance was he going near it with a blade and not their job to do this" then proceeded to say the plastic should be on there. Which after the first time we were made aware that that is not the case, I said to him would you have it on your sofa his reply was "I don't know I don't have a recliner sofa in a very flippant manor" which I felt was inappropriate and unprofessional. We ordered this furniture in February and to be still having issues 8 months later is unacceptable.

Kept us up to date with delivery re the link to track

After paying over£3000.for a sofa .in April just gone it looks years old .its puddled which won't go back once you get up .we actually went away for a wk & it was the same when we arrived back .no help from customer service. Apart from sending someone out to look at structure obviously that's not the problem!! Just dont want to know & having poured our heart out telling them we made a wrong choice on our last purchase so need guidance there do this to us !! Shocking ..avoid SCS you will be sold crap furniture. What you see in store is NOT WHAT YOU GET DELIVERED!!

From the time we ordered our sofas to delivery it was a 5 star experience. The lady in the shop was patient and very knowledgable.

Communication about delivery date and time estimate was given a couple of days before with an estimated time the night before.

Stephen & Michael the delivery guys kept us updated about delivery time. They were very polite and efficient, nothing was too much trouble. All the packing was removed.

The sofas are extremely comfortable and we are very pleased with our purchase.

Sofa delivered on time by two very helpful and friendly delivery drivers. Took all the rubbish away and did a great job