poltronesofà - Luton Reviews 

591
TrustScore 4.5 out of 5

4.4

Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ Luton, Bedfordshire,, GB


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Rated 5 out of 5 stars

We had the pleasure of being looked after by NATHAN.He was the epitamy of professionalism.Giving us all the information we required without overloading us with facts and figures.We were given as much... See more

Rated 5 out of 5 stars

When we saw the corner sofa we knew it was the one instantly. The lady who helped us with our purchase was helpful, patient and very good at her job with great product knowledge and people skills. She... See more

Rated 5 out of 5 stars

I absolutely love it its stylish,comfortable and feels very well made. The cushions are supportive yet soft,making it the perfect place to relax after a long day. It looks really better in person and... See more

Rated 4 out of 5 stars

Fantastic suite and very comfortable. The team delivering were great. The only issue we have is the length of time it takes for delivery - ordered on the 6th April and received on the 16 July

Company replied


Company details

  1. Furniture Store

About poltronesofà - Luton

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ, Luton, Bedfordshire,, United Kingdom

  • 01582 430790

4.4

Excellent

TrustScore 4.5 out of 5

591 reviews

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4.4

All reviews

(591)

16,028 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience at Poltronesofa

When we saw the corner sofa we knew it was the one instantly. The lady who helped us with our purchase was helpful, patient and very good at her job with great product knowledge and people skills. She helped my wife who is disabled use the lift and navigate the store. Harmanpreet is an asset to your store.

18 July 2026
Rated 5 out of 5 stars

A memorable visit.

We had the pleasure of being looked after by NATHAN.He was the epitamy of professionalism.Giving us all the information we required without overloading us with facts and figures.We were given as much time as we needed to make what was quite an important decision.We never felt rushed or pressured in our choice. He explained the financial details of payment clearly and precisely and left it to us to decide the length of time we wanted to complete the payment.He even offered us a bottle of water each, which was greatfully received on such a hot day. He turned what could have been quite an ordeal into a memorable afternoon.

17 July 2026
Rated 4 out of 5 stars

Fantastic suite and very comfortable

Fantastic suite and very comfortable. The team delivering were great. The only issue we have is the length of time it takes for delivery - ordered on the 6th April and received on the 16 July

17 July 2026
poltronesofà - Luton logo

Reply from poltronesofà - Luton

Good Afternoon Mr Bianchi,

I hoe you are well and thank you for your review.

I am pleased to see that you are happy with your furniture and had a positive experience with the delivery also.

All of our furniture is made to order so this is reflected in lead times for delivery. I am sorry that this was longer than you may have hoped for and thank you for your feedback.

I hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

I absolutely love it its…

I absolutely love it its stylish,comfortable and feels very well made. The cushions are supportive yet soft,making it the perfect place to relax after a long day. It looks really better in person and has really transformed my living room. The delivery guys well friendly and smooth, I will definitely recommend it to anyone looking for beautiful comfortable quality sofa.

15 July 2026
Rated 5 out of 5 stars

My experience when purchasing a couple of new sofas was a pleasant experience unlike some of the other furniture showrooms I had visited

I was met immediately I stepped in the doors by Shahida & offered a seat & a cold water (it was an exceptionally hot day) & we talked through the quote I had received a week before as I had a couple of questions which she was able to answer. She is very friendly & knowledgeable about the business & nothing was too much trouble for her so Shahida made it an enjoyable experience

4 July 2026
Rated 3 out of 5 stars

Staff Informative

Sales staff were well informative
Delivery was on time which was great, well informed
Sadly for the price I have paid, I did not expect a broken speaker and stitching alignment is out
Disappointed

27 June 2026
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Reply from poltronesofà - Luton

Good Morning Sharon,

Thank you for speaking with me today, I really appreciate your time.

Again I am sorry that you have these concerns with your furniture and as discussed I have raised the service and passed the details on to Emmiera.
They will reach out to you over the next 3-5 days regarding the next steps.

If you have any further questions in the meantime then please contact us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 1 out of 5 stars
poltronesofà - Luton logo

Reply from poltronesofà - Luton

Ciao Ram,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have rated us as 1* on this occasion.

All of our furniture is made to order which is why there is an estimated lead time provided for delivery. As the date is an estimate this may change, however, as soon as your goods are ready for delivery we will reach out with the first available delivery date.

Thank you for your order with us and we hope that you will be happy with your furniture on arrival.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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