The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more
Location
Switch location5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB
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See what reviewers are saying
We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more
Went to SCS in Hull for a new corner unit Suzzanne was very welcoming and showed us exactly what we needed to fit our requirements She was very knowledgeable and helpful The product we chose... See more
The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more
Company replied
Company details
About poltronesofà - Hull
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom
- 0191 731 3300
4.6
Excellent
2K reviews
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Sales lady was very nice and gave us…
Sales lady was very nice and gave us time to make our own decision. She did not put any pressure on us.
11 June 2026
Reply from poltronesofà - Hull
Ciao Andrew,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
I have tried to call you today, just to ask if there’s anything we could have done differently to make it a 5-star experience, if so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery drivers were very…
The delivery drivers were very professional and came on time as expected
10 June 2026
Very good on time kept in touch with…
Very good on time kept in touch with me then Very quick nice to talk to and very tidy
10 June 2026
lady in the shop was very polite and…
lady in the shop was very polite and helpfull and the delivery drivers was very friendly and assisting
5 June 2026
When the furniture arrived (suite)…
When the furniture arrived (suite) they quickly put it together very professional and polite stress free experience
6 May 2026
Reply from poltronesofà - Hull
Good Afternoon,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Helpful staff good quality furniture…
Helpful staff good quality furniture looks good in our home....
2 June 2026
Made to feel welcome but not under…
Made to feel welcome but not under pressure from Debbie, pointed us in right direction in the shop for what we wanted , Debbie looked after us with plenty of options and no pressure , ended up coming away very satisfied
30 May 2026
very informative keep you up to date on…
very informative keep you up to date on all the delivery then the delivery team work very fast and clean well done to you all
28 May 2026
Appalling quality of sofa/suite
Appalling quality of sofa/suite - received 3 days ago sat on it for 2 evenings and it looks like a 10 year old suite - baggy, sinking on one side. Labels still intact as I would like to return it.
29 May 2026
Reply from poltronesofà - Hull
Ciao Mr Mann,
I hope you are well and thank you for your review.
I am very sorry for the concerns that you have with your furniture following your recent delivery.
I can see from your order that we have now raised a service and passed on the details to Emmiera so that this can be looked into.
An email has been sent over to you a little earlier this morning, from Emmiera, with a link to their booking system. This will allow you to arrange a suitable date for a technician to attend.
Again I am sorry that you have these concerns and for any upset caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Debbie was very helpful in helping us…
Debbie was very helpful in helping us choose our sofa
30 May 2026
Friendly sales staff managed to sell me…
Friendly sales staff managed to sell me a chair I didn't know I wanted
27 May 2026
Reply from poltronesofà - Hull
Ciao Anthony,
I hope you are well and thank you for taking the time to leave us your review.
Its great to see that you found the team in store to be friendly on your visit and that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Lynsey - Poltronesofa at ScS
Social Media Team
Very respectable…
Both delivery men were very respectable and efficient. The main gent kept up a pleasant conversation of general things etc.
27 May 2026
The sales assistant was warm and helpful
The sales assistant was warm and genuine. Not at all pushy, but very helpful.
27 May 2026
Excellent service, with a smile
What was not to like, the greeting from all the staff as we arrived was very welcoming, a big smile and the offer of any assistance we needed, if we required it, no pushy sale banter, which was very welcome.
When we did need advice on a sofa, Sue the sale assistant was brilliant in every aspect of the sofa we was interested in, she helped put our minds at rest with the questions we had.
All in all a very pleasant experience.
22 May 2026
From start to finish we were very happy…
From start to finish we were very happy with the service, the people in the store and the delivery lads were first class and I would definitely recommend this company. I have had a suite from this company before and my daughter still has it .
22 May 2026
From entering the store ,there was a…
From entering the store ,there was a warm welcome from a lady called Debbie ,who explained how things worked in store. Upon choosing the perfect sofa we were shown how it would look with different colours I had in mind . There were different styles of sofas .
22 May 2026
Billy was really nice and helpful
Billy was really nice and helpful, he helped us find our sofa very quickly, thank you Billy 👍🏿
29 April 2026
On time
On time. And the delivery guys knew their job. Getting in a settee that at one point looked as it wouldn't get in
20 May 2026
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