The customer service we received exceeded our expectations.
We were given adequate time to explore the store and wasn't hassled.
We were given adequate information and all our answers were dealt with in a timely manner.
Massive thank you to Elliott the sales man, who helped make our experience a memorable one.

It was a relaxed atmosphere in the shop, no pressure sales from anyone. I showed the sales lady,Clare, which one I was interested in. We sat on it and I chose a colour. Ws chatted about the sofa and then made the decision.

Olesea the sales lady
Was very helpful and knowledgeable
Answered all our questions regarding our purchase
Would definitely recommend this store

Sales team couldn’t have been more helpful, delivery guys were very friendly and helpful also tidied up all the rubbish

Was very kindly staff
And very good company I think good quality

Service was excellent,everything was explained very well and easy to understand.

Very pleased with the guy's, clean and tidy and professional and very helpful though out the whole visit, 100% satisfied so well done guys 👍🏻

First time buy SCS sofas I like whose colour grey will deliver coming soon in April 2025 ..
Thank you from Michael parry

The team arrived bang on time, and handled the delivery with the utmost respect for my home, especially as at times it was a bit tough. Thank you so much.

We made 2 visits to the store. First visit received poor service we made a second due to the sofa we wanted and received great service from the lady.

Good customer service from Olesea and Claire. Very friendly and supportive. They provided us a professional and helpful advice throughout our purchase. We recommend SCS Sofas to anyone who is looking to furnish their homes.

Kate

Levi, the advisor, was terrific and very helpful. Good choice of styles and materials. As we haven't received the furniture yet I can't comment on quality and delivery

Very helpful staff particularly Elliott. Helped with material and explained everything clearly. Very good customer service.

Elliot our salesperson was very helpful, friendly but not to pushy and very knowledgeable about the SCS products, nothing was to much trouble for him.

I was looking for a sofa bed, liked what I had seen online so I went to the ScS shop. There was a good range of sofa beds and thankfully the staff were very friendly and one member of staff was Nick.
He shoud us around the sofa beds and how else they were to open out to a bed.
And the wid range of colours there were.
I said to Nick we would go home and think about what we had seen and come back in a day or two.
At home I looked online and found what I thought was the same sofa bed at a better price than the one in the shop, so went to the shop and spoke to Nick and he said yes that is a good price but he would have to speak to his manager.
The manager in the shop was Claire, she, like Nick was very plecnt, polite and helpful. Claire said that it right but needed to check it out and she did and found it was the same sofa but it wasn't a sofa bed.
I'm so glad I went back to the shop and didn't just order online and got sofa with no bed.
After talking to Nick and Claire we ended up buying two sofa beds and we very happy with the people who work at the ScS in Harlow essex and the lovely range of furniture that ScS have to offer.

First thing in walking in at the Harlow site was the lovely smell. Secondly all the staff wore a smart outfit. All this before meeting Elliot, who was very helpful, not pushy or putting pressure on. Good sense of humour and listened to what we were looking for. Great experience, will share with others, why go anywhere else.