Delivered on date stated, assembled in lounge and put into place with no issues, delivery drivers, Ronnie and Ronnie, friendly and talkative, asked if we had any questions, very professional throughou... See more
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After visiting Metrocentre Store and having a problem with the store getting an email to me I nearly gave up but remembered there was a Poltonesofa store on Durham. I have visited on 3 occasions to... See more
A lovely store which is well laid out. Sadly not a great deal of assistance or product knowledge from the staff member. Despite that I did make a purchase based on the information formation gaine... See more
Company replied
Our experience was brilliant! very friendly staff and a relaxed atmosphere in the beautiful showroom. The salesperson who dealt with our order, Samantha, could not have been more helpful, she was exc... See more
Company details
About Poltronesofa - Durham
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
8, Durham City Retail Park, Renny's Lane, DH1 2RP, Durham,, United Kingdom
- 0191 731 3300
4.6
Excellent
2K reviews
Asks customers to review
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helpful member of staff I think…
A very helpful member of staff I think she was called Samantha was very knowledgable about the sofas and fabrics I was looking at and very friendly .
2 June 2026
Well looked after from walking into the…
Well looked after from walking into the shop not pushy at all but very helpful.
29 May 2026
Our experience was brilliant
Our experience was brilliant! very friendly staff and a relaxed atmosphere in the beautiful showroom. The salesperson who dealt with our order, Samantha, could not have been more helpful, she was excellent! All in all, a great experience!
28 May 2026
Delivered on date stated
Delivered on date stated, assembled in lounge and put into place with no issues, delivery drivers, Ronnie and Ronnie, friendly and talkative, asked if we had any questions, very professional throughout. Credit to the team. Thanks Barry and Pat Round.
31 May 2026
Looking for new sofas
After visiting Metrocentre Store and having a problem with the store getting an email to me I nearly gave up but remembered there was a Poltonesofa store on Durham.
I have visited on 3 occasions to make sure I was happy with the sofa I purchased. I spoke with Terry Jen and Samantha and I have to say they were all extremely professional nothing was a problem, I wasn't harassed in any way and felt comfortable throughout the whole experience.
I have ordered my sofa now excited waiting for its arrival
30 May 2026
Notified of the delivery time and it…
Notified of the delivery time and it arrived exactly as expected. The two delivery fitters had it in the house made up and installed quickly two sofas
28 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A lovely store which is well laid out.
A lovely store which is well laid out.
Sadly not a great deal of assistance or product knowledge from the staff member.
Despite that I did make a purchase based on the information formation gained on the website before my visit.
28 May 2026
Reply from Poltronesofa - Durham
Good Afternoon Lorna,
I hope you are doing well.
We are grateful your feedback in regards to your recent visit to your local store, we would certainly be able to take this feedback onboard.
We are happy to hear you was able to find all the information you was needing via our website to allow you to purchase the most suitable furniture for you, This is something we like to hear.
Many Thanks
Poltronesofa at ScS
Social Media Team
Very helpful pleased with shop assistant
29 May 2026
Buy at your own risk!
They ordered the wrong configuration of my couch and then blamed me saying that it was my fault because I asked for/didnt review my order properly. Not interested in resolution just making up excuses to avoid resolve. If i were you I would pay that bit extra and deal with a proper company like DFS or Sofology.
1 May 2026
Unprompted review
Reply from Poltronesofa - Durham
Ciao Kyall,
I hope you are well and thank you for taking the time to leave us a review.
We’re sorry to hear that you’re unhappy with your experience.
When an order is placed, all customers receive an order confirmation and are given 48 hours to review and amend any details, including the sofa configuration, before the order is processed with the manufacturer.
We do appreciate that mistakes can happen, however we do also rely on customers checking the order confirmation carefully to ensure all details are correct.
We apologise if you feel dissatisfied with the outcome.
As there are no order details provided within your review I am unable to look into your account further.
If you do require further assistance please send an email to socialmedia@poltronesofa.co.uk along with a screenshot of your review and order number in order for this to be looked at.
Many Thanks
Lauren - Poltronesofà at ScS
Social Media Team
Good experience
The guys who brought our furniture were lovely, really careful carrying it in and placing it in the house and really friendly and chatty.
The only issue is I did not get my leather cleaning kit??
26 May 2026
Friendly and helpfull staff
19 May 2026
Everything
Everything, from coming to the shop till making an order. Very welcome and friendly service. Everything was at the highest standard.
19 May 2026
The delivery crew were lovely
The delivery crew were lovely, they let me know when they weren’t too far away. When they arrived they were polite, friendly and respected my property. Couldn’t fault them at all.
15 May 2026
Chloe was very helpful and did a good…
Chloe was very helpful and did a good job all very welcoming we got just what we need for our home
19 May 2026
Brilliant service from sales in store…
Brilliant service from sales in store at Durham ,first class ,to the likely lads who brought it ,great service
16 May 2026
Very professional and polite staff made…
Very professional and polite staff made me and my wife feel welcome
14 May 2026
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