Ant gave us a great great welcome. Spent time showing us a variety of options that met our specifications and taste. For each was able to talk knowledgeably about the product, its options regarding ge... See more
Location
Switch locationKingsway Retail Park, Kingsway, DE22 3FA Derby, Derbyshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you,from coming and choosing my furniture it has been excellent service. Pete the salesman was very patient and Paul and Marvin the delivery men where lovely. So I will be telling anyone that w... See more
Yes guys was helpful but I hate the fact the minute u walk in door they are there jumping on ur back don't give u chance to look properly.
Company replied
We were welcomed by Aziz and he talked us through the process of purchasing our three piece suite. He showed us different designs and fabrics and helped us choose the furniture that we were lookin... See more
Company details
About Poltronesofa - Derby
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Kingsway Retail Park, Kingsway, DE22 3FA, Derby, Derbyshire,, United Kingdom
- 0191 731 3300
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I came into Poltronesofa Derby not…
I came into Poltronesofa Derby not knowing what I wanted or anything got welcomed my Paul amazing knowledge very professional helped me find my right sofa he explained everything and took his time very happy with my experience and I’ve got my sofa :)
25 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Poltronesofa - Derby
Ciao David,
I hope you are well and thank you for your review.
Its great to see that you had a positive experience with us on your recent visit.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Lynsey - Poltronesofa at ScS
Social Media Team
Thank you Ant!
Ant gave us a great great welcome. Spent time showing us a variety of options that met our specifications and taste. For each was able to talk knowledgeably about the product, its options regarding getting it into our property and the choice of fabrics. We were so impressed we bought a sofa!
27 May 2026
Yes guys was helpful but I hate the…
Yes guys was helpful but I hate the fact the minute u walk in door they are there jumping on ur back don't give u chance to look properly.
27 May 2026
Reply from Poltronesofa - Derby
Ciao Helen,
I hope you are well and thank you for taking the time to leave us your review.
I am really pleased to see the team were helpful, but we’re sorry you felt approached too quickly when you arrived. I completely understand some customers prefer a bit of space to browse first and will certainly pass on your feedback to the store, to help us improve our customer experience moving forward.
Thank you for your order with us and we will reach out once your furniture is ready for delivery.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Superb Brian & Nicky
The whole experience was great from start to finish the man that looked after us went above and beyond his job he stayed 3/4 off an hour after closing time and was so helpful a credit to the company would definitely recommend it to anyone 👍
27 May 2026
Lovely man Ant who helped me with all…
Lovely man Ant who helped me with all my questions and understood what I needed from a sofa with my problems. Couldn't have asked for more 🙂
27 May 2026
Thank you,from coming and choosing my…
Thank you,from coming and choosing my furniture it has been excellent service. Pete the salesman was very patient and Paul and Marvin the delivery men where lovely. So I will be telling anyone that wants any new furniture to come to you.
27 May 2026
Great staff and the environment is welcoming too. The staff leaves to decide without their input , they only comes if you need more information about the product
The place is welcoming and l managed to get what l wanted , the team was very helpful , They are taught to listen , which is amazing skill . I am a happy customer
21 May 2026
Delivered when you said it was
Delivered when you said it was, comfy stylish and smart. Good service!
19 May 2026
Beautiful shop
It was a beautiful shop, and the staff were very nice. Our salesman was also very knowledgeable about everything. We just hope we'll love the sofas we chose.
20 May 2026
Everything went smoothly
Everything went smoothly. Delivery guys were friendly and efficient. Lovely sofa. Can’t fault anything about the whole purchase and delivery experience. Well done!
23 May 2026
Helpful and professional
We spoke to two guys and both were really helpful and polite. We chose our sofa having given all details and options. 5*
17 May 2026
Very polite and turned up when they…
Very polite and turned up when they said (all be it very early).
17 May 2026
Was greeted in a friendly way and left…
Was greeted in a friendly way and left us to browse on our own. When we were ready the salesperson was very friendly and professional and pointed out all the options we could have.
20 May 2026
Very attentive and informative staff
Very attentive and informative staff, lots of choice.
20 May 2026
Great staff,really helpful,couldn,t do…
Great staff,really helpful,couldn,t do enough for us,would highly recomend,looking forward to my new sofa arriving🙂
20 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.