The shop took two payments for the item. I've been waiting over two weeks for my refund which i need. Not much help from anyone. Definitely not happy with scs at all all im seriously thinking I've ma... See more
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Good experienced sales staff. Giving us time to make decisions without being too pushy. I Was able to delay delivery without problem, and given several options for a new delivery date. Delivery guys... See more
Staff very helpful. Made sure we were comfortable on the sofas we had chosen & brought us leather colour samples .
We saw a sofa we loved and the salesperson was very helpful and knowledgable. Answered all of our questions and gave us all the information we needed. Gave us full confidence in our purchase.
Company details
About poltronesofà - Dartford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
5B Prospect Place, 0, DA1 1DY, Dartford, Kent,, United Kingdom
- 01322 299980
4.5
Excellent
1K reviews
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EM was great...absolute professional!
EM was great...she's quite knowledgeable and an absolutely professional!
16 November 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Pleasant and painless buying experience.
Visited today to view and purchase a new sofa. Was pleasantly greated upon entry by multiple staff and guided around by the lovely Em. Very helpful and very knowledgeable to help us make the right decision for us. No pressure to buy but we made our decision and Em made it a very simple and easy process with a few jokes along the way. Very nice and polite salesperson a credit to the SCS dartford outlet. Highly recommend a visit for your new sofa! Em will help you make the right decision for you.
16 November 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Do not buy from this company
Do not buy from this company. Scs are scammers, I purchased sofa just over a year ago and the leather has started peeling, stitches coming undone. I contacted the customer service and was told to pay £75 for technician call out. I paid £75 and send pictures and the technician has not been in touch. I called the customer service line today and was told that someone should have been in touch with me. The sofa looks worn out, leather coming apart, stitches undone and SCS does not care. Check out there face book page SCS SOFA & FURNITURE COMPLAINTS. They have ripped so many peole off. I want my full refund for the sofa as is off no use to me, the leather is peeling. I also want my £75 paid for technician back, nobody has got I touch with me. STOP RIPPING PEOPLE OFF, their hard earned money.
4 November 2024
Unprompted review
Reply from poltronesofà - Dartford
Good Morning,
I hope you are well and thank you for your further review.
Again we are very sorry for the concerns that you have raised with your furniture and apologise if you have not yet been contacted regarding the technician appointment.
I can see from the notes on your order that you have now been sent an online booking link from Emmiera to arrange this and it is noted that they will call you also to ensure that this is scheduled for the first available date.
Kind Regards
Lynsey
Customer Experience | ScS
Do not buy from this comdpany
Do not buy from this company. Scs are scammers, I purchased sofa just over a year ago and the leather has started peeling, stitches coming undone. I contacted the customer service and was told to pay £75 for technician call out. I paid £75 and send pictures and the technician has not been in touch. I called the customer service line today and was told that someone should have been in touch with me. The sofa looks worn out, leather coming apart, stitches undone and SCS does not care. Check out there face book page SCS SOFA & FURNITURE COMPLAINTS. They have ripped so many peole off. I want my full refund for the sofa as is off no use to me, the leather is peeling. I also want my £75 paid for technician back, nobody has got I touch with me. STOP RIPPING PEOPLE OFF, their hard earned money.
4 November 2024
Unprompted review
Reply from poltronesofà - Dartford
Good Morning,
I hope you are well and thank you for your further review.
Again we are very sorry for the concerns that you have raised with your furniture and apologise if you have not yet been contacted regarding the technician appointment.
I can see from the notes on your order that you have now been sent an online booking link from Emmiera to arrange this and it is noted that they will call you also to ensure that this is scheduled for the first available date.
Kind Regards
Lynsey
Customer Experience | ScS
Brooke was brilliant throughout.
Brooke was brilliant throughout. Great customer experience.
1 November 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
When I ordered set a I was told that I…
When I ordered set a I was told that I would have a phone call the day before it was due to be delivered this did not happen I did have a text say that my item should be in the warehouse a one day and be delivered another day but would be confirmed the day before with the text well I got a text our past six the morning it was due for delivery I don't think that is very good practice for a business
31 October 2024
Unprompted review
Reply from poltronesofà - Dartford
Good Morning Steve,
I hope you are well and thank you for your review.
I am so sorry to see that you did not receive the notification from us prior to your delivery going ahead.
We would always aim to have this sent to enable customers to prepare for the delivery so please accept my apologies for any inconvenience that this may have caused.
I will pass on your feedback to our teams to make them aware and so that we can improve our customer experience moving forward.
Kind Regards
Lynsey
Customer Experience | ScS
I had Bradley and Travis delivered my…
I had Bradley and Travis delivered my sofas this morning, both were friendly and helpful. I am very happy with my delivery.
31 October 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Missold the belmar sofa
Missold the belmar sofa. Pains in my legs and back. No electronic version in store. Will be asking for a refund.
22 October 2024
Unprompted review
Reply from poltronesofà - Dartford
Good Morning Daniel,
I hope you are well and thank you for your review.
I am very sorry to see you are unhappy with your sofa.
So that we can take a look and help further, please send us over a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Tegan
Customer Experience | ScS
Furniture arrived on time
Furniture arrived on time. Simon and Alex, the delivery men gave us quick and efficient service, they were so friendly and polite. Even though it was pouring down with rain and the sofa was a tight fit into the room. They performed very professionally. Brilliant service cannot fault the company or the people.
14 October 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fabulous service
Lovely friendly helpful staff. Not overly pushy like a lot of places. Em was brilliant, very knowledgeable. A pleasant sofa buying experience. Would definitely recommend ScS Dartford.
6 October 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nice display of furniture in their…
Nice display of furniture in their stores.
Very courteous staff.
Really helpful in store staff.
The delivery guys were really nice.
Thank you ,very happy with my purchase.
2 October 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
All very helpful & friendly & explained…
All very helpful & friendly & explained everything very well
16 September 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Excellent service, set up our new sofas quickly and took all the packaging away.
Dan and Charlie did an awesome job.
28 September 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Perfect from start to finish
Great experience from shop to delivery
Shop staff great and not pushy
Dan and Charlie delivered without fault, professional and polite, positioned sofa and cleared all rubbish, well done SCS will have no problem recommending
28 September 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery experience
Just received my new sofa, delivered by Dan and Charlie. They were both very friendly, approachable, professional and efficient. The delivery and set up was done in quick time, and they cleaned up everything after them!
28 September 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Relaxing environment
We visited your dartford branch and was approached by Andy. He was so polite - professional and knowledgeable. He did not rush us or pressure us in any part of our decision
11 September 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service from Larry
Great customer service from Larry, very informative and friendly. Can’t wait for our new sofas to be delivered.
17 September 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very pleasant, friendly and professional staff. Very pleased with the whole experience
Very pleasant,
7 September 2024
Unprompted review
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly helpful
Friendly helpful people that went through everything and explained and seemed like nothing was too much would definitely go there again
The ladys name was Brooke
18 September 2024
Reply from poltronesofà - Dartford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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