Sales rep in store (johnny) was lovely and informative. Delivery came earlier than expected and delivery team (Huw and Andrew) were great, i was kept fully updated on eta and they arrived on time and... See more
Location
Switch locationCribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB
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See what reviewers are saying
Walking into the showroom, you are immediately hit with the lovely air freshener, made me feel comfortable straight away. The assistance we received was second to none, I think she was called Lowry, e... See more
We bought ex display sofa were told it would be dismantled and wrapped in plastic to protect during delivery. This was not the case. The sofa looked like it was dragged off the shop floor as the legs... See more
Delivery was fantastic, had multiple text messages with updates and a call 30mins before chair arrived, delivery drivers were very polite, chair assembled quickly, checked it over made sure everything... See more
Company details
About poltronesofà - Cribbs
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom
- 0191 731 3300
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Excellent service
The delivery guys informed me of their eta ahead of the delivery, were super friendly and careful with the movement through the house. They made sure the sofas were in the places i wanted and took time to show me the controls
Top-Notch delivery team!
Had a fantastic experience with the SCS delivery team today! The two men who delivered my sofa were absolutely lovely, friendly, polite, and a real credit to the company. They took great care when bringing the sofa into my home, making sure not to bump or scuff any walls or doors. Everything was handled with real attention and respect, both for the furniture and my property.
They arrived on time, kept me updated, and made the whole process stress-free and easy.
Thank you again for the excellent service!
Great service
We received great service in the showroom and our item was delivered on time. Our settee was delivered by Valentin and Lulian who were friendly, professional and helpful- even on one of the hottest days of the year when carrying heavy furniture around must have been very difficult! We’re very pleased and I’d highly recommend.
The order was delivered in a timely…
The order was delivered in a timely manner. Despite the challenges to get the sofa upstairs through an upstairs window as it couldn't fit through the staircase, the crew did an amazing job. All done and we hope we will have happy times with our new sofa.
Great delivery team
Great delivery team. Installed sofa up four flights of steps and very tight space to work with.
Sales team were excellent.
Sofa Delivery from SCS.
When the delivery men saw the size of the lift, the door to the balcony & the door from the balcony to my flat they said the sofa might be too big to deliver but they would try. They delivered it very quickly with always mm to spare & they had to take the feet off to get it through the two doors. They were very friendly & did not complain once even though it was very difficult to get the sofa through the two doors.
Purchased Suite from Cribbs Bristol…
Purchased Suite from Cribbs Bristol SCS. Sales team very helpful throughout multiple visits whilst deciding which one to buy.
Delivery was excellent, real time tracking of installation team. Quick and professional, sympathetic to our requirements.
Overall very happy with our experience, I would recommend, adding, take your time deciding!
Great delivery experience
Clear communication with regular updates. Tracker worked well. Easy to contact SCS and speak to someone to get reassurance. Delivery team friendly and efficient. Sofas look lovely.
Prompt delivery/excellent service.
Prompt delivery, called before arrival. Excellent service, polite and courteous. Checked we were happy with everything before leaving.
Good update on delivery time,pleasant…
Good update on delivery time,pleasant and efficient delivery personnel.
Delivery men amazing
Delivery men amazing, sofa fantastic was a bit worried when I read some reviews but from staff in the showroom to delivery absolutely no problems at all first class service and product
Louri was brilliant
Louri was brilliant really looking after us and advising - I was just pre open heart surgery and could not take stairs - she looked after us both and nothing was too much trouble. Chairs and sofa have since arrived and they are perfect - delivery men were brilliant too.
We had been into three similar suite providing shops and this one stood out head and shoulders above - you could also tell the great relationship the staff had between them - a really happy experience. Now I have had surgery and recovering we intend to revisit and thank her in person.
We popped in today Friday 27/6 unfortunately no it in but greater by the manager Simon and we explained visit and he too was briliant
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Store experience good/delivery so so
Store experience in Bristol Cribbs causeway was good with friendly helpful staff.
Delivery was ok but not amazing.
You pay £150 for delivery only for the team to refuse to put it into the room it was destined to go in.
They only get 10-15 mins and then need to be gone.
Noticed this morning that the delivery team have damaged a wall with the movement of the sofa, not that a little bit of DIY can’t sort but that not the point.

Reply from poltronesofà - Cribbs
Good job!
Delivery arrived nice and early in the day, men were very helpful and did a great job!
Very good delivery service
Very good delivery service. The crew unpacked and assembled the sofa and took the packaging away.
Brilliant
Brilliant, good communication, friendly, quick and officiant.
Both of the delivery drivers were…
Both of the delivery drivers were brilliant,made everything look so easy,both deserve a huge pay rise!!
Problems started when I had to pay…
Problems started when I had to pay balance with the system wanting to change me £80 more than the invoice. Eventually fixed by store. Delivery on the agreed day was missing a 3 seat sofa. Delivery crew were not helpful and struggled to deliver what they had saying they wouldn’t be able to fit through the door. They persisted and it fitted fine. The missing sofa was delivered a day later. A week later got messages saying another delivery was due but this was a ghost delivery so just got a delivery confirmation that had a fake signature on it, probably just to close their ticket down. Whole experience was so disjointed and disorganised

Reply from poltronesofà - Cribbs
Excellent service in Bristol Cribbs store
Excellent service in Bristol store, competitively priced sofa and very efficient delivery today. Delighted with whole experience
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