New Sofa Fabric Not good

I recently purchased a sofa from Poltronesofà, which was delivered yesterday. Unfortunately, after delivery, I noticed what appears to be a fabric issue/defect on the sofa, as shown in the attached photographs. For a brand-new sofa, I expected the finish and fabric quality to be perfect.

I have already reported the issue to the Poltronesofà Coventry team and am currently waiting to hear back from them regarding how they intend to resolve the problem.

I hope the team will respond promptly and provide a satisfactory solution, as it is disappointing to have an issue with a brand-new sofa just one day after delivery. I will update my review once I hear back from them and see how the matter is handled.

Russ very friendly and welcoming. Old school salesman with no pressure tactics and honest form the outset. A credit to the company. Only disappointing thing for us is the lead time on the sofas which Russ requested ASAP

Poor quality, have notified the office, still waiting a response???

Very easy. Complete process starting from comparing sofas as per your need, budget, then final selection, ordering till delivery... everything went smooth and without any issues.

The first time slot was 8 hrs long 🤷🏼‍♂️the second one was 1 hr slot , that was missed and the tracking didn’t work when refreshed,so it was a waste of time

In store experience was great every time I went in and store is lovely.
Staff were excellent in Coventry
Communications regarding delivery were precise and timely.
Delivery service was punctual, friendly and efficient not to mention quick
All round perfect
Bought from this store every sofa I have ever owned to be honest, why would’t you ?

There was frequent correspondence.

The delivery guys were very helpful, professional and polite.

Very attentive from entering. Answered all questions and discussed options. Definitely customer friendly. Came out with purchase made and feeling satisfied.

Kept me informed about delivery
They were on time
Gentlemen that delivered furniture were very polite.
Placed sofa exactly where I wanted it.

I visited the Coventry store recently and purchased my dream sofa. I was taken care of by Russ who was helpful, freindly, knowledgeable about the range of products they had and hoenst which I appreciated. The process was easy and id reccomend to anyone who is looking for quality furniture.

Good very helpful

The furniture is extremely uncomfortable and isn't fit for purpose x have raised this issue with the contact centre

Amazing service from the shop to delivery I am very pleased with my new sofa and armchairs it makes my life so much easier being disabled I can't fault the service at all the tracking was spot on and precise delivery guys amazing and on time all together a great experience would definitely return if I need another sofa thank you

The delivery service was well planned. I was kept well informed from the night before delivery, to when the furniture arrived. The tracking was excellent and i could see exactly where the delivery men were at any given time and was kept up to date with delivery times. The delivery staff were pleasant and very efficient installing the goods. There could be no complaints at all.

Great advice, not pushy .friendly staff.
Great product helps too 😊

Very good sales person, polite and fully explained the sofa in details

They have a very good customer service in store but never deliver on their timelines. What they told us in the shop was different from the contract we signed. Unfortunately we didn’t read the email sent to us. I called their customer service line a couple of times; they asked their customer service person who attended to us to call back. They never did. We are still waiting on our furniture for about 16 weeks now, meanwhile they told us it will take maximum 8 weeks.

The two people deliverying the sofas where very kind and helpful.You are very lucky to have people like that working for you.

the 2 crew members who delivered the sofas were really polite and even apoligised for being earlier than we were informed

SCS were very helpful when choosing our sofas.
Poletron sent a notification which stated a date our sofas were being delivered on 26th June and they would contact us the night previous. This never happened and in fact they sent another msg to say being delivered on 30th JUne. This meant spending an entire weekend on garden chairs. Delivery was good when it came but inconvenient as 4 days late