the young assistant listened to our requirements and we found what we were looking for, the assistant still showed us other items around the store. Telling us to look upstairs she then arrives saying... See more
Company replied
Location
Switch location2B The Tollgate Centre, Tollgate West, CO3 8RG Colchester, Essex, GB
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See what reviewers are saying
During our visit staff found the perfect balance of attention but without being overbearing or pushy. We were welcomed to the store and allowed to browse without interference, but someone was al... See more
We always research customer reviews before any major purchase and thought they seemed a little generous to poltronesofa.......not at all! Our whole experience was indeed exceptional. We were abl... See more
The furniture was delivered on the 21 the 2 guys were great only problem was we asked for a dismantle so they had to take it away now waiting for the item to be redelivered .sitting on camping chairs... See more
Company replied
Company details
About poltronesofà - Colchester
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
2B The Tollgate Centre, Tollgate West, CO3 8RG, Colchester, Essex, United Kingdom
- 01206 216650
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Personal service
We had an appointment with Paul at the Tollgate, Colchester store. He was attentive without being pushy. He was knowledgeable and helped pick the chair that was right for us.
19 January 2025
Impressive in store service
I went in with my mum and nan last wednesday, Paul helped us and was really friendly yet professional. He priced up what I wanted but I couldn't make a decision as needed my husband with me. Paul was understanding and answered all my questions. When I went back saturday with my husband we dealt with Paul again and I will be recommending him and scs to anyone who asks where they should go. So far so good can not fault the service recieved in store.
25 January 2025
Unprompted review
Lots of choice very helpful staff and…
Lots of choice very helpful staff and easy to order with not too long a wait
17 January 2025
Paul was amazing
Paul was extremely helpful and professional. He was not pushy. I decided on the sofa I wanted to buy and he explained everything and made the process very easy. Thank you. I can't wait to receive it.
23 January 2025
Very efficient service
Very efficient service they asked if they needed to take their shoes off,Our settee was put where we wanted it,Plastic packaging was removed and taken away.
Only took 10 minutes.
25 January 2025
Unprompted review
Was not pressured into purchasing my…
Was not pressured into purchasing my furniture, but the staff were very helpful.
25 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One person was attending to all…
One person was attending to all customer why a trainee was also there trying to support him even though she doesn't know what shes doing, we spent upto an hour there as a result of that and the price of the sofa we choose at the store is different from the price online, much cheaper online, anyway i paid the price online. lastly my car battery went flat as a result of me forgetting to switch off the inner light. none of the employee could help me jump start my car even my have got the kit. They finally offered to help after my friend arrived.
24 January 2025
Reply from poltronesofà - Colchester
Good Morning Mr Apelua,
I hope you are well and thank you for your 2* Review.
I have tried calling you to discuss your concerns, sadly I was unable to speak with you, therefore I have taken this opportunity to reply to your review.
I am very sorry to read that our dedicated store staff where slow and helping you and that you were in the store for over an hour, we do hope that once you have selected your furniture the advisors are able to complete the sale as quickly as possible, unfortunately if the store is busy this can sometimes cause delays.
I have review the cost of your sofa and compared it to the price on our website for the Ferndale 2 corner 1 RHF Chaise and it is more expensive that the cost that you have been charged.
In regards to the staff being unable to assist you when your car battery went flat, they are not insured to do this in case any damaged is caused.
If we can help you any further please feel free in contact us on 0191 7313300
I hope you enjoy your weekend.
Kind Regards
Laura - ScS Social Media Team
The lady who served us was very helpful…
The lady who served us was very helpful even offering cups of tea which went down well so it was good for all of us
23 January 2025
Great service
Simon and Chris who delivered were very helpful and friendly.. love my new sofa..
Staff in shop were great and kept in touch with my delivery date.. very happy
thank you
21 January 2025
Unprompted review
Simon and Chris were brilliant today…
Simon and Chris were brilliant today very polite and explained everything made sure I knew how to use the recliners
21 January 2025
Unprompted review
The lady who we dealt with was very…helpful
The lady who we dealt with was very good and helpful
18 January 2025
Zoe the young girl
The young girl Zoe was brilliant she listened to us about what I wanted. She talk things through she didnt push to sell. We enjoyed talking to her.
18 January 2025
Ann spent a lot of time helping me…
Ann spent a lot of time helping me choose furniture to suit my room & requirements.Having her help made a huge difference to me especially as I live on my own. I went away to think about & she was there to help me through the purchase process
17 January 2025
Was very pleased with the friendly…
Was very pleased with the friendly professional delivery drivers removed shoes on entering too
17 January 2025
Unprompted review
We had a brilliant experience buying…
We had a brilliant experience buying our new sofas. We met a sales person called Zoe who was very friendly, helpful and professional.
16 January 2025
very helpful store assistant
26 November 2024
Reply from poltronesofà - Colchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Colchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Colchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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