A very friendly and helpful assistant who wasn't pushy but explained everything well and made the purchase go smoothly. Great choice of sofas at affordable prices and payment options to suit all. Well... See more
Company replied
Location
Switch locationUnit 6 Kingsditch Retail Park,, Kingsditch Lane, GL51 9PX Cheltenham, Gloucestershire,, GB
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See what reviewers are saying
Andy and Liam (Cheltenham branch) were fantastic from the start of our discussion, to the follow up visits and when placing our order. They went above and beyond to help us find our perfect sofas. The... See more
Very helpful member of staff attended to us. Just the right amount of Friendly. Found furniture that matched my brief and budget, which was great. Only frawback to our visit was that we had a bab... See more
Company replied
Customer Service second to none. Liam was patient, knowledgeable and helpful. Not at all pushy. My daughter and I wandered around the Cheltenham store at our leisure, trying all all the different op... See more
Company details
About poltronesofà - Cheltenham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 Kingsditch Retail Park,, Kingsditch Lane, GL51 9PX, Cheltenham, Gloucestershire,, United Kingdom
- 01242 541050
4.6
Excellent
1K reviews
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SCS offer great sofas & service
John & Scott our delivery guys were amazing! Friendly, super helpful and got our new sofa into the room we wanted it.
The new sofa itself is so comfortable and exactly what we’d hoped for. SCS have been pleasant and easy to deal with from the start.
1 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service provided by Chanelle
Excellent service provided by Chanelle! Not pushy, very friendly and made buying sofas a stress free experience. Thank you!
6 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great communication from the company…
Great communication from the company and the two delivery guys giving clear times for delivery.
Rhys and Josh were fantastic very helpful and extremely polite,
Efficient and respectful of our home
12 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Impossible to track or contact
The sales staff were pretty good and we placed an order for two sofas. We had an email update last week with a link to their tracker, good news it was almost here and earlier than expected. We now have no idea what is happening as the tracker hasn't worked for the last 5 days, the online chat seems to be permanently offline and no one answers when you call, you just sit there listening to pre-recorded messages, pressed 1 for a call back and still nothing. Really unimpressed with the aftersales service!!
Updated on 11/11/24 - I have sent over the details that were requested in the Trustpilot reply from SCS but haven't had any response so far. Tracker and online chat are still not working.
9 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Good Morning Jules,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that you have been unable to contact us for an update on your order.
We are experiencing a high volume of enquiries but are working to get back to all customers as quickly as possible.
If you would like to send us over a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.
Kind Regards
Lynsey
Customer Experience | ScS
Excellent service from Alex at SCS…
Excellent assistance from Alex at SCS Cheltenham. He patiently explained the various options available to & help us select the perfect sofa for us. Thank you Alex.
3 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Cheltenham store
Tan from the Cheltenham store gave us a great experience, explaining the delivery and finance options available. We put our sofa order through and are excited for the delivery.
2 November 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great
The delivery date was confirmed a couple of days in advance, as well as a timeframe being given the day before. Alex and Charlie called us half an hour beforehand to confirm they were on the way which was really helpful. Our furniture was delivered quickly and all put in exactly where we wanted it.
29 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful servise Mathue was great…
Very helpful servise Mathue was great would shop again thank you
21 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Awful delivery
Ordered a sofa and a chair 3 months ago when the sales person gave us a delivery date. 3 days after supposed date still no sofa. Phone customer support to be told the sales person lied and that isn’t a delivery date but in fact a manufacturing date where it will be finished being made. And a new “estimated” delivery date of upto 25 days after we were originally told delivery. A man who is disabled and with a broken back expecting a sofa on a date it was never going to arrive, and had arranged removal of old furniture for the delivery date so now has nothing.
Maybe some extra training for staff on what a delivery date is or simply asking staff not to lie and make promises they have no idea about would be a good place to start
22 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Good Afternoon Mark,
I hope you are well and thank you for your review.
I am very sorry to see you are still awaiting on your delivery. I can understand how disappointing this may have been for you.
So we can take a look into this, please send a screenshot of your review to socialmedia@scs.co.uk with your order number or address and postcode.
Kind Regards
Tegan
Customer Experience | ScS
Had a very good experience
Had a very good experience. Very pleasant and helpful staff. Very pleased with Chanelle who was very helpful and patient all along. Certainly recommend.
19 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Customer service and support
Me and my partner walked into SCS in Cheltenham with our measurements when we were greeted by Oliver. He was very knowledgeable about the items on hand/on sale and we found an ideal sofa.
We purchased the sofa and arranged a delivery date, to then discover we would both be out the day of. I phone customer service to rearrange and Lisa was very helpful in the situation👍
18 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brodie sofas
Can't fault experience from order to delivery. Dave and Scott rang with a delivery time update and arrived at the alloted time. Both are customer focussed and super efficient, from unpacking to assembly and then removing all the boxes.
Hats off to them both.. They definitely deserve some nice new Milwaukee drills :-)
18 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofa delivery
Dai and Scott were very helpful and placed the sofa where we wanted it!
18 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Me and my partner came to SCS…
Me and my partner came to SCS Cheltenham on the 15/10/24 for our first sofa for our first home. We were really happy with the service we received and got the best deal that suited us all thanks to Ollie.
Ollie was very friendly and knowledgeable in helping us find our dream sofa. Thanks so much!!
15 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Russell and Simon delivered our sofas…
Russell and Simon delivered our sofas with care and professionalism and were on time. Many thanks
15 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fantastic delivery
Fantastic delivery. Russell and Simon very helpful. Even though things were a bit awkward for them .
15 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service today from Chanelle…
Excellent service today from Chanelle and Alex when choosing a new Sofa at SCS Cheltenham. Very knowledgeable and informative on the one I chose and explained the next steps process in great detail, thanks guys 😊
9 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good customer service Mathue went above and beyond to look…
Mathue went above and beyond to look for a particular piece of furniture I was looking for he gave me sound advice. He was patient while I phoned my family. He was not pushy and there was no hard sale. Would definitely return to purchase other items and I would definitely ask for Mathue
6 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Helpful staff
Helpful staff, clear pricing, free delivery
Would of liked to of had removal of my old sofa's organised by scs
7 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service 5 ⭐️
Very polite professional and friendly deliver men Dai and Scott were very friendly snd helful
1 October 2024
Unprompted review
Reply from poltronesofà - Cheltenham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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