poltronesofà - Bristol Imperial Reviews 

1,442
TrustScore 4.5 out of 5

4.6

Unit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ Bristol, GB


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Rated 5 out of 5 stars

Everyone was super friendly and very helpful. We got treated lovely , so thank you to everyone there and to the young man that helped myself and my husband. We picked a lovely three piece suite the o... See more

Rated 5 out of 5 stars

We made two visits to the Bristol Imperial store and were welcomed very well. the first visit was to generally view what was available. We were helped by Joseph who was extremely helpful and was able... See more

Rated 5 out of 5 stars

The showroom staff were informative and made my four visits really relaxed. I loved the selection of different colours and textures. This doesn’t seem to be promoted well on the advert?The little sof... See more

Rated 4 out of 5 stars

I purchased my 2 seater sofa at Imperial Retail Park. Found the staff very helpful, in the manner they answered my questions. Delivery 2 gentleman who kept me informed well on the day of the del... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Bristol Imperial

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ, Bristol, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,442)

17,754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BDW-1112-346

The staff in the shop were so helpful and kind. They helped me organise the delivery when I was leaving that day for holiday. The delivery crew were quick, efficient and friendly

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery team

Andrew and Huw called in advance, delivered within slot provided, carried everything inside and left boxed as requested.

Also gave me instructions on how to assemble as hadn't moved yet.

Top lads

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Popped in to scs today to see if they could help me with a sofa and chair, needed it to be delivered as soon as my house purchase gos through. Met Sam in there (hengrove store Bristol) a assistant i must say he was fantastic so helpful made my buying experience so nice. He was reassuring that I could change date to suit, and gave me all the help I needed. THANK you Sam nice to meet someone who is not pushy but knowledgeable and helpfull.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Bristol Imperial Park

After a couple of different visits to see if I still liked the sofa I finally purchased it.....Sam from the imperial park Bristol branch was the perfect salesperson....he took me through all the different options for colour, material plus payment with much of patience after my many questions.....Sam is definitely an asset to this company

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Called into Bristol branch at Imperial…

Called into Bristol branch at Imperial Park and was greeted by Scott. We had a look around, no pressure to buy. Saw a sofa we’d liked but decided to look else where. Called back about an hour later and Scott remembered we were there earlier. Bought our sofa and arranged delivery after Christmas. The whole experience was dealt with professionalism and friendliness. Great team!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with my new sofa and…

Very pleased with my new sofa and recliner thank you and the two delivery men , they were very good and polite all the time and were very helfull , they were very helpfull towards me , as I had a kidney operation 10 days ago , they put my old recliner in my garden ready to be taken away by my brother to weekend to the tip , so i can say i am very pleased with everything yesterday

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great tracking

Great tracking, kept up to date with arrival time. Respectful on property, put together quickly, clean, tidy, professional and friendly. Thank you

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't have been better

On a boiling hot day, the two delivery lads worked so quickly and efficiently. It was quite a work out for them! Excellent service, excellent product. One very happy customer. Thank you.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Delivery day

I had a call from the guys in the morning giving me rough guide to time they would be with me, which they managed to arrive by.
Both guys were very polite and handled my new settee with great respect.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from Start to Finish

* In store, salesman (Allan) was welcoming, polite, knowledgeable and friendly not pushy or overbearing. He gave you time to think and make choices. Excellent.
* The whole Sales team was very supportive.
* Delivery. The updated arrival time incredibly useful.
* The team was extremely efficient and worked well together.
* Each person had specific jobs to do and so the whole unloading and installing process was completed swiftly.
* Each member of the team was polite, friendly and courteous.

23 May 2025
Unprompted review
Rated 2 out of 5 stars

Good afternoon.ive bought a sofa with…


Good afternoon.ive bought a sofa with you and it came with damage witch the guy came to sort today.
What I've got a problem with is that though his done all he can I'm now left with a permanent scar on it, so as a first time buyer I've not had the best of experience with the overall thing so I think I'm entitled to some sort of compensation for my upset, I'm not going to leave a review until I hear back from you.
Also I dont want my conversation to others be a bad one as that might put future customers off coming to scs,
I do hope you understand my upset.

16 April 2025
Unprompted review
poltronesofà - Bristol Imperial logo

Reply from poltronesofà - Bristol Imperial

Good Afternoon Alice

Thank you for leaving a review.

I can see that you have previously left the same review. We have responded back to the original review.

As this is being dealt with on the previously review we would ask you kindly if you can delete this review.


Kind regards
Lucy - SCS Social Media Team

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