Everyone was super friendly and very helpful. We got treated lovely , so thank you to everyone there and to the young man that helped myself and my husband. We picked a lovely three piece suite the o... See more
Location
Switch locationUnit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ Bristol, GB
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See what reviewers are saying
We made two visits to the Bristol Imperial store and were welcomed very well. the first visit was to generally view what was available. We were helped by Joseph who was extremely helpful and was able... See more
I purchased my 2 seater sofa at Imperial Retail Park. Found the staff very helpful, in the manner they answered my questions. Delivery 2 gentleman who kept me informed well on the day of the del... See more
Company replied
Great settee & chair. Disliked having to pay extra for different colour choice of fabric. (Even though fabric chosen was the same as display model). Seems a little underhand charging a lower price... See more
Company replied
Company details
About poltronesofà - Bristol Imperial
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ, Bristol, United Kingdom
- 0191 731 3300
4.6
Excellent
1K reviews
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Great delivery communication
Had our furniture delivered today from SCS. Everything went as planned. A text message the night before giving us a planned delivery slot.Then a message an hour before on the morning of delivery. Delivered ontime. All packaging removed furniture assembled and tested. Thanks John and Huw.
6 December 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service from George at ScS
We went into the Bristol imperial park
store just to have a look at prices for sofa beds. Got chatting to a guy called George who was extremely helpful in explaining the differences between the model types available, and although we hadn’t planned to. We bought one!
4 December 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
F// class customer care welcomed as…
First class customer care welcomed as soon as we entered store at Imperial Park Bristol very helpful staff too ! enjoyable experience .
4 December 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Need more communication
Well ordered my sofa 2nd sept
Paid in full in store
was told delivery middle of November
sill waiting for a email to arrange delivery
Not able to track sofa as says website
not working
and on top of this the store Where it was purchased is undergoing a six week makeover so nobody there
I have tried to email no reply requested call back three times and not one call 68 min wait on lines today so fair to say Shocking customer service
help me scs need more Communication it’s a lot of money can’t review the sofa because I haven’t even seen it🙄
28 November 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Hello Hayley,
I hope you are well and thank you for your review.
First of all I would like to apologise that you have not been provided with an update for your order, I can completely understand how disappointing this must be for you.
Please send me over a screenshot of your review, along with your order number starting with S7 or S0 or the delivery address and postcode to socialmedia@scs.co.uk and I can take a look for you.
Kind Regards
Lynsey
Customer Experience | ScS
Well laid out store no pressure on…
Well laid out store no pressure on sales. Salesman we dealt was named Steve. Store imperial park hengrove bristol
27 November 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Hi first time have used your store very…
Hi first time have used your store very impressed the
Salesman was very helpful took me around the store with tape measures for small two seater sofa which I have to have as I am moving from house to a flat so that’s why awarded five star👍
22 November 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very lovely lads quick safe delivery…
Very lovely lads quick safe delivery couldn't of asked for more thank you
22 November 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery driver russel and simon were…
Delivery driver russel and simon were great took all packaging with i didnt expect
20 November 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great Service
Relaxed & no pressure sale from Allan over at Bristol Imperial,through to delivery from Jayden & Alex who went the extra mile getting my sofa up to my first floor flat.
Great service from start to finish.
Thanks Nathan.
21 October 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from Simon and Russell…
Great service from Simon and Russell today delivering our furniture. Kept us informed on delivery time, friendly and helpful when arrived
8 November 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
New sofa
Daniel and Huw and other team member delivered my sofa today. Really nice men very friendly and had some banter with us. Very respectful of my home and was able to give cleaning tip's. Real credit to the company many thanks Mairead
8 November 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Furniture delivery BDW-981-759
Tracking my delivery didn't work when delivery arrived Scott and Dan worked very hard putting my furniture together, lovely guys, thank you very much Scott and Dan much appreciated.
31 October 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery service from Charlie and…
Great delivery service from Charlie and Nicky. Very pleasant and kept us informed at all times throughout the delivery process. Very impressed with SCS from start to finish. Would definitely recommend to others.
21 October 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Kept me informed right through to…
Kept me informed right through to furniture being delivered. Delivery men were very pleasant couldn't ask for anything better
7 October 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We visited the Bristol Imperial store…
We visited the Bristol Imperial store on 4th Sept. We were approached by the salesman Allan, he asked what we were looking for and advised where in the store to look, then left us to view on our own and to ask if we need any further help or information. He was extremely helpful when we wanted more information on price and delivery etc. We didn't feel under any pressure and were left to carry on viewing and making up our minds on what we wanted. He looked after us so well and gave us all the information we needed and what the next steps would be.
7 September 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great service, from purchasing through to delivery which was efficient. The delivery guys were friendly and polite. They removed all packaging from our furniture and took it away with them. No hesitation in using them again.
27 September 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Quality of furniture and excellent…
Quality of furniture and excellent service from delivery
27 September 2024
Unprompted review
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Helpful staff who listened to me and…
Helpful staff who listened to me and came up with good suggestions
19 September 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent customer service from…
Excellent customer service from Michael. No pressure for a sales was made and all our questions were confidently answered.
14 September 2024
Reply from poltronesofà - Bristol Imperial
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Service wasn’t great
Haven’t received my sofa yet should be a few weeks. But the in store service I had was ok but not to say I would recommend. Wasn’t helpful with my taking a swatch home as I’d I wanted to match my walls at home with the colour but I did my own research and found out I could or a sample online. Then after purchasing my sofa which gone up about £459 for ‘foam cushions’ I was a bit unsure how it had came to this price but they lady hadn’t mentioned it.. anyway went home looked online and the lady hadn’t taken off the in the sale price. Anything for extra commission eh?! Rung customer service they sorted this out for me, but then had to return to store to edit my credit agreement. So a lot of faff, wish I had ordered online after seeing the colour just for the inconvenience I had with it all.
18 September 2024
Reply from poltronesofà - Bristol Imperial
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your experience with us did not meet your expectations on this occasion and please accept my apologies for this.
I can see that the price match has been applied for you and I will certainly pass on your comments to the store so that we can improve on our service moving forward.
Kind Regards
Lynsey
Customer Experience | ScS
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