poltronesofà - Blackburn Reviews 

1,373
TrustScore 5 out of 5

4.8

5 The Peel Centre, Whitebirk Drive, BB1 3HT Blackburn, Lancashire,, GB


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Rated 5 out of 5 stars

Very quick, efficient process from the purchase all the way through to delivery. New bed settee ordered and delivered in 4 weeks well ahead of schedule. Product looks and feels very good quality and... See more

Rated 5 out of 5 stars

Very helpful caring knowledgeable staff, felt valued as a customer was offered water when entering the store by a lovely lady. Will definitely advise friends and family to shop at SCS Blackburn

Rated 4 out of 5 stars

Great friendly service. The staff certainly appear to take pride in the layout of the shop and the products they sell. Unfortunately, we were disappointed to find out that the sofas we bought would... See more

Company replied

Rated 5 out of 5 stars

Great welcome, helpful staff, good selection and found what we wanted in minutes. The complementry water made it a pleasurable experience. Looking forward to delivery day and years of comfort. We've... See more


Company details

  1. Furniture Store

About poltronesofà - Blackburn

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 5 The Peel Centre, Whitebirk Drive, BB1 3HT, Blackburn, Lancashire,, United Kingdom

  • 0191 731 3300

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,373)

15,277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality, cheaper and better than Sofology, with far better customer service

Very quick, efficient process from the purchase all the way through to delivery. New bed settee ordered and delivered in 4 weeks well ahead of schedule. Product looks and feels very good quality and would be equivalent to top of the range Sofology at half the price. The price generally, when comparing like for like with other brands, is significantly cheaper whilst beating the quality. Completely bespoke offering if required also. Would definitely recommend.

7 July 2026
Rated 5 out of 5 stars

I made my order over the telephone

I made my order over the telephone, Patrick form the Blackburn store sorted my order out and was very polite, informative and everything was completed with ease. Very happy so far with my order experience and I look forward to sitting on my sofa when it arrives.

7 July 2026
Rated 4 out of 5 stars

Great friendly service

Great friendly service. The staff certainly appear to take pride in the layout of the shop and the products they sell. Unfortunately, we were disappointed to find out that the sofas we bought would not be delivered for another 6 weeks or so because they wanted to wait for replacements to arrive and that means that our sofas (which have been paid for) would remain on display on the shop floor during that time. This is something we are not really happy about.

30 June 2026
poltronesofà - Blackburn logo

Reply from poltronesofà - Blackburn

Good Morning,

I hope you are well and thank you for your email.

I am pleased to see that you found the team to be friendly whilst placing your recent order with us however I am sorry that the lead time regarding delivery is disappointing for you.
Should you need to discuss any aspect of your order with the store then please call on 0191 7313300.

Many thanks,
Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Great buying experience

Great welcome, helpful staff, good selection and found what we wanted in minutes.
The complementry water made it a pleasurable experience. Looking forward to delivery day and years of comfort. We've choose SCS for the 25 years plus, wouldn't but elsewhere.

20 June 2026
Rated 5 out of 5 stars

Sidra and Damien @ the Blackburn Store

Sidra and Damien @ the Blackburn Store

From the monent we went into the showroom (2 days before we ordered), it was a nice greating and non pushy sales experience.

Sidra, greeted us and was very pleasant, helpful and just really nice. I'm a sales person by trade and so I hate hard sell - let me tell you she was the ultimate professional, and with her colleague Damian, made us both feel easy.

After walking around the store, we centred on a sofa that looked amazing.

From that moment, both Sidra and Damian were amazing in terms of talking us through the product. If you want a good buying experience, this was it !

So we came back 2 days later (after calling to see when they were both working) and ordered strtaight away - again they made sure everything was right. I love this as both a consumer and a sales person as they really care.

Only thing I can finish on is to say thse guys were amazing. Put your trust in them. Thank you Sidra and Damian. John, Kelly & Buddy.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

No hard sell

No hard sell, stock and availability much better than other manufacturers, good knowledge of salesperson.

4 June 2026

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