Great furniture with an amazing lasting fragrance

Exellent service and a good knowledge of your furniture even the Italian pronounciatiion and the only incentive we got was the price so we bought not one but two riser/recliner chairs

Fantastic company with lovely choices of sofas and chairs.
Blake was extremely friendly, In helping me choose the right style of sofa, fabric and design.
Great new look to the store

Absolutely fantastic service from start to finish. Michael was so helpful, friendly and knowledgeable without being pushy at all. He really took the time to listen to what we were looking for and made the whole process of choosing our sofa so easy. We felt completely looked after and would highly recommend him and the team. Excellent customer service!

Explained the sofas well especially around the comfort part and showed us to a few to try to eliminate what we felt was les comfortable.

Great Service! Michael our salesman was top notch from start to finish.

Great help from Blake today choosing a sofa bed. Took his time with us very patient helping to choose colour and material. Definitely recommend.

Blake took the time to go over all my options of sofa style, and colours. Very laid back shopping experience. I now have a fabulous sofa arriving in time for Christmas

Michael is a Brilliant salesman, nothing was too much trouble (love the aprons ) thoroughly recommend visiting there

Lara was so helpful and patient. I didn’t feel rushed at all to make up my mind and any suggestions she made were good

Furniture delivered on time 21st Aug didn’t realise backs came seperately , delivery men assembled sofas on closer inspection the two seater back moved back and forward and the armchair had a gap between back and armrest
The three seater was fine no movement no gaps footstools fine they organised independent company to come out the first available date was 22nd sept ! However then received call later that day to say they had some one in area would visit following day great we thought
Just had technician visit he was very knowledgeable he took the bottom of sofa took out back tightened up rails refitted said one of rails was installed upside down however after all that there is still movement in one side of sofa also gap in chair narrowed slightly but after calling his technical manager I was told both these issues meet tolerance levels expected in the furniture?? And he had to say it was a failed claim but I could tick box to disagree if I wished of course I disagree the three sofa back is solid no movement as is the chair back so why should we accept the two seater moving ? And the gap in chair arms does not appear in three seater sofa they sit flush which by the way so does the display sofa in the store in Aberdeen and the back doesn’t move surely we should have received what we saw in the store ? We also at no point were advised by salesman that this may happen on the sofas we get delivered I appreciate the technicians help today and it is slightly better but now awaiting a call from Scs for them to explain why I have a sofa different from the display model i was sold from at the moment I wouldn’t recommend them to anyone instore service good up to point of placing order but if quality is this inconsistent very disappointing for money paid

Got lovely service from Lisa. Lovely shop with a sofa for every occasion. Looking forward to delivery.

Received delivery 21st Aug of 3 seater sofa 2 seater sofa armchair and 2 footstools wasn’t aware the backs of furniture came seperately to slot in delivery crew very good assembled furniture however the 2 seater sofa back moves back and forward and makes creaking noise I believe manufacturing fault and armchair one side of back doesn’t sit flush with an inch gap to arm again I believe a manufacturing fault followed reporting system ( can’t speak to human !) filled out form and uploaded pictures automatic response was I will be contacted in 5 days I hope problems can and will be resolved promptly
Also still awaiting adjustment to finance total as furniture came in promotion before delivery and store manager put in manual adjustment but still not reduced on finance been told for past 6 weeks different things about it being corrected now told they don’t do it until goods delivered
I feel the service instore whilst buying was excellant but staff knowledge and communication since regarding this matter has been poor and frustrating
I emailed head office customer services two weeks ago asking for email confirmation this would be actioned but so far not had the courtesy of an acknowledgement or reply poor service from head office I believe can set the standards delivered throughout their stores
We like the furn and understand problems can occur I just hope it is responded to quicker than my ongoing issue with change to order price

Shout out to all staff who were great. Michael who we dealt with mainly was fantastic, great customer service & knowledge, nothing was a problem .

Friendly staff , large range to choose from , very happy with 2no recliners purchased , delivery guys were very helpful

The delivery people were bang on time and carried out the delivery and set to a very high standard Very professional people

Came on time, installed and finished delivery without any hassle. There was also phone call prior to confirm delivery.

Excellent service!

Still waiting for communication re delivery of our order! 3 months since we ordered and paid for our 2 recliners!

Any update would be appreciated..

I had a great experience with Michael today, who was extremely helpful and patient when helping me choose the right sofa. He listened to what I was looking for, gave me great advice, and made the whole process easy and stress-free. I’m really happy with my choice and would definitely recommend Michael for his excellent customer service!

Do not buy from this company. The after care if you have a problem is non existent, I am now having to go to trading standards as they seem to thing a 4/5 inch gap is acceptable between seating cushions on a new sofa. I haven't even had it a month and they are not interested. Take your money somewhere else where the customer has some kind of say after. If I new how to put pictures on a review I would but they will be on social.media anyway.