Screen With Envy Reviews 9,792

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting their quality, durability, and aesthetic appeal, noting how they enhance their gardens or homes. Many also appreciate the careful packaging, ensuring items arrive in good condition. However, some people were dissatisfied with the refund process, reporting significant difficulties and delays in receiving their money back. There's also a mixed experience regarding order fulfillment and delivery, with some customers experiencing quick and efficient service, while others faced considerable delays, unfulfilled orders, and issues with items arriving damaged or incomplete.

What people talk about most

Product

People report positive experiences with product, often praising the excellent quality, durability, and... See more

Order

Users describe ambiguous interactions with order. While some customers report positive experiences, such as... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and efficient... See more

Refund

Clients share negative opinions on refund experiences. Many reviewers report significant delays, with some... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent craftsmanship, with products... See more

Based on these reviews

Rated 3 out of 5 stars

Update 5-2-26. I can see that FH Brundle who now own Screen With Envy appear to have no connection with Lynn and Thomas Birkert who provided such appalling customer service. I have therefore change... See more

Company replied

Rated 4 out of 5 stars

These screens have made such a difference to our previously boring back garden. The pattern looks beautiful when the afternoon sun shines through it - creates lovely shadows. Installation was a bit f... See more

Rated 5 out of 5 stars

Well done to the new owners for doing a great job rebuilding the company's reputation. My trellis arrived quickly (ordered Friday, arrived Tuesday), were in prefect condition and looked as per the we... See more

Company replied

Rated 5 out of 5 stars

Third purchase from “Screen with Envy” Panels are well made and look lovely on my fencing! Package was well presented and 3 screens arrived without damage! Also, parcel came earlier than expected!... See more

Company replied

Rated 5 out of 5 stars

From the placing of the order to delivery I was kept up to date every step of the way. Only problem was I didn't have it. To be honest I was worried and fired off a cross email to which I didn't expe... See more

Company replied

Rated 5 out of 5 stars

These screens have totally transformed our boring old garden. I was worried about fitting them myself but it was dead simple in the end. The material feels really sturdy and hasn't faded at all despi... See more

Rated 5 out of 5 stars

5 stars! On packaging alone!! Great care has been taken to protect the items. I ordered 2 lots within 24 hours of each other, but luckily both orders arrived together. Beautiful design. And onc... See more

Company replied

Rated 5 out of 5 stars

Super happy with my two most recent purchases from this company. I just returned this week to purchase 3 more screens on a sale package and they arrived less than 48 hours later. They really are worki... See more

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Rated 5 out of 5 stars

I ordered a set of three 5mm medium Alhambra screens in the sale on Feb 14th, they were delivered on the 17th, perfectly packaged in thick, recyclable cardboard. The new owners have certainly addresse... See more

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Rated 1 out of 5 stars

Only 50% of our order was delivered, no help from company and when they did reply, lots of empty promises. What did arrive had water damage and metal elements were rusty. Remaining items never arrived... See more

Rated 5 out of 5 stars

Had ordered from this Company a few years ago and had a terrible experience so was a little wary when placing my order but the new owners have totally turned it around. Excellent efficient service: p... See more

Company replied

Rated 1 out of 5 stars

Cancelled my order within hours of placing it and cancelled it as per my consumer rights. The telephone number is cut when you dial it and the emails remain unanswered. I can’t recommend them. Be very... See more

Company replied

Rated 5 out of 5 stars

I bought 10 large kurplunk screens for a project I was working on in my garden 6 years ago, these screens are brilliant they still look brand new. I’ve bought another 3 for another project. Very quick... See more

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Rated 5 out of 5 stars

Fast efficient service. Box was damaged on arrival and FedEx driver recommended checking item on delivery before I accepted it which I did and item was really well packaged inside so no issue. Beaut... See more

Company replied

Rated 1 out of 5 stars

Order placed 05/10/2024. Immediately delivery delays & numerous excuses. Requested refund 27/01/2025. More excuses as to why I did not receive my refund. Now 20/06/2025 still no refund. Going through... See more

Rated 1 out of 5 stars

Very poor, would give zero stars if I could. Placed an order in April. Despite chasing multiple times, still no dispatch. They are claiming issues with their courier but with the number of couriers no... See more

Rated 1 out of 5 stars

Company no longer exists even though they are still trading on their website. spent £200.00 on screens NOTHING received. does not respond to several emails, and through the company given on Trustpilot... See more

Rated 1 out of 5 stars

DO NOT order from this company... ordered in February and its now August and no panels.... sent many many e mails as cannot reach on the phone.. kept getting told its a courier change issue, then loo... See more

Rated 1 out of 5 stars

Ordered screens in May. They said delivery in 2 weeks. emailed several times but each time they extended the time scale stating they were trying to organise a new delivery company. I cancelled in mi... See more

Rated 1 out of 5 stars

Placed an order on 30th June for 2x Trellis. Received an order confirmation but still waiting for my delivery. Have emailed but still no communication from them. Will log a dispute with my credit... See more

Rated 5 out of 5 stars

Bought three small screens to create a nice area around our garden bench. They were simple to position and connect together. Amazing how such a small change has made the garden feel much more luxurio... See more

Rated 5 out of 5 stars

Pleased to receive my screens at a good price I ordered the large screens in 2021 and very pleased with them so I thought I would order some medium ones, not had a chance to put them up yet

Company replied

Rated 5 out of 5 stars

Bought one of the screens to use as wall art in our dining room and it's stunning. The pattern creates lovely shadows when the light hits it. Everyone who visits comments on it straightaway.

Rated 5 out of 5 stars

Put up the pergola last weekend and what a difference it's made to our boring patio. It was a bit of a faff to construct but the instructions were clear enough. Already planning our first garden part... See more

Rated 5 out of 5 stars

Ordered from Screen With Envy on a couple of occasions and delighted with everything. The product (5mm screens), the prices and prompt delivery. Wouldn't hesitate to order again.

Company replied

Rated 5 out of 5 stars

Screens arrived next day, you cannot fault the ease of online ordering and fast delivery, brilliant screens and a great price

Company replied

Rated 5 out of 5 stars

3rd lot of screens arrived quickly, , 2 installed, rest to do at the weekend, really do make a difference to the garden , great service and product

Company replied

Rated 5 out of 5 stars

2nd order placed this year, arrived quickly again and very pleased with the medium screens, brilliant quality and price, even got free shipping, will be ordering 3 x large soon to complete my project... See more

Company replied

Rated 4 out of 5 stars

Had these up for over two years now in all sorts of British weather. Haven't had to do a thing to them unlike my neighbour's wooden fence that needs treating every summer.

Rated 5 out of 5 stars

The Moucharabiya screens cost a bit more than I'd planned to spend but they're worth it. You can tell they're quality as soon as you take them out the box. I've had them for over a year now and they... See more

Rated 1 out of 5 stars

Placed an order in May. Order still not arrived. Updates I assume are AI generated as there is zero clarity on when the order will be received. I’ve asked 3 times for a refund still nothing. Like othe... See more

Rated 1 out of 5 stars

I've given up. Gave them so many chances to refund me and today have made a charge back on my credit card. I ordered screens in March and it became apparent they were never going to turn up. Issu... See more

Rated 3 out of 5 stars

I ordered 12 screens 3 was damaged email them about the damage screens still no replacements 4 days waiting still no email Nothing at all off them not happy

Company replied

Rated 5 out of 5 stars

Came across this company by chance whilst browsing and would totally recommend them. From ordering to delivery to the products we bought everything was seemless and professional. Can’t wait to put our... See more

Company replied

Rated 5 out of 5 stars

Amazing service ordered them and delivery was next day! Yet to start our project but sure will look fabulous once in situ ❤️

Company replied

Rated 1 out of 5 stars

These people are scammers. They lure you in with low prices, take your money and don't deliver. I have spent 4 months trying to get the screens that I ordered and have had every excuse from a new fulf... See more

Rated 1 out of 5 stars

Ordered 4th July never received the goods got fobbed off saying they were changing courier then changing supplier, asked for a refund they said they processed it but still 15th Aug 2025 not received.... See more

Rated 1 out of 5 stars

Placed an order for one of my customers for some trellis in March still hadn’t received them in June! I was given excuse after excuse ref courier issues! Like many other customers I can’t believe... See more

Rated 1 out of 5 stars

I'm another who should have read the reviews before ordering, but I have used them before and needed more of the same trellis. My order has been booked and paid for since the beginning of July. No tre... See more

Rated 5 out of 5 stars

Great service. Had a problem with first order but was quickly resolved efficiently great items will definitely order more 🌟🌟🌟🌟🌟

Company replied

Rated 1 out of 5 stars

We ordered some screens and was told there was a delay but would we wait all was great at first but every time I asked how long promises after promise , so after 6 mths ( as we really wanted to wait... See more

Rated 1 out of 5 stars

Just don't touch with a barge pole!!! Goods ordered and paid for never arrived despite multiple email chases and promises including for refund once cancelled. Have received reimbursement from my bank.... See more

Rated 1 out of 5 stars

I ordered screens in June and after waiting a number of of weeks for delivery emailed the company who told me they were having trouble with their distribution company. It’s now October and despite... See more

Company replied

Rated 5 out of 5 stars

Easy to order online. The screens were a bargain price and although we haven’t put them up yet they look lovely. The packaging was extremely strong and arrived promptly.

Company replied

Rated 1 out of 5 stars

Absolute shocking service. After waiting 5 months still haven’t received my purchase. Asked 4 times for a refund but are just ignoring my emails. If I could I would be a zero from me. Obviously goin... See more

Rated 1 out of 5 stars

I don’t believe any of the recent reviews. I ordered screens over six weeks ago with a two week delivery. I’ve repeatedly asked for a delivery date and been fobbed off. Extraordinarily today I... See more

Rated 5 out of 5 stars

Ordered for the first time and they came very quickly. The box was wrapped nicely so no damaged edges. Thank you. They are lighter than I thought but that’s better for me. Product looks like the pictu... See more

Company replied

Rated 1 out of 5 stars

Avoid at all cost. This is not a reputable company. Placed order on 12th June 5 -9days delivery. After 10 days contacted them asking for an update. Told that they were having problems with... See more

Rated 1 out of 5 stars

I don’t recommend as the quality of the product is not worth the price. It’s really hard to get in communication with this family run business. I previously purchased a set of screens on 4th August 20... See more

Company replied

Rated 1 out of 5 stars

If I could give zero I would! Ordered decorative panels and posts for a garden project back in February over £1,500 worth and soon became clear I would never have my order fulfilled right from the get... See more


Company details

  1. Garden Furniture Shop

Written by the company

The Screen With Envy assets and website were purchased by F H Brundle in December 2025. We have 137 years of successful trading history and are going to work hard on rebuilding the trust in this amazing brand and product range. Screen With Envy designs and manufactures stunning decorative garden screens, fences, gates and pergolas designed for UK weather conditions - our products are waterproof and require no ongoing painting or treating. Our products are environmentally friendly, as we manufacture from recycled wood and recycled plastic. Established in 2017 we are the UK's original and leading screening company having delivered over 250,000 orders to clients. The website relaunched on Boxing Day 2025. Live stock information is displayed on the website.


Contact info

3.3

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Exceptional experience

Exceptional experience. Ordered screens and they were delivered the next day

9 April 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Peter,

Thank you very much for the 5* review of your recent purchase. It's great to hear that delivery was the next day, we do aim for this wherever possible!

Rated 5 out of 5 stars

I was looking for a product that I…

I was looking for a product that I could use as a trellis that would look good with and without plants growing.
Found this product and due to the great price decided to give it a whirl.

The three panels were probably not envisaged being used how I have used them but with some spacers to hold them away from the wall the climbing plants I have chosen should look great in no time.

The panels themselves are very flexible (bendy), I don't know how well they would hold up to being used as fence panels but for my use, fixed at multiple points they are great

31 March 2026
Unprompted review
Screen With Envy logo

Reply from Screen With Envy

Dear Ross,

Thank you for the lovely 5* review. Your use is indeed one that many clients use to give space for the plants to train up and is a very clever solution.

Our 5mm screens are designed to be flexible and for cladding (or how you have used them!) but we do also manufacture in 16mm thickness which is what would be used for a fence / partitioning scenario.

Rated 5 out of 5 stars

Last purchases for a while but I will be back! …

I’ve made a few purchases this Spring from SWE and I’m sure they won’t be my last. I’ve returned to them because I loved my original screens I got years ago when they were under the previous management. Those screens have been well used over the years and so it’s been time to renew some of them. I have been so impressed by the whole process from ordering to delivery. All my orders have arrived within a couple of days and have been very well packaged and delivered with care. I’ve got my eye on a couple of the bigger 16mm screens for a future project this year and will be back.

10 April 2026
Rated 5 out of 5 stars

Great Service and lovely looking screens

After reading negative reviews I was little bit worried to place an order, but everything went very smooth, communication - didn't have an issue, they reply straight away and very polite in their emails.Screens looks lovely and looks great quality too. very pleased with my order! thank you!

2 April 2026
Rated 5 out of 5 stars

Great screens used behind a pergola

Great screens used behind a pergola. Delivered on time and product as described. Would happily buy again.

2 April 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Chris,

Thank you for the very kind words and 5* review of your recent purchase. The screens are ideal to be used behind a pergola and we're very pleased that delivery was punctual!

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery. Good quality panels.
Well packaged.

8 April 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Sarah,

Thank you for the 5* review of your recent order. We're very pleased you like the quality, packaging and that the delivery was speedy!

Rated 5 out of 5 stars

Excellent screens

Excellent screens, very well made . Delivered very quickly and well packaged. Highly recommend.

7 April 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Robin,

Thank you very much for the 5* review of your recent purchase. We are delighted they arrived quickly and safely and that you are pleased with them.

Rated 5 out of 5 stars

Nice to be proven wrong.

From the placing of the order to delivery I was kept up to date every step of the way. Only problem was I didn't have it. To be honest I was worried and fired off a cross email to which I didn't expect a reply. I was so wrong it was sorted within an hour by a very polite customer support.
Great service and I'm glad I gave this business a chance.

9 April 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Martin,

Thank you so much for the very kind words. We are sorry for FedEx delivering to the neighbouring street but delighted we were able to quickly resolve it to ensure you got your screens.

We are very grateful for your business and appreciate your very kind 5* review.

Rated 5 out of 5 stars

Prompt and smooth delivery

Prompt and smooth delivery

7 April 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Andy,

Thank you for the 5* review of your recent purchase and we're delighted your screens arrived quickly!

Rated 5 out of 5 stars

Screens arrived next day

Screens arrived next day, you cannot fault the ease of online ordering and fast delivery, brilliant screens and a great price

30 March 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Ash,

Thank you for your business and the lovely 5* review of your purchase. We're very pleased that delivery was fast and we do try to offer the best prices that we possibly can!

Rated 3 out of 5 stars

I ordered 12 screens 3 was damaged…

I ordered 12 screens 3 was damaged email them about the damage screens still no replacements 4 days waiting still no email
Nothing at all off them not happy

30 March 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Wayne,

Thank you for your review and we are very sorry that there was damage to some of your order.

You should have received email confirmation of replacements being dispatched to you.

Rated 5 out of 5 stars

5 stars

5 stars! On packaging alone!! Great care has been taken to protect the items. I ordered 2 lots within 24 hours of each other, but luckily both orders arrived together.

Beautiful design. And once i have attached it to the wall( for Jasmine to grow up). I know it will last- unlike timber.

Great offer. Thank you so much. Screen with Envy.

2 April 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Adam,

Thank you for the lovely 5* review of your recent purchase. We do take huge amounts of care with our packaging to try and ensure safe delivery, and we also try to make it as environmentally friendly as we can - it's very satisfying when it is noticed!

As you have noted, once you've attached to the wall you don't have to worry about any sort of treatment or ongoing maintenance.

Thank you for your business, we very much appreciate it.

Rated 3 out of 5 stars

I thought the screens were metal

I thought the screens were metal , I'm not sure what they are made of, either mdf or similar, so not sure how long they will last outside

30 March 2026
Screen With Envy logo

Reply from Screen With Envy

Hello Juillet,

Thank you for your review of your recent purchase. We manufacture in WPC, which is a mix of recycled plastic, recycled wood and resins. The good news is that this material is waterproof and designed for outdoor use! It requires no ongoing maintenance or treatment.

We get many messages from clients when they re-order for new projects saying their screens from years ago still look exactly like new.

Rated 1 out of 5 stars

Cancelled my order within hours of…

Cancelled my order within hours of placing it and cancelled it as per my consumer rights. The telephone number is cut when you dial it and the emails remain unanswered. I can’t recommend them. Be very careful - plenty of people have trouble with them when you look on the internet!

30 March 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Mr Giles.

We dispatch hundreds of orders from our warehouse.

Unfortunately it is not possible for us to locate and hold an order due to the volume that we dispatch. It is also incredibly rare for someone to place an order and then decide within a few hours that they want to cancel it, and it's not something that our systems (or indeed the systems of many businesses) are set up to handle, especially when this happens at the weekend.

We try to dispatch orders as quickly as possible, and in this case the order was placed on a Saturday, and dispatched on the Monday morning. Delivery was then attempted on the Tuesday morning, which you refused. The screen is now being returned to us by FedEx. As we hope you can agree, most customers would be delighted if an order for an oversize item placed on a Saturday was delivered to them on Tuesday morning.

We take your feedback on board, and will look to see if our systems can be changed to deal with such scenarios while still focussing on dispatching orders as quickly as possible.

Since F H Brundle took over the Screen With Envy website in December 2025 you can see all of the verified reviews on this site. We are very proud that the overwhelming majority of verified reviews are 5*, which we believe provides a true representation of the service we provide.

Rated 5 out of 5 stars

Great product

Great product

23 March 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Andrew,

Thank you for the 5* review of your recent purchase. It is lovely to hear you think we make great products!

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. I had a couple of questions via email that were answered very promptly by friendly members of staff. An expired offer was honoured (even though they didn’t have to do this) and it was much appreciated! I ordered my screens on Tuesday morning and they were delivered and in place by Wednesday lunchtime. The screens look great, the service was excellent and I would not hesitate to recommend or use again in the future - 11/10!

25 March 2026
Unprompted review
Screen With Envy logo

Reply from Screen With Envy

Thank you so much for your very kind words. We put customer service at the heart of everything we do and we use FedEx next day delivery. We are very pleased that the members of staff were able to answer your questions and arrange for the expired offer to be honoured. We very much appreciate your business!

Rated 5 out of 5 stars

Easy to use website

Easy to use website, with great choice of products, fast delivery service turnaround and notifications.

18 March 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Jen,

Thank you so much for the 5* review of your recent purchase. We're very pleased that you were happy with the simplicity of the site, and the speed of delivery!

Rated 5 out of 5 stars

Came across this company by chance…

Came across this company by chance whilst browsing and would totally recommend them. From ordering to delivery to the products we bought everything was seemless and professional. Can’t wait to put our garden screens up they look amazing. Thank you will definitely use again

16 March 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Angela,

Thank you for the lovely 5* review. We're very glad you found the entire process simple and that you think the screens look amazing!

Rated 5 out of 5 stars

We’ve used you before so all we’ve done…

We’ve used you before so all we’ve done is replaced the panels that the storm damaged and it’s back to looking amazing at a very affordable price

13 March 2026
Screen With Envy logo

Reply from Screen With Envy

Dear Yvonne,

Thank you for the 5* review of your recent purchase. We're very sorry to hear about storm damage but glad you were able to get replacements at the special offer prices.

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