One of my pot lids had turned rusty after a couple of months. With a lifetime guarantee, I contacted Scoville direct and attached photos of the damaged lid. I got a new one sent out to me.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought two Scoville Neverstick pans, one a frying pan, the other a Wok, through Amazon. I was so happy to receive them and do love the Scoville Neverstick as it seems a good, tough non-stick surfa... See more
Company replied
I only ever buy scoville products. I use the cake tins inside my air fryer because they are absolutely splendid at keeping clean. I have all the saucepans and frying pans too absolutely brilliant ❤️
Company replied
Had an issue with a saucepan leaking from the handle rivets. Contacted the company who asked for photos. Did as asked and they've promised to replace the pan. 1st class service and pleasant and helpfu... See more
Company details
Written by the company
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
Contact info
Whiteacres, LE8 6BB, Leicester, United Kingdom
- reception@imperialgb.com
- www.scoville.me
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy with purchase good choice…
Really happy with purchase good choice on website quick delivery
27 May 2026
Reply from Scoville
Hi Gillian,
Thank you for your feedback!
We’re delighted to hear you had a good experience using our website and your items arrived quickly.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scoville Neverstick + Absolutely a waste of money …
Absolutely a waste of money 2nd time using doing a fried egg, exactly same as first time & it stuck everywhere
3 June 2026
Unprompted review
Reply from Scoville
Hi,
Thank you for your feedback. We're sorry to hear that your experience with your Scoville Neverstick+ product has not met your expectations.
Our cookware is designed to provide excellent non-stick performance, so we're disappointed to hear you've experienced food sticking during use.
Please contact our customer service team at reception@imperialgb.com with details of your product and proof of purchase, and we'll be happy to investigate and assist further.
Best regards
The Scoville Team
Replacement
Very good ordered me a replacement for my damaged pan after a few photos and proof of purchase. I couldn’t fault there customer service and the product they sell.
1 June 2026
Unprompted review
Reply from Scoville
Hi Tracy,
Thank you for your 5-star review.
We’re delighted to hear our customer service team provided a positive experience and were able to arrange a replacement product for you.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Remember to register your warranty
Originally left a 1 star review but in fairness they have resolved the issue so while i have some complaints overall I'm going to give them a 5 for honouring the guarantee because that's all i care about. It did take a very long time and although they've confirmed otherwise i felt like i was getting ai scripted answers and was very frustrated. I figured out the pan had been previously replaced with an incorrect replacement so showed the original pan and it's been sorted now. I just hope i get the pan i originally bought this time as tbh the 'stronger' one was not very good and has wanted replacing almost as soon a i got it compared to the endurance i purchased which was much better. I didn't realise they were different as so similar looking. Would not be recommend the green label pan they sell in the asda.
22 May 2026
Unprompted review
Reply from Scoville
Hi,
Thank you for your feedback. We’re sorry to hear that your recent experience with our team has not met your expectations
All of our customer service enquiries are handled by real people rather than AI bots, as we are committed to providing the best possible support experience for our customers. We apologise for the delay in responding to your enquiry and understand how frustrating this must have been.
After speaking with the team, I can confirm that this issue has now been resolved and a replacement item has been arranged for you. We hope you enjoy using your new product, and please don’t hesitate to contact us if you require any further assistance.
Best regards
The Scoville Team
Customers do not matter at all.
I bought a product had some issues write to customer service to try to solve it. They never bothered to reply. I wrote again a month later incase it got lost. Well second one also never got reply as they dont care, you dont matter.
10 February 2026
Unprompted review
Reply from Scoville
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and apologise that your queries were not responded to. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into this further and help resolve the issue for you. If this has not yet been resolved, please contact us again via email with your order details and we will be happy to investigate this further.
Best regards
The Scoville Team
Wrong items sent
I ordered a couple of non-stick baking trays and 6-cupcake trays. I received a chapati pan instead and have no response from Scoville on writing to them. There is no number to call them on and they do not respond to email.
In response to you, I have already tried to get in touch with you a second time.
9 May 2026
Unprompted review
Reply from Scoville
Hi Muneezeh,
Thank you for your feedback. We’re sorry to hear that you received the incorrect products with your recent order and that your email query was not resolved as quickly as expected.
If this issue has not yet been resolved, please contact us again at via email with your order details and we will be happy to investigate this further and assist in resolving the issue for you.
Best regards
The Scoville Team
Great Customer Service
I was really pleased with the customer service. I bought a 5 knife set from Asda and the black anti stick section was coming off. I contacted Asda who were useless and couldn’t care less about customer service. I emailed Scoville and they are sending me some new knifes.
Thank you
20 May 2026
Unprompted review
Reply from Scoville
Hi,
Thank you for your 5-star review.
We’re really pleased to hear our customer service team was able to help and arrange a replacement set for you. We’re sorry to hear about the issue you experienced, but glad we could resolve it for you directly.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Neverstick is a great name
When they say 'non-stick' that is exactly what they are. After 3 months the wok I bought looks brand new and it has been used very frequently. 10/10
18 May 2026
Unprompted review
Reply from Scoville
Hi David,
We really appreciate your feedback!
We’re delighted to hear your wok is performing so well and continues to look like new, even with frequent use after 3 months. It’s great to know you’re so pleased with its non-stick performance.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Speedy and more than satisfactory…
Speedy and more than satisfactory resolution. Done and dusted in less than 1 hour. I cannot fault your customer service. Absolutely brilliant and way more than I honestly expected. Very well done you lot.
11 May 2026
Unprompted review
Reply from Scoville
Hi Martin,
Thank you for your fantastic feedback!
We’re delighted to hear your issue was resolved quickly and that our customer service exceeded your expectations. It’s great to know we were able to provide such a positive experience for you.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
customer service
6 May 2026
Unprompted review
Reply from Scoville
Hi,
Thank you for your 5 star review. It’s great to hear that our customer service team impressed you.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
I had a query about a new pan that I…
I had a query about a new pan that I bought so wrote to Scoville and they were very good. Answered my initial email, gave me instructions on what was needed and sorted it all for me: no quibble.
Thank you for good after service.
5 May 2026
Unprompted review
Reply from Scoville
Hi Andrew,
Thank you for your feedback!
We’re pleased to hear our customer service team was able to help and resolve your query quickly and efficiently.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Oven proof dish cracked and was…
Oven proof dish cracked and was replaced within days, no quibble. Excellent service.
24 April 2026
Reply from Scoville
Hi Maria,
Thank you for your feedback!
We’re delighted to hear that you’ve had a positive experience with our customer service team, and that your oven proof dish was replaced quickly and without any hassle.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
I'd had problems with my saucepans
I'd had problems with my saucepans. Contacted customer service and dealt with Victoria i was treated with respect and a valued customer
17 April 2026
Unprompted review
Reply from Scoville
Hi Hazel,
Thank you for your feedback!
We’re really pleased to hear that our customer service team, and Victoria in particular, were able to assist you and make you feel valued. We will be sure to pass these kind words on to Victoria.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Reply from Scoville
Hi Janet,
Thank you for your feedback!
We’re delighted to hear that you found our team very helpful and true to their word. It’s great to know we delivered on our promise and met your expectations.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Reply from Scoville
Hi Mrs Chaplin,
Thank you for your feedback!
We’re delighted to hear that you’ve had a positive experience with our customer service team and delivery times.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Best customer service
I bought a 5x non stick from Asda, it was good until I tried to wash it in the dishwasher (it stated dishwasher safe) and it became sticky then. But Scoville loved to replace another one for me in no fussy. Good customer service and good quality for its price.
24 April 2026
Reply from Scoville
Hi Susanna,
Thank you for your feedback!
We’re really pleased to hear about your positive experience with our customer service team. We're sorry to hear about the issue you experienced, but we’re glad we were able to resolve this for you quickly with a replacement.
We really appreciate your kind words about our service and product quality.
Best regards,
The Scoville Team
Very very very poor
Very very very poor, product, can't say anything moor as apparently describing the poorness of this product is "hate speech" so I guess trust pilot isn't very honest or trustworthy these days either.
29 April 2026
Unprompted review
Thank you for replacing my saucepan…
Thank you for replacing my saucepan which has deteriorated - shows the lifetime guarantee works!
30 April 2026
Unprompted review
Reply from Scoville
Hi Jane,
Thank you for your feedback!
We’re glad we were able to replace your saucepan and that you’re happy with the outcome. It’s great to hear that the lifetime guarantee has given you confidence in our service.
We really appreciate you taking the time to share your experience.
Best regards,
The Scoville Team
Brilliant service from Victoria in customer service
I had an issue with a Scoville baking tray and emailed support. Victoria was very helpful, going above and beyond and arranged a replacement to be sent quickly. Great service!
22 April 2026
Unprompted review
Reply from Scoville
Hi Lee,
Thank you for your feedback!
We’re delighted to hear about your positive experience with Victoria and that she was able to assist you quickly and effectively with your baking tray replacement.
We will be sure to pass your kind comments on to her.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Had a problem with a saucepan lid.
Had a problem with a saucepan lid.
Excellent customer service and a new lid is on its way.
Thank you
18 April 2026
Unprompted review
Reply from Scoville
Hi Christine,
Thank you for your feedback!
We’re glad to hear that our customer service team was able to help resolve the issue with your saucepan lid and that a replacement is on its way to you. We really appreciate you taking the time to share your experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.