School Uniform Shop Reviews 

364
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the clothing, noting that items are durable, wash very well, and comfortably fit children who are hard to shop for on the high street. People frequently mention the fast and efficient delivery service, pointing out that packages often arrive promptly even during the busiest back-to-school periods. Some reviewers were not happy with delivery delays and ordering problems that caused unexpected frustration for time-sensitive needs. A few other people also felt that communication was difficult when trying to resolve missing items or track delayed packages.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality, durability, and wide variety... See more

Quality

Clients share positive opinions on quality, consistently highlighting high standards and durable materials... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting the prompt and... See more

Order

Customers consistently note positive experiences with order processes, highlighting the easy-to-use website... See more

Customer service

Customers had positive experiences with customer service, praising the amazing and professional team.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience so far, very grateful to have found the School Uniform Shop. My daughter has SEN and struggles a lot with school uniforms, and will only wear blazers with 1 button design. She loves h... See more

Company replied

Rated 5 out of 5 stars

Super efficient and prompt delivery. If you’re after three quarter length sleeve blouses and are struggling with the sleeves being too tight then this is your company. The sleeves are roomier so more... See more

Company replied

Rated 5 out of 5 stars

I have used this company to purchase white short sleeve school shirts , competitive price and quick delivery. Excellent quality , proper sizing and they wash repeatedly without becoming limp and keep... See more

Company replied

Rated 5 out of 5 stars

First purchase of school uniform. Recommended by a friend. Great service and communication. Slightly dearer than our usual go to but excellent quality and choice of sizing etc. Very smart. Excellent p... See more

Company replied


Company details

  1. Children's Clothing Store

Written by the company

School Uniform Shop has been selling clothing online since 2001, and supply all-ethical School Uniform which is also great value: School Uniform that matters. School Uniform Shop is an approved stockist, and online retailer of the brands One+All, Banner, David Luke, Trutex, Winterbottom's, Akoa, Falcon Sportswear, Juco, Chadwick Teamwear, Grass&Air, Term Footwear, BagBase, William Turner, Carta Sport, Mirak, and Mitre. All of our products are sourced through the manufacturers' official distribution channels in the UK. Our family business values are Ethical, Sustainable, Responsible. To us they are so much more than words - they drive everything we do. This is why we've been recognised over the years for our continuous efforts, always striving for the best for our customers, but at a minimum cost to the planet, and with a positive social impact. Being ethically transparent as a business is so important to us, which means stocking products that are both sustainable and ethically sourced. We "walk that talk", unlike many of our competitors. School Uniform Shop are committed to providing a great service, and premium quality school uniform from trusted brands. We take our role as school uniform suppliers very seriously, our goals are to help preserve the future of our planet for generations to come. Putting us on the right side of history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

364 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(364)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent website

Excellent website, great quality products and very good customer service. Will most definitely use again for any school uniform purchases

21 August 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful customer service

UPDATE

I did eventually get an email from your colleague Luke telling me to have patience, but when I then emailed to ask for a further update, I never got a response at all. Phone lines still don’t work.

Absolutely dreadful customer service. I ordered 2 pairs of school shorts (cost £36 which is expensive) for my little boy who has just started school and they never arrived. I called the customer service line but you just an automated voiceover saying lines are open 9.30-4.30 but no one actually answers the phone. I also emailed but never got a response. I’m very disappointed. Please don’t use this website or waste your money.

7 September 2023
Unprompted review
School Uniform Shop logo

Reply from School Uniform Shop

Hi Georgia

UPDTE

Thanks for emailing me I am very keen to investigate this so I have replied to your email to ask you to send me your order number so I can look into this for you?

Thanks

Luke

Hi Georgina

UPDATE

I have not heard back from you and am keen to resolve this for you, I wonder if you would be kind enough to email me so I can help you?

Luke

Hi Georgina

Please accept my apologies would you be kind enough to email me personally your name and order number so that I can look into this for you, my email address is luke@schooluniformshop.co.uk

Thanks
Luke

Rated 5 out of 5 stars

Ordered uniform from the school uniform…

Ordered uniform from the school uniform shop website last week for daughter going back to school. I bought David Luke products which I have always found to be best and this site gives good value for this brand. They arrived the next day delivery as promised. Excellent customer service has to be said. Haven’t had to return anything but process looks straightforward. Thanks!

24 August 2023
Unprompted review
Rated 5 out of 5 stars

My childrens schoolwear…

I’ve ordering my childrens schoolwear from this Uniform Shop last year and gave them another try and I’m pleased to say it was another good experience. The quality is excellent so things last as long as they fit. Fast arrival, and a return that was needed was perfectly easy. Customer service when I’ve been in touch was great and professional. I can recommend these guys.

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Worst customer service experience ever

I ordered 2 skirts and they only sent one. I have sent emails which nobody responds to and attempted calling but nobody answers. Worst customer service I have ever experienced

5 September 2023
Unprompted review
School Uniform Shop logo

Reply from School Uniform Shop

Dear Nichola

Please accept my apologies would you be kind enough to email me personally your name and order number so that I can look into this for you, my email address is luke@schooluniformshop.co.uk

Thanks
Luke

Rated 5 out of 5 stars

Perfect service

Very easy to use website, speedy delivery. Despite only being 13 our daughter is in a 16/17 yr old shirt and it was great to find ones that fit, sizes are accurate and the quality is far superior to most. Will definitely be reordering when the time comes.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Very good quality trousers

I've just bought my son two pairs of the slim leg trousers(waist size/leg length)for work. I know they are very good quality because I've bought them before and thats why I've bought them again.The last two pairs he's had lasted over 2yrs plus he had some before which lasted the same length of time. They wash really well too and are a very good price. My son struggles to get trousers to fit because he's tall and thin but these are perfect and he's happy.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Great website

Really easy to use website. really good that the skirts come in different lengths. I ordered a girls skirt but when it came it was a bit tight so I filled in the returns form and asked for an exchange to a bigger size and sent it back. About a week later the larger sized was delivered. Would definitely recommend and will continue to use them.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend the School Uniform Shop …

I have been ordering my daughters school skirts from the School Uniform Shop for a couple of years now. The quality is so good that the skirts last the whole year. Delivery is fast and returns have been so easy thanks to the helpful staff. I highly recommend.

3 July 2023
Unprompted review
Rated 2 out of 5 stars

Was told that the product I wanted was…

Was told that the product I wanted was not being sold so agreed to get an alternative which took forever to come and wasn’t the right style or size. Promptly returned it and was not refunded for the initial standard delivery payment or the product returned.

30 June 2023
School Uniform Shop logo

Reply from School Uniform Shop

UPDATE

Hi Debs

We have not heard from you can you get in touch please.

Hi Debs

Apologies for the problems you have had could you email your order number over to me so I can look into this for you.

My email is luke@schooluniformshop.co.uk

Rated 5 out of 5 stars

Exceptional customer service and…

Exceptional customer service and excellent quality products.
Bought trousers and swimming trunks for my child. The first part of delivery came the next day. When called to enquire about the rest, had a very quick response and all been solved in no time, very kind and friendly too.
Thank you.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Older boys school shorts

Bought school shorts for my grandson age 13, my daughter had found difficulty getting bigger size boys shorts (waist 30in). Excellent quality shorts with adjustable waistband, reasonably priced £17, in comparison to mens shorts ( which this waist falls into).
Arrived quickly day after ordered.
Excellent for hot weather,

8 June 2023
Unprompted review

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