SCG South West Reviews 

Liz is amazing

A great business with a knowledgeable team dedicated to providing excellent service. They consistently go the extra mile to ensure everything runs smoothly! Special thanks to my account manager, Trevor, who I've had the pleasure of working with for over 10 years.

Liz was brilliant and was able to resolve my rather complex issue quickly and knowledgeably

swift response, good knowledge and rectified my issue.

2916548
Gareth was super helpful in resolving an issue for me quickly and efficiently. Also providing further helpful advice along the way. Greatly appreciated.

Gareth was extremely helpful and on picking up my email to Luke about my colleague's requirements, he dealt with it quickly, efficiently and competently.
Gareth also explained in detail call waiting and how it would affect both internal and external calls, making my decision an easy one to make.
All in all Gareth was super efficient.
Thank you :)

Provided handset promptly, together with connection,

Luke at SCG provides great support and has an in-depth knowledge of the product. Would recommend.

Emma & Amir have been amazing today - we had a major issue with our Outlook which they got onto right away and resolved. Thank you so much!
Kerry from Cannon Estates

good communication
quick, clear service

Took a while to get back to me, but then it all worked out well.
Ref 2887161

Ref 2895225
Gareth realised that staff were not getting calls as for some reason signed out of the group. Quickly rectified and checked with us that he had resolved correctly so that calls were being received.

Setup was quick, and everything was ready to go without any issues. I really appreciated the proactive support, clear instructions, and follow-up from Gareth. It’s also great to have the desktop versions handy, especially while working from home. Overall, a very smooth experience with both the app and the customer service.
Ref: 2897758

Ref:2895109
Gareth helped when we had a change of staff and needed the extension details amended.

Great service and really on it (as always when I've dealt with Gareth).

the frank and honesty way I was spoken to by Matthew.

I was put at ease, I felt comfortable and believe that no matter, what Mathew told me would be right for me to follow.

When I didn't get the result I expected, I was satisfied with his explanation. And following his check on my rooter, gave me the confidence to wait until I am able to proceed with what I wanted to do later!

I got the result when I tried later that evening!

My experience is always one of being grateful. Amir has the patience of a saint, is always very polite, easy to communicate with and never condescending in explaining the procedure to put things right.

Expert technical support in excellent time

[reference 2889777]

SCG SW have been exemplary in resolving a technical issue with our printer hardware that was threatening to derail our work. To know we have experts like Heinrich Grobler on call to help is a great relief and we have yet to encounter an issue that SCG SW haven't fixed with speed and professionalism. We are very satisfied with their service.

Ref: 2889118.
Isuue raised and dealt with, within 24hrs.
Polite & friendly service.

Heinrich is fantastic - I know when he's on the other end of the line, whatever issue we currently have will get resolved. He's so friendly and polite. Absolutely wonderful service, thank you!