Scent Split Reviews 

16,068
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the diverse selection of unique perfumes and praise the affordable prices that make exploring new fragrances accessible. Consumer feedback frequently emphasizes the prompt delivery services and the exceptionally careful, beautiful packaging that keeps items secure. However, some reviewers noted occasional issues with leaking atomizers on larger bottles or receiving damaged packages. A few other people also mentioned that a couple of tested scents did not last as long as expected or match previous experiences. Despite these occasional drawbacks, most buyers remain very satisfied with the overall online ordering experience.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting the impressive selection of authentic... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that orders arrive... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the excellent products,... See more

Order

Consumers find order to be positive, highlighting a smooth purchasing process and prompt delivery times.... See more

Price

People report positive experiences with price, highlighting unbeatable rates and affordable trial sizes that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love everything about scentsplit. They offer a huge variety of fragrances, many of which are hard to find. They have multiple size of decants and always offer a full bottle discount for anything you s... See more

Company replied

Rated 5 out of 5 stars

Scent Split is wonderful - both its boutique on Post Oak and its online ordering service! Their staff are knowledgeable and will show you something new and delightful based on your current tastes. I h... See more

Company replied

Rated 5 out of 5 stars

Scentsplit is just the best. They're my favorite place to shop for samples and decants. Their selection is always updated to include new releases, and it's easy to find something interesting. The team... See more

Company replied

Rated 5 out of 5 stars

Started off not too good. Contacted customer service and explained that no atomizer was included. Took pictures to show the contents. I was informed that I would receive an atomizer on another shipmen... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Scent Split is a high-end online retailer specializing in luxury and niche fragrances. An extensive selection of prestigious scents from both renowned and independent perfume houses is offered, providing access to exclusive fragrances without the commitment of purchasing a full bottle. Samples and travel-sized decants are made available, allowing both fragrance enthusiasts and newcomers to explore and experience a variety of scents. A carefully curated collection ensures that unique and distinctive options are accessible for every preference, from timeless classics to rare artisanal creations. With these options, the opportunity to experiment with different fragrances before investing in a full-size bottle is provided. The flexibility to build a personalized fragrance wardrobe or enjoy a variety of scents for different occasions is made possible.. At Scent Split, the journey of fragrance discovery is encouraged, offering an effortless and enjoyable way to explore the world of perfumery. A new signature scent can be found with confidence, ensuring that the art of fragrance is experienced in its finest form.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(16,068)

6,126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great customer service

great customer service! and huge selction!

4 September 2026
Scent Split logo

Reply from Scent Split

We're glad you appreciated our customer service and the wide variety of items we offer. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Scent split’s #1 fan

Love this company. The first fragrance decant website i’ve used and i’ve never had a reason to try the others since. There is a huge niche fragrance selection, the shopping experience is lovely and their customer service is impeccable.

1 September 2026
Scent Split logo

Reply from Scent Split

We're so happy to hear that you love our company and that we've been your go-to for fragrance decants! We're glad you appreciate our huge niche selection, great shopping experience, and impeccable customer service.

Rated 5 out of 5 stars

Incredibly fast shipping

Incredibly fast shipping. Customer service is outstanding and even faster than their shipping!! I will always be a customer.

10 September 2026
Scent Split logo

Reply from Scent Split

We're thrilled to hear you had such a positive experience with our shipping and customer service! We're glad to know you plan to be a lifelong customer.

Rated 5 out of 5 stars

I am absolutely smitten with my…

I am absolutely smitten with my purchase! The back order took a while but I knew they’d get it to me. Thank you again!!

10 September 2026
Scent Split logo

Reply from Scent Split

We are so happy to hear you are smitten with your purchase! We appreciate your patience with the backorder. Thank you for your kind words!

Rated 5 out of 5 stars

Been ordering for a while

Been ordering for a while. The best experience

10 September 2026
Scent Split logo

Reply from Scent Split

We are so happy to hear you've consistently had the best experience with us! We truly appreciate your continued support.

Rated 5 out of 5 stars

I really love Scent Split

I really love Scent Split. They have a huge selection of the most popular scents, they are fast to get orders out, and they are reputable.

3 September 2026
Scent Split logo

Reply from Scent Split

We're so thrilled to hear how much you love Scent Split! We're glad you appreciate our wide selection of popular scents, fast order fulfillment, and our reputation. Thank you for your kind words!

Rated 1 out of 5 stars
Scent Split logo

Reply from Scent Split

We sincerely apologize for the extended wait and any inconvenience caused. Your order included a backordered item, which delayed shipment while we waited for it to arrive. Since the backordered item was still unavailable, we shipped the available items separately to avoid further delay. We appreciate your patience and understanding.

Rated 5 out of 5 stars

Love Scentsplit

I love ordering from Scentsplit. The most extensive collection of perfume samples, quick delivery (to my state far away from Houston), excellent customer service, never had any issues with packaging or labelling.

9 September 2026
Scent Split logo

Reply from Scent Split

We're so happy to hear how much you love ordering from us! It's wonderful to know you appreciate our wide selection, fast delivery, and excellent customer service. We're also glad you've never had any issues with our packaging or labeling.

Rated 5 out of 5 stars

Everything was great!

3 September 2026
Scent Split logo

Reply from Scent Split

Thank you for your wonderful review! We’re glad to hear you had a great experience. We truly appreciate your support!

Rated 5 out of 5 stars

Great customer service

Their customer service was prompt and friendly. The company is a pleasure to work with.

16 September 2026
Scent Split logo

Reply from Scent Split

We are so pleased to hear that you found our customer service prompt and friendly. We're glad you had such a pleasant experience working with us!

Rated 5 out of 5 stars

Scentsplit

Scentsplit is just the best. They're my favorite place to shop for samples and decants. Their selection is always updated to include new releases, and it's easy to find something interesting. The team is SO AMAZING. They are so attentive, respond quickly to any issues and are super kind to answer any questions. these guys are excellent all around - you absolutely get an experience not easy to find in other retailers whether in person or virtual. Love them and can't recommend them enough. PS - this is a true and honest review from my own paid purchases. I've never received anything in return for a good review or been sponsored in any way. I'm a regular ol person buying some nice perfumes and had some nice things to say.

7 September 2026
Scent Split logo

Reply from Scent Split

We are absolutely thrilled to hear such wonderful feedback! It truly makes our day to know that you appreciate our updated selection and the attentive, kind service from our team. We strive to provide an exceptional experience, and your kind words confirm we're succeeding. Thank you for your genuine and honest review!

Rated 5 out of 5 stars

Wonderful Store

I’ve been a Scent Split customer for more years than I can count. They offer a wide variety of high end, niche fragrances for men, women, and unisex. You can choose several sizes of samples, which lets you try before you buy. Also, SS doesn’t only sell samples; they sell the full bottles. Everything is authentic, and I’ve NEVER had a problem with breakage or leakage. A great company. Highly, highly recommend! <3

8 September 2026
Scent Split logo

Reply from Scent Split

We're so thrilled to hear you've been a loyal customer for so many years! It's wonderful that you appreciate our wide variety of authentic, high-end fragrances and that you can try samples before committing to a full bottle. Thank you for your high recommendation!

Rated 5 out of 5 stars

10 outta 10 sample company

This company is wonderful. I love buying from them.

10 September 2026
Scent Split logo

Reply from Scent Split

We are so happy to hear that you love buying from us! Your kind words mean a lot, and we truly appreciate your continued support.

Rated 5 out of 5 stars

Great perfumes!

29 August 2026
Scent Split logo

Reply from Scent Split

Thank you for your wonderful review! We’re glad to hear you’re enjoying the fragrances. We truly appreciate your support!

Rated 5 out of 5 stars

Scent split customer service is…

Scent split customer service is undefeated. I was traveling and they delayed my shipping for a safe and timely delivery. Not to mention it came so fast that it made my head spin! Thank you scent split.

10 September 2026
Scent Split logo

Reply from Scent Split

We're so happy to hear that our customer service exceeded your expectations! We're glad we could ensure a safe, timely delivery, and we're thrilled your order arrived so quickly. Thank you for your kind words!

Rated 5 out of 5 stars

Quick shipping and fabulous fragrances…

Quick shipping and fabulous fragrances that arrived in sturdy little vials that were well labeled and full. Excellent price, excellent product. My only problem is that now I want to buy full bottles I can't afford

9 September 2026
Scent Split logo

Reply from Scent Split

We're so happy to hear you enjoyed the quick shipping and our fabulous fragrances! It's wonderful that you found the vials sturdy, well-labeled, and full, and that you appreciated the great price and product. We understand the desire for full bottles!

Rated 5 out of 5 stars

A forever customer

Great selection of fragrances and amazing customer service.

9 September 2026
Scent Split logo

Reply from Scent Split

We're so happy you appreciate our great selection of fragrances and have had an amazing customer service experience! Your positive feedback truly means a lot to us.

Rated 5 out of 5 stars

Amazing so far

Amazing so far

8 September 2026
Scent Split logo

Reply from Scent Split

Thank you for your wonderful review! We’re so glad to hear you’re having an amazing experience with us so far. We truly appreciate your support!

Rated 5 out of 5 stars

It was fast and very easy to order…

It was fast and very easy to order samples. I looooved the samples I got!

27 July 2026
Scent Split logo

Reply from Scent Split

We're glad ordering samples was fast and easy for you! We're especially delighted that you loved the samples you received. Your positive feedback truly means a lot to us!

Rated 5 out of 5 stars

I'm obsessed with ScentSplit

I'm obsessed with ScentSplit. Incredibly consistent product, fast shipping, quick with new releases. HIGHLY recommend!!

9 September 2026
Scent Split logo

Reply from Scent Split

We're so happy to hear you're obsessed with us! We truly appreciate your kind words about our consistent products, fast shipping, and quick new releases. We're delighted you recommend us so highly!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look