Scarlet Reviews 

A great experience! Perfect!

I am using Scarlet services for 6 months yet, trio - internet, tv and mobile. No issues detected, stable services. Cheapest offer on the market. Fully recommended.

Service parfait!

Absolute slime, they stole 40$ from me, the one week I'm really really hurting on cash flow, just the lowest of the low. You told me my card wasn't registered properly, but you told me you didn't know why, you told me I could still use it online, lie, at stores?? Lie. They actually told me over the phone go ahead and use it wherever merchants accept unregistered cards....I said where is that? They said, basically that's your problem, so I'm now told to guess as to where I can use it, I've been decline 10+ times on a card I loaded to today, you utter slime, you are the people that the world has no need for, your lives are simply causing problems and getting on the way of decent folks, shameful disgusting no excuse. I'm filing complaints to the BBB, and asking everyone to avoid boycott all companies involved. You people ruined my day, and you did it for no good reason, I needed to send flowers to a friend whose brother passed and my bank account is overdrawn and you robbed me. Utter slime.

All good, offer/price wise

Bed internet 😴

Network is very good

Quality , and affordability

avarage website i really use this and i feel good and bad.

Scarlet- Absolutely trash!
Ordered and was waiting 2 weeks to get internet connected and today came technician to say that he can't find cable and basement for internet connection, then he leave. Customer service also can't do anything beside to saying "we have noticed your number, we'll call back".
Don't go for it if you don't want to lose your money + time, both at once.

I asked the lady if she could speak English, she said no and while I was telling her (in French) : "please wait a second I will pass you my friend" she hanged up on me.
Rude. Stop reading your script and think like a human being.

Good service (from installation to monthly invoicing) and good price

WORST EXPERIENCE EVER! I have now been trying to get internet from scarlet for more than 5 months. In the beginning we had issues with the address, partly my fault, however, the technician who was supposed to install my internet cancelled several appointments because he could not find it WITHOUT calling/writing me on my belgian number. Every time you have to go back in the line and get a new appointment 3 weeks + later.
After sorting out the address issues (soon 4 months ago) I had a long period with back to back cancellation of technician appointments due to the technician being ill. Again back in the Line and 3 more weeks... You dont get a call in the morning as you would expect (so you could make other plans for the day) i had to call them myself to find out my appointment was cancelled...
Today I had an appointment (number 7 in total i guess...) and I just talked to the Scarlet customer service to check up. Now he tells me, that after 5 months the technician has finally mannaged to check that my appartment has the correct cabels. (Superb... the previous tennant had proximus/scarlet as well...) He gladly proceeds to tell me that I can now make an appointment with a technician to install internet INSIDE my appartment and not just an outside check. WHAT ON EARTH IS THIS? AGAIN BACK IN THE LINE, NEXT AVAILABLE APPOINTMENT TIME IS 6 MARCH.
HORRIBLE SERVICE...

*Update*
I was contacted yesterday by Scarlet with the offer of an appointment with the technician this friday. Thanks a lot, i really appreciate! Lets see how it goes. I'll keep this updated.

Très satisfaite des services de SCARLET

I reported to Scarlet that I am moving to a new address more than a month ahead, to transfer my internet subscription, and was given an appointment on 29 January for which I have a confirmation e-mail, and even a reminder on 27 January. On 29 January, I received a text message that I have a new appointment on 30 January, for which there was no option to change it or for me to stay home to let anyone in, I cannot make last moment work arrangements. When I called Scarlet on 30 January, a very rude and mean customer service representative yelled at me saying that Scarlet does not work on Saturdays and Sundays. I understand that mistakes can happen and I was scheduled on the wrong date, but the representative kept yelling at me and offered no other date that would be earlier than 3 weeks from now when I have already paid the bill, informed Scarlet well in advance to avoid any issues, yet he kept insulting me during the call and saying "do you want an appointment or not, this is your last chance, what do you not understand..." I nicely explained what had happened, and expected the representative to simply apologize for their mistake and offer a solution for me, yet received such terrible treatment. I would expect that if a company has made a mistake, they would fix it instead of making it worse and treating their customers so badly. For this reason, I have decided to cancel my subscription completely, don’t even mind at this point if other companies are more expensive. I am incredibly shaken by this experience and did not think this will be the outcome.

👍👍👍👍🎉🎉🎉😄😄😄😄

Le pire! Le pire! Le pire!

It's a complete arnaque. I opted with the Trio package and requested Easy Switch with my move. I've been without internet and tv for almost 2 months. I had to rely on my mobile data since I've no connection, to be then hit with 2 bills of €131+ and €221+. This is not service. This is not "Easy Switch" this is .

SWITCH AND BAIT!

Go elsewhere!

Scarlet cancelled the appointment to install our internet connection 1 hour before the installation.
Leaving us with no solution, no new appointment and a waiting time of 1 month again.
When calling the client service, they offer no solution and are not being of any help or understanding.
It is outrageous that Scarlet cancels an appointment by mail 1 hour before arrival and offers NO solution. They simply told us just to book a new appointment.
I am not a customer yet and already terribly unpleased.