SATURN  Reviews 

My experience is very bad. The delivery was 3rd Jan and i got my paket on 10th Jan and that also with many follow up call and requesr to your team. Its better to buy from Amazon. If delivery got late Amazon give the product free, can i get same from Satrun?

Subject: Complaint Regarding Damage and Neglect After Installation

Dear Saturn Customer Service,

On november 20th, I purchased a washing machine and a dryer for my new home. I was informed that both products would be delivered and installed on December
2nd, and this was carried out as promised. Two technicians arrived on December
2nd and installed the products. While the dryer was installed without any issues, a serious problem occurred with the washing machine.

Only 3 minutes after the technicians left, I noticed that one of the washing machine's hoses was left open, which caused water to flood half of my home. I immediately recorded videos documenting the situation, which I can provide as evidence. When I visited the Saturn center, I was told that the issue was not related to us but was the responsibility of the installation company. However, I believe that Saturn was responsible for sending the installation company, and this is therefore an issue for Saturn.

Upon returning home, I discovered that the wooden flooring had been damaged due to the water, and I also found an issue with the electrical circuit of the dishwasher located next to the washing machine. I reported this, but I was told that I would receive an email with further instructions. Now, over 35 days have passed, and no action has been taken. My dishwasher is still broken, and my kitchen surfaces have been damaged by the water. I have not received any update regarding the washing machine either.

I expect immediate action to resolve this situation and request a prompt response.

Sincerely,

Extremely rude and clueless Customer Service. No t just they do not how to solve Customer's problems, but they would disconnect in the middle of the chat. Placed an order in the Saturn market on 30 Nov. It has been over 10 days, no delivery. Since last 5 days, every day I get a message that Order will be delivered today. Nothing yet.
Every day, Customer Service would say please write back if Order is not delivered in 48 Hours. So I did. And now this.
Here is the last chat from Customer Service. I speak decent German and the conversation took place in German too.

"eine Bestellung befindet sich in der Versendung ich bitte um deine Geduld wenn diese innerhalb von 7 Tagen nach der Versandbestätigung nicht bei Dir angekommen ist würde ich Dich darum bitten das Du dich erneut bei uns meldest
Dankeschön S, ich beende jetzt den Chat.
Julian Voß hat die Verbindung getrennt.
"

NEVER ORDER THROUGH THIS JOKE OF A BUSINESS - Absolutely ridiculous customer service - Not only is my order stuck with these idiots who do not provide an answer after I reached out via their contact forms, but they have the audacity to hang up the phone on me because they do not speak English..? Saturn really needs to look into the capabilities that their employees have. I am giving a one star and even that is too much, but otherwise I cannot give this review.

Ordered during Black Friday craziness - the shipping was very fast and the communication via email was satisfactory.

Delivery date was 28 November and I received on 3 December, is this a Service then please wake up, don't give mis information , I am really feed up with your delivery service, next time I will better to go with Amazon, at least they deliver on time , when not then they compensate too, but what about you?.

Never, Never, Never buy from SATURN! They do not care about customers. They just care about you until you click on the purchase button. Why? I am a real example.

On November 11th, I ordered online an APPLE iPhone 16 Pro Max 5G 256 GB Titan Schwarz Dual SIM. There is a UBER option on Saturn´s website that everyone can use to make fast deliveries. I used it, but nothing was delivered!!! The Uber driver could have delivered my order only by confirming a digit code, which I was the only one who knew.
I immediately went to the sending branch and informed them about what had happened! I asked them if it is necessary to file a report by the police about this problem now but the branch manager said to me we definitely care about your order because the cost is not less money. The only thing they did was send an email with a subject (Ihre Anfrage 241111-051100). They sent a new email that we are following your request after ten days; I received a shocking email (November 21st) and They wrote me: "After a comprehensive clarification with UBER, the package was delivered correctly. For further information, please see the shipment tracking. We must assume that an unknown person has stolen your package or its contents."
"For this reason, we recommend that you file a report against an unknown person with the nearest local police authority."

What!? Was it delivered correctly? Correctly to whom? Someone unknown!!!! And now, I have to file a report with the police?

Since November 21st, they have stopped answering my emails. They are the only responsible ones who take the money first and fast and then leave us alone to find someone unknown! It is ridiculous!

No, It doesn't work for me at all!!

I have not received anything, and if you cannot deliver the orders correctly give me my money back.

Sepehr Kabirimajd

Scam Consulting, trying to sell rather than helping the customer finding the right product.

Saturn Königstraße Stuttgart!

Ignorance with the customer

False information on the Website, I double checked with the consulter but they say "Why do I have to so serious" and then the Phone after aktiviert not taking E-Sim.

bro was ist für ein Saturn in Mittel von Stuttgart, vor der Königsbau?

Customer service is kind but providing me with false informations.
I ALREADY DID

Mitarbeiter sehr freundlich und hilfreich

Do not be fooled by the ease of shopping in Saturn's online marketplace. Saturn provides no oversight of the vendors and no customer support. I ordered a 500 Euro item from BIGhub DE that was not shipped and later was sent a fake shipping/tracking number that was invalid. I did not receive any customer support from Saturn or from BIGhub although I made repeated requests for assistance. Saturn claims that they have no obligation to support customers who shop online. I did eventually get reimbursed but the process takes some time. I will never again purchase from Saturn or their awful marketplace.

Employ trustworthy and patient employees like Ulrike in Saturn LEV who knows washing machines and dryers and how to guide people best in buying and processing their purchases either through direct cash or installments.

I was glad she was there, but just she and Tony so that it took a while before I could talk to them. Fortunately they we both friendly. Saturn needs more patient employees to increase its sales.

It's strange that their in-store terms and conditions for returns and exchanges for appliances differ so much from their online terms and conditions. I strongly recommend buying online rather than in-store - with an online purchase, as of October 2024, you still get 14 days to return/exchange an appliance and 28 days as a mySaturn customer.

The delivery was timely, packaged securely and undamaged. The delivery person was polite, professional and conscientious of personal and proper delivery.

-Availability of staff for help/advice. There was no one at the top floor for some 15' even after calling
-Qualification of staff: one was quite kowledgeable, but one knew absolutely nothing on the type of product.
- Why can I not get in with a caddy, take the items I want, pay at the Kasse and go?

I bought a freezer on august 22 with the info for latest delivery on september 3rd. I called them on September 2nd because i got no delivery-infomail. They lied to me, that the freezer will arrive in two days. Right after the call i got a mail that the delivery is delayed with no further info how long this will take. I called again on september 4th and they lied to me again that the freezer will arrive in the next three days. Right after this call i got a mail again with the info, that they will sent it to me when they have it back in stock. Very helpful. I got another mail the next day, with the info that the delivery is delayed (again very helpful) and another mail on september 8th with the same info and the suggestion that i can cancel the order if i want to. Thanks. I know that i can cancel the order as soon as i want to. Its now nearly 4 weeks since my order and the Website says, the feezer ist "Fast Ausverkauft" which means "almost sold out" so they also lie to their other customers. Okay thats not surprising at this point. Really nice company.

Now (a month later) the customer support helped me to finally get my freezer for the price a purchased it. I dont really know if i should say "thank you" for this experience but thank you for solving this mess of a customer experience.

I ordered DJI mic 2 transmitter via Saturn online. The package is seem not new. There was no a proper sealing. Just normal tape on it. The product itself has damage on it. Its not look like a new product but a second hand. I am very disappoint for this order. I requested for a return already. Still wait for their reply after 2 days.

The item was well packed and delivered on time.