Sash Window Specialist Reviews 

I contacted the East of England branch of sashwindowspecialist.com and had a reply from Irvine. So far so good, I thought. He said someone could come and have a look at our house a few days later to provide a quote. (We need up to 10 Georgian sash windows renovated. Each one is different.) He suggested a date to which I agreed. I gave him my details - address, house location etc. As the date got nearer I emailed Irvine again to ask who was coming and what time they might arrive. No reply. The day arrived and I emailed him again. Yet again, no reply. I waited in all day. Nobody arrived and no contact was made. I emailed again to say no-one had arrived. No reply.
What a waste of time.

Please be aware that there is a sashwindowspecialist.com and a sashwindowspecialist.co.uk, and they are entirely different organisations. This review relates to sashwindowspecialist.com.
Back in May/June 2018 we employed Nick from sash window specialist to repair our Victorian swing sash bay window. We paid a deposit but then heard nothing for around a month. Having ascertained that Nick had stopped work to care for his mother, we gave him the benefit of the doubt and work started at the beginning of July 2018.
The work went on until around 10 August 2018, it was slow progress with Nick working relatively short days due to travelling between Leeds and Leicester, as well as having other work commitments. We further had to deal with Nick having an accident on the job and smashing 2/3 panes of glass in the process.
It got to the point when the window was all but finished, but there were a few snagging issues – e.g. hinges still loose due to screws not put in, a missing hook to open a fanlight catch, no restrictors on the window panes that open.
As the job had gone on for so long, other building work had started, meaning the snagging issues could not be resolved at that point due to scaffolding blocking the window. It was agreed that Nick would return once the scaffolding was taken down to finish the job. To begin with Nick was in touch with alternative dates but this then tailed off, we repeatedly chased him and were given a number of excuses (a family illness, suicide, child births) and the last date he promised to attend (11 November 2018) he simply didn’t turn up or make contact. Calls to the supposed ‘head office’ landline simply go through to an answerphone and no one has ever called back.
We have been left with a bay window with opening panes that aren’t screwed together properly, that cannot be opened due to no hook to reach the fanlight opening, installed draft excluders have now fallen off and there are no restrictors installed on the opening panes to stop them opening too far.
All in all we gave Nick the benefit of the doubt on multiple occasions and plenty of time to return to finish the job, stating that we were happy for him to fit it around his other work commitments in the area. We have been let down and have been forced to look for another specialist to finish Nick’s work. Sadly we would not recommend using sashwindowspecialist.com.