SAS Reviews 

I flew with an 82 year old with mobility issues. Booked and paid for seats at the front of the plane to make things easier. First flight, they changed the aircraft, put us in the last row. Pretended to care about the situation but said they could not move another passenger.

On flight back, direct flight was cancelled so they redirected us thru Heathrow. What was supposed to be a two hour trip took 18 hours and they did not care.

When I tried to get a refund for the seats I paid for but could not use, I was told this was against policy. When I asked to speak to manager, I have since been ignored and do not expect to ever hear from them.

The customer service rep I talked to on the phone could not help me, but told me she is horrified by the company she works for and hears about the crap SAS does all day long. If your employees are embarrassed that is a very bad sign.

I am disgusted how they did not care about this older passenger with mobility issues at all. We are all going to be older one day, and need to look after them and help them to be able to still travel.

The most dreadful airline in the world. Flight was cancelled. They booked me and my work colleague on two different flights. My flight is 5h later and I’m forbidden to leave the airport. Moreover I am not even flying sas anytime but a low budget airline with no refund. Fly any other airline but this. Silver sas member

Have a Gold Eurobonus card and over 50,000 bonus points. Trying to add bonus points for a business class trip for two. Chat online does not function at all. Tried several browsers. No online help. No description of how combine points and cash online. Waited for over an hour on their telephone "help" line and finally gave up. Went over to KLM.

Our flight has been modified several times for apparently no reason, the last time of several days, while the company still offers the same flight on the same original day on their website. When I try to call to explain that we cannot make it to the flight schedule several days later than the one we booked, nobody answers. Of course the only option available online is to accept the new flight with no compensation.

They do not feel any responsibility to coustomer, they keep cancelling my tickets, still waiting for refunding after 7 months without even sending me an email to say why I should still wait.
I usually have connection flight, when they cancels my ticket, they give me an alternative which never can happen (next flight has taken off before the previous flight lands on the airport ...)!
I am really satisfied to pay more for another airline. There is really not any other airline between Bergen to Oslo can take the responsibility of connection flights?!

I had my flight cancelled due to COVID in Jul/2020. SAS gave me a "refundable" voucher that I never used and I've been trying HARD to request my money back since August/2021. They make everything VERY DIFFICULT and the customer service is extremely slow.
I gave them my banking details in September and hey said 5-7 working days for the money. It's been 2 months and still NOTHING!
I've been through the same process with KLM and QATAR and got my money back within the time they promised!

Do not fly SAS. Bad customerservice and difficult to use points.. SAS Block you for uting your bonus points to book hotel

The worst customer service ever!!!
SAS cancelled my flight and gave me option to fly next day even though there were flights available on the same day! SAS also changed to flight with connection in Copenhagen and giving 40 min transfer time! When I was trying to rebook my flight to my original date online I was asked to pay for it! Next day does not work for me, so I would like to cancel, however the only option online is voucher and I want my money back. I am trying to contact customer service via phone and obviously nobody picks up the phone for like 1 hour! And Chat customer service cannot do rebooking!

SAS changed my flight to a time that won't work. If I try to change it online it adds three times the original price. It's hard to find custom service info. After I've found it and called the number they never answer. I've waited for 1 hour and 15 minuetes. Still no answer... No call back option. No e-mail listed or chat service that I can find... Worst custom service ever!!!

Recently flew with them from Aberdeen to Stavanger. I would say there were around 25 people on the flight.
When we boarded we were, rightly so, informed on social distancing.

Ironically we were all packed in like sardines in the middle of the aircraft. I understand that this was possibly due to trim for the flight but surely we could have been spread out more and keep the trim safe.
Several asked if they could move seats but their requests were completely ignored, no response, I thought that was poor service.

The funny part was at the end of the flight, remember we were all packed in, the air hostess announced, keep your distance when departing the aircraft.
We all thought it was a joke after the way we travelled but no, serious statement.

This isn't a big complaint to be honest, but a little more clarification and politeness, to paying passengers would be helpful.

Terrible customer service
They reply with nonsense. No time to read and follow up .

This is the worst airline in Europe. It should be banned. Ryanair has better standard and service, don't even mention about prices. How come such an company could provide a service to public ?

I had 3 flight bookings, which were cancelled by SAS in June. Now it is December and I still haven´t received a refund. I recommend everybody not to use this airline in the future because you will lose your money.

How in an era of unlimited governmental fund support for this airlines they have such a bad support and service. If there are no people to help us and they are all laid off then why even this company exists.

They changed our flight given that our original flight was "cancelled" but in the end not only it happened but it had no seats left. So they overbooked and just decided to leave us out forcing us to take a flight 9 hours after. no reimbursement not a single explanation.

I have been loyal customer for more than 3 years, and this is a deal breaker.

My first and last time with SAS.
My original ticket was a direct flight from oslo to helsinki at 14:00, now they tell me my flight is cancelled with no reason given whatsoever and they rerouted my flight from oslo to stockholm then stockholm to helsinki and my first flight is 2 hours later at 16:00.
they also gave me a text 3 hours prior the cancellation.
so here like what the F*** and just say ok i guess its not my day.

now the first flight from oslo to stockholm is just cramped and there is no baggage room. my small suitcase must go where my leg room usually is with a backpack for my pc.
this turned to a hell with my legs hurting and not to mention it was not safe.
this flight was delayed a bit so now my flight from stockholm to helsinki is also rebooked to 2 hours later with a laughable 50 sek compensation which you could only use in ceirtain stores and could only buy a coffe or juice with.
ive been delayed 4 hours then expected and you give me 50 sek in an airport?
A cancelled flight and a delayed flight in the same day?

you're a joke SAS

Let me explain my story: My domestic flight was cancelled two hours prior departure. I recieved a text message telling me my flight was cancelled. That's it. No more info. I tried to call SAS, and after waiting for 25 minutes, I recieved a text message with my new booking. My original flight had departure time at 8:10PM. My new flight had departure time at 6:00AM the next day. My original flight was a simple domestic flight between Stavanger-Oslo. My new rebooking at 6:00AM was now Stavanger-København-Hamburg-Oslo. Total original flight time was 50 min. Now it was 10 hours.

I chose to rebook through a different airline, so I could fly the same night.

Great flight company. On long routes to JFK from Norway, they give out water, a blanket and earbuds! On other airlines these are extras. Good legroom and service!

SAS cancelled the morning flight from Evenes, Norway via Oslo to Billund Denmark.

There was no help rebooking with SAS at the airport who advised to contact Etraveli/MyTrip who sold the SAS-ticket.

As it is Impossible to call Etraveli/MyTrip a new ticket was purchased directly from SAS.

SAS, who cancelled the flight.
will not refund the new ticket but refers us to Etraveli/MyTrip who did not cancel the flight and is extremely difficult to communicate with.

Bad service from SAS. Will report if they change their mind.

I was supposed to fly home from Paris with SAS 28th April. Due to the strike I was rebooked after calling them for hours 26th and 27th with no break through to customer service except when I started spamming their facebook updates with angry messages on the 27th. They rebooked my flight to the 29th and assured that they would pay 250eur pr night hotel and 50eur for food. On the 29th I find out that they messed up the dates and the flight was for 28th so I missed the flight and they rebooked me again this time for 30th. They assured me that they would pay for my additional hotel and food expenses. But guess what they will not do?! They do not want to reimburse me for two days additional stay!!! So again this becomes my problem. If you are considering flying SAS because you have been fooled into thinking that it is a decent company that treats people correctly you need to realize that SAS is in the same category as ryanair seen from the customer perspective. Except that their tickets are way more expensive.
No more SAS for me - only when I’m forced to due to corporate travel. As a single private customer you are of no value to SAS.

Nicest cabin crew! And always free coffee!
If it has delays they treat you very well.