Sarah Layton Reviews 234

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting their knowledge and caring approach. Many people highlight the exceptional service, from seamless ordering processes to efficient delivery, and appreciate the personalized attention they receive. Consumers are delighted with the products, often finding them beautiful and of high quality, and commend the overall ease and pleasure of their shopping experience. However, some customers also noted issues with delivery costs and packaging. A few other people also felt that the product they received was not exactly as expected, such as a shorter length than anticipated or the absence of a special edition box that was a key reason for their purchase.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers are delighted with their... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed of delivery,... See more

Order

Reviewers express satisfaction with the ordering process. Customers found it easy to order online, with many... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had a piece of jewellery repaired and couldn’t be more impressed. The work was carried out with real expertise and incredible attention to detail. Every aspect of the repair was handled w... See more

Rated 5 out of 5 stars

I took my daughter to get her ears pierced. The piercing room was clean and professional. James was patient and friendly with my little girl. I love the little attention to detail - certificate, ear... See more

Rated 5 out of 5 stars

Love Sarah Layton the shop is really lovely & full of beautiful & individual jewellery . Couldn’t get there so ordered on line . Great service as in the shop but the delivery was very expensive & my... See more

Company replied

Rated 5 out of 5 stars

I purchased a Garmin Fēnix 8 recently and the whole experience was tremendous from start to finish, as was the price! I dealt mainly with Sue, who was fantastic to deal with. She stayed in regular t... See more


Company details

  1. Jewelry Store
  2. Ear-Piercing Service
  3. Goldsmith
  4. Jeweler
  5. Jewelry Repair Service

Written by the company

Sarah Layton is an award-winning family jewellery boutique situated in the heart of the picturesque Ribble Valley. Established in 2010, we're home to a diverse collection of renowned jewellery designers and trend-led brands, as well as our own in-house diamond & gemstone collections, piercing studio, workshop and permanent welded jewellery. We specialise in bespoke jewellery design, remodelling & repairs. Our onsite workshop, resident goldsmith and designers mean we can turn your jewellery dreams into reality. From sourcing natural or lab-grown diamonds and unusual gemstones to breathing new life into old, unworn or inherited jewellery, our expert team can guide you through the exciting process of creating your perfect piece of jewellery from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

I contacted Sarah Layton jewellers with some questions before buying. The response was quick and informative so I went ahead with the order. I was super surprised how quickly it was delivered!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, I ordered a watch for my son’s birthday and received it two days later, excellent communication throughout and a superb product.

30 March 2026
Rated 5 out of 5 stars

I took my daughter to get her ears…

I took my daughter to get her ears pierced. The piercing room was clean and professional.
James was patient and friendly with my little girl. I love the little attention to detail - certificate, ear cleaning timetable and a teddy to take home.
I would highly recommend.

27 March 2026
Rated 5 out of 5 stars

Hamilton Murph

Very pleased with this purchase. Appeared to be the cheapest Murph watch on the UK market (impressively over 18% off the more usual retail price point). It doesn't come with the extra bracelet which is fine by me as I wanted the strap option. Online reviews can be mixed re the strap but I really like it - it didn't require any breaking in & the 38mm makes for a snug fit. The glossy crystal is offset by the clear dial & this makes for a nice blend between a field, everyday and dress watch. Comes with the 2 year guarantee. Fast service, carefully packaged.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic,friendly jewellery shop .

Wow!what an amazing shop,such fantastic choice,if your looking for a present or something special for yourself you must visit,you will not be disappointed.
The staff are all so efficient,friendly and helpful.
I had a ring resized,it was perfect,they also cleaned it,it was like picking up a brand new ring.
Thankyou so much.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent.....

Excellent! Lots if beautiful jewellery to chose from online and opted for the Vivienne Westwood pearl bracelet to match a necklace I was given as a gift.

Very impressed with the next day delivery service, even though I didn't pay for it. Will definitely buy from again. Thank you.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service and quality

Ordered some earrings without paying for special delivery and they arrived within 24 hours and on a weekend. Fully authenticated and beautifully packaged, Great communication and given a discount for first purchase.

27 February 2026
Rated 5 out of 5 stars

Great job and fast delivery 👏🏼

Great job and fast delivery 👏🏼
Recommend 🤝🏻

29 January 2026
Sarah Layton logo

Reply from Sarah Layton

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the service and delivery. Your recommendation means a lot, and we really appreciate it.

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